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Crate disappears, NO reply from support????

cherryskary
cherryskary
✭✭
I'm pretty PO'd here. I purchased the 4-pack of flame atro crates, and the menu froze when I tried to open them.

Closed menu, went back in and I only have 3 crates. No new items, no new collectables, NOTHING recieved from crate. Submitted ticket.

That was THREE DAYS AGO, and I have had zero help. If this doesn't get fixed in a very short amount of time, I'm never buying crowns or crates again. I really wanted something in these crates. These are limited time, and I can't even get the original 4 I purchased, so why would I bother buying more?

At least some acknowledgement would be nice please, it's literally the least you could do.

Reference 190801-005044
  • Kalik_Gold
    Kalik_Gold
    ✭✭✭✭
    Had the same issue last week. They did answer me first response will be generic, then had to ask further. They responded again, I wasn’t happy with the response but my issue is closed.
    Edited by Kalik_Gold on August 5, 2019 12:42PM
    Ras Kalik | Redguard - Templar [PvP]
    Jux Blackheart | Redguard - Nightblade [PvP]
    Cacique the Sage of Ius | Redguard - Warden [PvP]
    ____________________________________________________________
    Aurik Siet'ka | Redguard - Necromancer [PvE Damage]
    Goliath of Hammerfell | Redguard - Dragonknight [PvE Tank]
    Kaotik Von Dae'mon | Breton Redguard - Sorcerer [PvE Healer]
    ____________________________________________________________
    Herzog Zwei the Genesis | Breton - Templar*
    Tyrus Septim | Imperial - Sorcerer*
    Cinan Tharn | Imperial - Dragonknight*
    ____________________________________________________________
    Champion 810+ CP | PS4/NA | DC PVP | *Leveling | † the Vestige
    Ras Kalik the Vestige, a renown Redguard Paladin and wielder of Chrysamere; has been blessed to save Nirn from Molag Bal’s destructive Planemeld while reuniting the Five Companions. Further accomplishments, he has also stopped the destruction of Morrowind, Clockwork City and returned order to the isle of Summerset. These events have made him a living legend and continue to lead him into new adventures throughout Tamriel, as well as into the hearts of many ladies including the Elf Queen, Aryenn. (not only Sai Sahan has a secret snowflake!)

    Over years of adventurous travels, Ras Kalik had become a loner, until he visited his homeland of Alik'r. Alik'r and it's cities were overrun by undead Ra-Netu and therefore he made an allegiance with Alik'r's own Ash'abah tribe. These Ash'abah cleansed the city of Sentinel in Alik'r desert and it's surrounding areas of the undead brought to life by the Withered Hand. Cacique the Sage of Ius a Shaman mystic who has become attuned spiritually with Tu'whacca (a Redguard God) and Ius (the God of animals) leads this group. The shaman recites a ritualistic daily ancestral prayer at sunrise. Kalik can sense the prayers of Cacique, even when he whispers it in the loneliest place in the desert to keep the tribe safe before battle. After rescuing Sentinel, King Fahara’jad’s personal bodyguard the Goliath of Hammerfell, which was given this name by Imperials in the region; asked to join the tribe after learning of the defeat of the Withered Hand to the Ash'abah. Kalik promised Goliath he would task him with clearing delves and dungeons when necessary. Jux Blackheart a master thief that frequents the Sisters of the Sands inn for pilfering, was known to infiltrate any bank vault or Ayelid ruin without detection, but Kalik can vividly recall the night he met the thief. Jux found himself rummaging thru a slightly inebriated Kalik’s pocket for too long, on a full-mooned night and because of this greed. He lost two fingertips as a lesson! Cacique performed the dressing on Jux's wounds and convinced him on joining the tribe and to give up his criminal past. Last but not least, Kaotik Von’Daemon an outcast, and half-caste between a Breton mother and Redguard father. Kaotik become a pariah due to his conjuration of Daedra pets. He was taught magic during his childhood years by his Breton mother. His father due to Redguard customs exiled him from the desert, sending him by wagon to Wrothgar. He happened to meet Kalik while traveling from Alik'r to Wrothgar when the caravan he was in was ambushed in Bangkorai by a group of bandits. Kalik by chance was also traveling thru this area on his Auridon warhorse (which was bestowed to him by his friend, Darien Gautier). During this ambush, Kalik was able to rescue five hostages from the bandits. Kaotik was the first rescued, and Ras Kalik also recruited him to be in the Ash'abah tribe. These core Ash'abah tribesmen may never be seen together in travel as they partake in their own adventures but they always know what each other is doing; as they frequent a hideout in Sentinel's inn. Their hideout apartment, is kept watch by Nuzhimeh and she passes messages written between them, and frequently they also enjoy her company and her bed.

