So did OP indicate that he has Webroot as his antivirus software?? And he doesn't mention crashing with a black screen.
ZOS' reply doesn't seem to be very helpful if he didn't.
However, that's a rage quit if ever I saw one.
Then I wish you the best of luck with your reinstall, and hope that solves the issue.
As a matter of interest, where either of ZOS' 'help articles' of the slightest use?