Stuck in a Crash Reporter>Game Window Closes Loop.

Tigerseye · October 2019

OK, so game crashes (nothing new there!).

I try to get back on by hitting Play on the launcher (as usual), only then does the Crash Reporter come up.

Then, whether I submit a crash report, or cancel the Crash Reporter window, the game window then closes and the entire cycle repeats...

So, I'm stuck in a: hit Play>Crash Reporter window comes up>submit report/cancel report> game window closes>hit Play>Crash Reporter window comes up>submit report/cancel report>game window closes loop and can't get out of it.

idk · October 2019

Two things to do before trying again.

First, repair your client via the launcher. Second, restart the PC. Do both then try again.

Tigerseye · October 2019

Thanks - I've restarted my PC several times, already and am also running a repair, but it appears to be permanently stuck on 2%.

ZOS_Bill · October 2019

@Tigerseye

Try reinstalling the ESO Launcher as this may help with the crash reporter looping.

You can delete the launcher itself from the install directory (located by default at C:\Program Files (x86)\Zenimax Online\Launcher) and re-download it from the account management page. Once downloaded, simply reinstall the launcher.

Tigerseye · October 2019

I seem to be having some kind of sudden problem with my laptop, since this happened, as well (not sure if they are connected, or not?).

As I can't enter text into the search window, to find the file on the C drive.

So, I think I may just have to leave it until I get a new laptop, at some point.

Thanks very much, anyway.

idk · October 2019

That would be an issue if you are having troubles dealing with the C drive. Of course you seem to have figured this out.

I would suggest opening up a tech support ticket as they might be able to help you isolate the problem and make sure it is a hardware issue.

Tigerseye · October 2019

OK, thanks again, idk.

I did try deleting the launcher (found it via another route) and then downloading the game from the link provided (I assume that is what I was supposed to be doing, as there wasn't a link to only download the launcher alone), but after the usual download graphic, on the Firefox tab, no window came up to continue the process.

Have a feeling I would have to delete the entire game and start again.

Tigerseye · October 2019

Oh and "Keep me signed in" is a lie, as well.

Ticked the box for that last night and it has already logged me out.

Meaning I would then have to re-verify, from my email address, as it keeps accusing me of logging in from a new device, despite the fact I have been on this device for over 2 years and have already verified it (and the last one!) by code, multiple times...