    The other men rescued were a Dunmer, a Breton and two Imperials. The Imperials were related to Abnur Tharn the Battlemage of the Imperial Elder Council (Ras Kalik's mentor in the Five Companions). Cinan Tharn is Abnur's pompous treasure hunting illegitimate son, that was caught smuggling artifacts out of the Ayelid ruins in Cyrodiil and the elder Imperial Tyrus Septim is a scholar and advisor to the Tharn family. The Dunmer captive shackled to the Imperials looked familiar to Kalik from his time in Morrowind.... and he recognized him as Tythis Andromo a House Telvanni slave-owner and banker from Vvardenfell. During a rough interrogation to Tythis, Ras Kalik learnt why the bandits accosted him. The racist Dunmer was providing slaves as soldiers for the Three Banner War. The bandits were trying to negotiate a lucrative ransom for Andromo and the Imperials.... Kalik did not need any of this gold and he could never set Tythis free as he did with the two Imperials. His past involvement with slavery and war crimes, made Kalik's blood boil. He chose not to execute Tythis, as he figured the worse punishment for this former rich and opulent slave owner, is to now be a manservant for Ras Kalik and the tribe.

    Herzog Zwei the Genesis a Breton and also an Cult leader of Bretons that worship and try to live as Ayelids, was only seeking to purchase an artifact from Cinan Tharn, before their capture. This artifact being the Ayelid sword; Sinweaver. Immediately after their rescue and the exchange of gold to Cinan for the sword he decided to slip away before Ras Kalik could question who he was, and why he wanted that sword. Herzog was headed to Nagastani — An Ayleid ruin in eastern Cyrodiil. He had heard rumors that the Sword would give him magical powers if he performed a ritual custom at an old Elven shrine hidden there. Equipped with the artifact sword, he was off to start his own adventure. Ras Kalik had noticed the sword however, an sent a letter to Jux Blackheart (whom also was interested in Ayelid treasures), to attempt to find Herzog and acquire the sword. (* Azani Blackheart in Elder Scroll's Oblivion is Jux's descendant some 747 years later)

    And so the Redguard, Imperial and Breton men have parted ways for now... While Ras Kalik is off to Elsweyr to encounter the latest threat to Tamriel, with Abnur Tharn - - DRAGONS!! He doesn't know a necromancer survived his attack on the Withered Hand, in Alik'r and the one known as Auriek Siet'ka is also following to the land of the Khajiits.
  • cherryskary
    cherryskary
    ✭✭
    Well I guess I'm never going to get an answer from them. *** that their laggy glitchy game just ate the microtransaction, guess they don't want any more from me. I feel bad for everyone in my guild who waited for this to be resolved before buying their crates, zos missed out on their money too.
  • cherryskary
    cherryskary
    ✭✭
    It's one thing if they can't replace a normal item, but refusing to even respond to the fact that I paid them extra real-world money for this item that their game lost is another thing.

    I never had an issue with crates before the Elsweyr release effd up the PS4 NA server. This happened with a free crate after it dropped and I didn't even care, it's just that I paid extra for this and they don't give a crap.
  • Kalik_Gold
    Kalik_Gold
    ✭✭✭✭
    It's one thing if they can't replace a normal item, but refusing to even respond to the fact that I paid them extra real-world money for this item that their game lost is another thing.

    I never had an issue with crates before the Elsweyr release effd up the PS4 NA server. This happened with a free crate after it dropped and I didn't even care, it's just that I paid extra for this and they don't give a crap.

    PS4 also. They told me when I crashed the items from the crate auto added to my inventory. Since I froze I had no idea what I may have won or not won. Or if they even got added. I checked my mounts and didn't see anything ... I just chalked it up to bad customer service and kept moving.
    Ras Kalik | Redguard - Templar [PvP]
    Jux Blackheart | Redguard - Nightblade [PvP]
    Cacique the Sage of Ius | Redguard - Warden [PvP]
    ____________________________________________________________
    Aurik Siet'ka | Redguard - Necromancer [PvE Damage]
    Goliath of Hammerfell | Redguard - Dragonknight [PvE Tank]
    Kaotik Von Dae'mon | Breton Redguard - Sorcerer [PvE Healer]
    ____________________________________________________________
    Herzog Zwei the Genesis | Breton - Templar*
    Tyrus Septim | Imperial - Sorcerer*
    Cinan Tharn | Imperial - Dragonknight*
    ____________________________________________________________
    Champion 810+ CP | PS4/NA | DC PVP | *Leveling | † the Vestige
    Ras Kalik the Vestige, a renown Redguard Paladin and wielder of Chrysamere; has been blessed to save Nirn from Molag Bal’s destructive Planemeld while reuniting the Five Companions. Further accomplishments, he has also stopped the destruction of Morrowind, Clockwork City and returned order to the isle of Summerset. These events have made him a living legend and continue to lead him into new adventures throughout Tamriel, as well as into the hearts of many ladies including the Elf Queen, Aryenn. (not only Sai Sahan has a secret snowflake!)

