Forums needs an official "Known Bugs/Issues" section

Suddwrath · November 2018

As of the time of writing of this post there is currently not an official, cumulative running list of known bugs. Other popular MMO's have a running list of known bugs and sometimes their process of being fixed.

Here's a quick list of other top MMO's with this list included in their forums:

Final Fantasy 14

Guild Wars 2

World of Warcraft

Black Desert Online

@ZOS_GinaBruno having a list such as this on ESO's forums would help to alleviate the frustration that many players feel regarding the lack of communication from ZOS.

gp1680 · November 2018

Such a list would only expose ZOS for their inability to fix their own game. It will never happen until there is a change in leadership.

Suddwrath · November 2018

gp1680 wrote: »

Such a list would only expose ZOS for their inability to fix their own game. It will never happen until there is a change in leadership.

The list wouldn't necessarily expose their inability to fix their game, but rather it would give players something they have been asking for years for: For ZOS to openly admit that a bug exists rather than being absolutely silent.

But I do agree that it would require a degree of change within the current leadership. It would require much more transparency and communication with the community.

Nebthet78 · November 2018

You do know there is a whole section of the forum to report bugs. It's in the same list area where you find th PTS forum.

gp1680 · November 2018

I like your idea it’s just that someone would inevitably track the time it’s been on the list and expose ZOS. There are already bugs that have been around for years. Some are fixed in one release and then broken in the next. It’s insane.

Suddwrath · November 2018

Nebthet78 wrote: »

You do know there is a whole section of the forum to report bugs. It's in the same list area where you find th PTS forum.

That is just a section for players to report bugs. Other MMO's take it a step further and provide an official running list of bugs which have been reported, verified, and are actively being investigated.

The problem with ZOS is that players have been reporting certain bugs for years but yet ZOS has refused to even acknowledge their existence.

Sanctuary_Reaper · November 2018

@ZOS_GinaBruno made a statement in another thread regarding how they want to improve communication with the player base.

My question is when is that going to start? Because all we have had is the usual drivel surrounding the undaunted DF mess, which is

"We are aware of the issue and looking into it"

Thats it, nothing more, nada, not a thing.

So my question stands, when are you starting this "we want to improve communication with the player base and will be trying harder action plan?

gp1680 · November 2018

Sanctuary_Reaper wrote: »

@ZOS_GinaBruno made a statement in another thread regarding how they want to improve communication with the player base.

My question is when is that going to start? Because all we have had is the usual drivel surrounding the undaunted DF mess, which is

"We are aware of the issue and looking into it"

Thats it, nothing more, nada, not a thing.

So my question stands, when are you starting this "we want to improve communication with the player base and will be trying harder action plan?

ZOS : “We will try hard to communicate with all of our loyal customers and be more forthcoming...after this most recent dumpster fire of an event.”

ChunkyCat · November 2018

The link for “Recent Discussions” is also the link to the “Known Bugs” forum.

Gotta give ZoS credit for that one.

yodased · November 2018

The list of known bugs can be summed up in two words.

The Game.

Suddwrath · November 2018

Sanctuary_Reaper wrote: »

@ZOS_GinaBruno made a statement in another thread regarding how they want to improve communication with the player base.

My question is when is that going to start?

In that thread she mentioned that it could be anytime in December through early next year...so it's great that they're working on putting together a vision for improving communication over the long term, but what I don't understand is why there hasn't been anything implemented to improve that communication for the short term as well.

Such as right now with this event fiasco. We have received a few "We're investigating this", but that's it. No other explanation. Not even a banner on the forums like they do for Xbox/PS4/Steam service interruptions.

leeux · November 2018

Even Conan Exiles, which is, arguably, one of the most broken games in existence (but still much fun to play!) started to use a public Trello instance to track bugs and features requests, and it's kept in sync by the community managers.

Suddwrath · June 2019

With the amount of bugs that have been introduced with Elsweyr's release, I figured this would be a good time to bring up this idea again. Many players are frustrated and disheartened when bugs that have been around for a while (or new ones that have been recently introduced) go without any sort of acknowledgement from ZOS. Introducing a new section of the forums specifically dedicated to known bugs would at least give players the reassurance of knowing that at least ZOS is aware of the issue.

The current Bug section as it currently exists is for the community to report bugs, but many of them have been reported on for months or even years but have not received an official response from ZOS that they are at least aware of the issue. This then leads to players feeling as though ZOS "doesn't care" or that the reports aren't even being looked at since the bug has been around for so long.

