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Afraid to play due to constant logout crash and system freeze up.

Sweder
Sweder
Soul Shriven
I have been playing on a friend's ps4 from a sub account for a couple years now, my account has been crashing the game, lately (few months) resulting in a system freeze. Please read this part: This does not happen with his account, it does not happen on his alt account either, maybe once that he can recall long ago. At least one of my character logouts will always result in a crash-most of the time a freeze. We have deleted save data, rebuilt databases, we have wiped the console multiple times, tried two different consoles.

What is going on? This is not a ps4 issue, it seems obvious it is a sole account problem that needs to be looked into, is this possible? Why only mine, in random zones, at random times? The only thing we can guess with the system freezing up is that it resulted either from 1) Me purchasing (not downloading) ESO when it was on sale. 2) When PS4 had the 6.51 update. Both ironically happened on the same day. Please remove this daedric curse!

  • ZOS_BillE
    ZOS_BillE
    admin
    @Sweder

    Have you tested your account on a different PS4?

    If it is only your account that crashes occur on, the problem may be with your PSN ID. Try contacting Playstation Support to determine if any changes can be made to your PSN account to help with this issue.
    Edited by ZOS_BillE on June 25, 2019 4:42PM
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  • Sweder
    Sweder
    Soul Shriven
    ZOS_BillE wrote: »
    @Sweder

    Have you tested your account on a different PS$?

    If it is only your account that crashes occur on, the problem may be with your PSN ID. Try contacting Playstation Support to determine if any changes can be made to your PSN account to help with this issue.

    Yes, 2 different PS4s. I don't crash this often with other games though.
  • Sweder
    Sweder
    Soul Shriven
    Update:

    Since this post, I have tested something unusual and I'm not joking. If I go into the crown store for a minimum of one minute and then logout, I do not crash. This was tested for almost 2 weeks on 2 characters I log into normally. Later, I logged out without going into the crown store and guess what happened?
    crash

    Why is your cash shop preventing me from crashing? Is this a joke? If I buy something or even trick the game that I'm buying something it blesses me with a potion of never-crashing? If you do not care about my account then tell me so I can move on and invest in something else. Please at least look into my account for any issues, I know you are able to. Playstation will not do it.
  • ZarkingFrued
    ZarkingFrued
    ✭✭✭✭✭
    My game has been freezing for 30 second to a minute regularly lately, honestly its game breaking. I'll be pvping and wake up dead 30 seconds later.
  • Sweder
    Sweder
    Soul Shriven
    My game has been freezing for 30 second to a minute regularly lately, honestly its game breaking. I'll be pvping and wake up dead 30 seconds later.

    Sorry, but please do not derail this and turn this into a lag thread, this is a logout crash that has been happening for a long time that has nothing to do with the recent increase in performance issues. Zos, I swear if you close this and refer me to another thread on an unrelated issue...
  • Sweder
    Sweder
    Soul Shriven
    ZOS_BillE wrote: »
    @Sweder

    Have you tested your account on a different PS4?

    If it is only your account that crashes occur on, the problem may be with your PSN ID. Try contacting Playstation Support to determine if any changes can be made to your PSN account to help with this issue.

    Please advise: I have contaced Sony about this issue and they have referred me back to you since all the troubleshooting that was done has not resolved this, therefore, the last/only possible solution lies on your end?
  • ZOS_BillE
    ZOS_BillE
    admin
    @Sweder

    Do you have a ticket currently open with support for troubleshooting this issue?

    If so, what is the ticket number?
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  • Sweder
    Sweder
    Soul Shriven
    ZOS_BillE wrote: »
    @Sweder

    Do you have a ticket currently open with support for troubleshooting this issue?

    If so, what is the ticket number?

    I just submitted another one, again, I got an auto-reply to do all the troubleshooting I already did.

    Ticket: 190811-004494
  • ZOS_BillE
    ZOS_BillE
    admin
    @Sweder

    Thank you for the ticket number.

    I've sent you a private message with more information about the ticket you've started.
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  • Veinblood1965
    Veinblood1965
    ✭✭✭✭
    I've suspected this for a while now and even asked in a post recently to someone that was having lag in just normal PVE to try logging into their account on a friends console who does not have lag and see if they still had lag. They did not reply however, but anyone else able to test this?
  • Sweder
    Sweder
    Soul Shriven
    I've suspected this for a while now and even asked in a post recently to someone that was having lag in just normal PVE to try logging into their account on a friends console who does not have lag and see if they still had lag. They did not reply however, but anyone else able to test this?

    This has nothing to do with lag, maybe post this in a relevant thread?
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