    Over years of adventurous travels, Ras Kalik had become a loner, until he visited his homeland of Alik'r. Alik'r and it's cities were overrun by undead Ra-Netu and therefore he made an allegiance with Alik'r's own Ash'abah tribe. These Ash'abah cleansed the city of Sentinel in Alik'r desert and it's surrounding areas of the undead brought to life by the Withered Hand. Cacique the Sage of Ius a Shaman mystic who has become attuned spiritually with Tu'whacca (a Redguard God) and Ius (the God of animals) leads this group. The shaman recites a ritualistic daily ancestral prayer at sunrise. Kalik can sense the prayers of Cacique, even when he whispers it in the loneliest place in the desert to keep the tribe safe before battle. After rescuing Sentinel, King Fahara’jad’s personal bodyguard the Goliath of Hammerfell, which was given this name by Imperials in the region; asked to join the tribe after learning of the defeat of the Withered Hand to the Ash'abah. Kalik promised Goliath he would task him with clearing delves and dungeons when necessary. Jux Blackheart a master thief that frequents the Sisters of the Sands inn for pilfering, was known to infiltrate any bank vault or Ayelid ruin without detection, but Kalik can vividly recall the night he met the thief. Jux found himself rummaging thru a slightly inebriated Kalik’s pocket for too long, on a full-mooned night and because of this greed. He lost two fingertips as a lesson! Cacique performed the dressing on Jux's wounds and convinced him on joining the tribe and to give up his criminal past. Last but not least, Kaotik Von’Daemon an outcast, and half-caste between a Breton mother and Redguard father. Kaotik become a pariah due to his conjuration of Daedra pets. He was taught magic during his childhood years by his Breton mother. His father due to Redguard customs exiled him from the desert, sending him by wagon to Wrothgar. He happened to meet Kalik while traveling from Alik'r to Wrothgar when the caravan he was in was ambushed in Bangkorai by a group of bandits. Kalik by chance was also traveling thru this area on his Auridon warhorse (which was bestowed to him by his friend, Darien Gautier). During this ambush, Kalik was able to rescue five hostages from the bandits. Kaotik was the first rescued, and Ras Kalik also recruited him to be in the Ash'abah tribe. These core Ash'abah tribesmen may never be seen together in travel as they partake in their own adventures but they always know what each other is doing; as they frequent a hideout in Sentinel's inn. Their hideout apartment, is kept watch by Nuzhimeh and she passes messages written between them, and frequently they also enjoy her company and her bed.

    The other men rescued were a Dunmer, a Breton and two Imperials. The Imperials were related to Abnur Tharn the Battlemage of the Imperial Elder Council (Ras Kalik's mentor in the Five Companions). Cinan Tharn is Abnur's pompous treasure hunting illegitimate son, that was caught smuggling artifacts out of the Ayelid ruins in Cyrodiil and the elder Imperial Tyrus Septim is a scholar and advisor to the Tharn family. The Dunmer captive shackled to the Imperials looked familiar to Kalik from his time in Morrowind.... and he recognized him as Tythis Andromo a House Telvanni slave-owner and banker from Vvardenfell. During a rough interrogation to Tythis, Ras Kalik learnt why the bandits accosted him. The racist Dunmer was providing slaves as soldiers for the Three Banner War. The bandits were trying to negotiate a lucrative ransom for Andromo and the Imperials.... Kalik did not need any of this gold and he could never set Tythis free as he did with the two Imperials. His past involvement with slavery and war crimes, made Kalik's blood boil. He chose not to execute Tythis, as he figured the worse punishment for this former rich and opulent slave owner, is to now be a manservant for Ras Kalik and the tribe.

    Herzog Zwei the Genesis a Breton and also an Cult leader of Bretons that worship and try to live as Ayelids, was only seeking to purchase an artifact from Cinan Tharn, before their capture. This artifact being the Ayelid sword; Sinweaver. Immediately after their rescue and the exchange of gold to Cinan for the sword he decided to slip away before Ras Kalik could question who he was, and why he wanted that sword. Herzog was headed to Nagastani — An Ayleid ruin in eastern Cyrodiil. He had heard rumors that the Sword would give him magical powers if he performed a ritual custom at an old Elven shrine hidden there. Equipped with the artifact sword, he was off to start his own adventure. Ras Kalik had noticed the sword however, an sent a letter to Jux Blackheart (whom also was interested in Ayelid treasures), to attempt to find Herzog and acquire the sword. (* Azani Blackheart in Elder Scroll's Oblivion is Jux's descendant some 747 years later)

    And so the Redguard, Imperial and Breton men have parted ways for now... While Ras Kalik is off to Elsweyr to encounter the latest threat to Tamriel, with Abnur Tharn - - DRAGONS!! He doesn't know a necromancer survived his attack on the Withered Hand, in Alik'r and the one known as Auriek Siet'ka is also following to the land of the Khajiits.
  • DUTCH_REAPER
    DUTCH_REAPER
    ✭✭✭✭✭
    Shoot I got one better. When the Halloween crates came out a couple years back I spent a STUPID amount of money on them. I open my last batch and get the Plague Apex mount!! I’m staring at it on my screen!! Then instantly almost I am back at the login screen. Log back in....no apex mount. Support says nope. Open the crates again bc it was available. No apex this time. FML




  • wishlist14
    wishlist14
    ✭✭✭✭✭
    It takes time to get your ticket resolved but they do help you. They always help me eventually. Good luck !!!
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