A new Known Bug section (officially run by ZOS) would: 1) Not be difficult to create and maintain, 2) Reassure players that their reports are being read and taken seriously, and 3) Improve the overall communication between ZOS and the community.

LukosCreyden · June 2019

Old topic, but with all the bugs that have come up with Elsweyr's release, this would be a good thing to implement. As long as it is kept up to date.

yodased · June 2019

List would be a lot shorter of systems that work completely as intended.

ArenGesus · June 2019

yodased wrote: »

List would be a lot shorter of systems that work completely as intended.

Crown Store

Sandman929 · June 2019

Nebthet78 wrote: »

You do know there is a whole section of the forum to report bugs. It's in the same list area where you find th PTS forum.

That's funny. I've posted there a few times...I'm sure those reports are buried quite a ways back still without response. Or their being looked at by "top men".

ArchMikem · June 2019

gp1680 wrote: »

Such a list would only expose ZOS for their inability to fix their own game. It will never happen until there is a change in leadership.

Wow that was insulting. Why don't you just go and develop their game for them while you're at it.

ArenGesus · June 2019

ArchMikem wrote: »

gp1680 wrote: »

Such a list would only expose ZOS for their inability to fix their own game. It will never happen until there is a change in leadership.

Wow that was insulting. Why don't you just go and develop their game for them while you're at it.

Is that an offer? I'd be glad to help them out.

Uryel · June 2019

SaltySudd wrote: »

@ZOS_GinaBruno having a list such as this on ESO's forums would help to alleviate the frustration that many players feel regarding the lack of communication from ZOS.

Having a list like that would probably require to update their server with about 40 more terabytes.

Suddwrath · August 2019

In light of the bug reports in the General Discussion section, I thought this would be a good time to bring this discussion back to the table.

Having a section of the forums dedicated to known issues/bugs which was maintained by the QA team would help to alleviate many of the duplicate bug reports, repeated bumping of months/years old bug threads, and would help to improve the communication with the community. FFXIV and Guild Wars 2 are great examples of this type of system (examples from their forums pages are at the top of this thread).

It was mentioned somewhere previously (I cannot remember if it was on the forums or an ESO Live) that the QA team already has a spreadsheet of the bug reports. So this would just be a matter of making it accessible to the community so that players can know which reports have been seen and the status of those bugs.

Locnaar · August 2019

we had a known bugs / issues section, but it got so bloated and ungainly it had to be removed to "increase forum performance".

baratron · August 2019

This is a really good idea, and it would definitely make players less frustrated.

If nothing else, there are sometimes Known Issues included in Patch Notes - but not everyone reads the patch notes. So having that information copied to a nice easy "Known Issues" thread would help players and stop them submitting bug reports which aren't useful to anyone.

logarifmik · August 2019

Agreed. This whole situation with bug reports must be clear for player. OP's proposition sounds like the best solution.

Wycks · August 2019

There used to be a mega post on the bug forum in list format of known bugs including videos, not sure what happened to it, most likely it was impossible to maintain after simple bugs go unfixed for years.

Vapirko · August 2019

This would be a great idea. It would also serve as a place where you could check for any bugs or issues you are experiencing rather than making yet another post and not knowing if that’s even being seen or what. The search function is okay sometimes but in the case of bugs that have been on going for a long time that would be better.

Another good feature of such a section would be to have something like an “I am also experiencing this” button similar to a like or agree. This might help players feel like they’re experience is registering with ZOS.

Grimm13 · August 2019

The Known Bugs/ Issues should be a closed pinned thread in the bug reports sub-forum. This gives people a place to look if it's already known. As things are resolved they can be edited off the list and new issues can be added. This would also help keep pressure to resolve issues when the are publicly listed as well as keeping the public mind that there has been progress.

barney2525 · August 2019

ArchMikem wrote: »

gp1680 wrote: »

Such a list would only expose ZOS for their inability to fix their own game. It will never happen until there is a change in leadership.

Wow that was insulting. Why don't you just go and develop their game for them while you're at it.

Ooooooo..... can we? Penguin mounts for everybody!

Austinseph1 · August 2019

Would such a long list even fit in these forums XD? But really most of them aren’t going anywhere, it’s well known that they are a feature in TES games

Rake · August 2019

List would be very long.
Longer than TOS.