Maintenance for the week of December 9:
• PC/Mac: NA and EU megaservers for patch maintenance – December 9, 4:00AM EST (09:00 UTC) - 8:00AM EST (13:00 UTC)

Cant load into game

KillsAllElves
KillsAllElves
✭✭✭✭
Select character, loads then freezes. Fix your game.

Im glad i canceled my eso plus 2 years ago.
  • ChunkyCat
    ChunkyCat
    ✭✭✭✭✭
    ✭✭✭✭
    Did you try unplugging the speakers?
    Edited by ChunkyCat on August 12, 2019 3:14AM
  • KillsAllElves
    KillsAllElves
    ✭✭✭✭
    ChunkyCat wrote: »
    Did you try unplugging the speakers?


    🤣
  • ZOS_BillE
    ZOS_BillE
    admin
    Are you only unable to load into one character or is this happening on every character on your account?

    Deleting the local game save data may help resolve the loading screens you are getting.
    1. From the Xbox Home Menu, navigate to My games & apps.
    2. Go to Games.
    3. Highlight The Elder Scrolls Online tile and press the [Menu] button of the controller.
    4. Select Manage Game. Highlight and select Save Data for the desired user.
    5. Select Delete.

    If this is only affecting one character, please let us know the character name.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • KillsAllElves
    KillsAllElves
    ✭✭✭✭
    ZOS_BillE wrote: »
    Are you only unable to load into one character or is this happening on every character on your account?

    Deleting the local game save data may help resolve the loading screens you are getting.
    1. From the Xbox Home Menu, navigate to My games & apps.
    2. Go to Games.
    3. Highlight The Elder Scrolls Online tile and press the [Menu] button of the controller.
    4. Select Manage Game. Highlight and select Save Data for the desired user.
    5. Select Delete.

    If this is only affecting one character, please let us know the character name.

    I tried that. 4 of my friends have the same issue happening for the past week aswell.
  • ZOS_BillE
    ZOS_BillE
    admin
    @KillsAllElves

    How many of your characters are unable to load into ESO?

    Which zone are they trying to load into?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • byuryan
    byuryan
    Soul Shriven
    @ZOS_BillE I have tried what you suggested and so far it hasn't worked with one my characters. Mrawesomepants. He's an Argonian Templar in Deshaan with Ebonheart Pact.

    Error message i get is "Unable to connect to game server. Please make sure you have a valid internet connection."

    Not sure what constitutes an invalid internet connection.

    I've tried:
    - Port forwarding.
    - Reinstall game
    - delete save file
    - and i've checked my connection status.

    This only happens with ESO. All other games have no problem playing online.

    My NAT type is Open.

    Thanks.

  • ZOS_BillE
    ZOS_BillE
    admin
    @byuryan

    Please check your inbox as I've sent you a message regarding this issue.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • czasalad
    czasalad
    Soul Shriven
    Also unable to log in. Once I select my character the loading icon freezes and I am unable to load in. Happening on all of my characters, tried every thing as well.
Sign In or Register to comment.