No there just rumors its unproven.

Just like in real life, if you whine and complain to customer service enough and you catch the right rep on the right day, they will do what you want. This may come at a cost of looking like a complete **** and treating someone like garbage so that you can get something that you missed the first time instead of waiting like everyone else. But if that works for you, might as well give it a shot.

There was way more than anecdotal evidence. There was a direct reply from ZOS to a ticket, detailing the things they're allowed to sell to you. This then gained traction on Reddit and when it got back to ZOS that more and more players know about this and would love to use this service, they quickly shut it down.

Afterwards people only talked about it in hushed whispers, that some people were able to buy discontinued items from Customer Support. However, these reports were numerous enough and verified enough that it didn't seem like ZOS was obsessed about keeping it a secret. Plenty of people here on the forum reported success with politely worded support tickets, and since it was openly talked about I didn't feel like I was giving much away when I told another thread my experiences (my guild master succeeded in getting a limited time house, and so I tried it too and got successful with an old furniture pack, but not with a costume).

Some time ago ZOS also started circulating an email about a sort of 'concierge service' allowing players to purchase and gift Crown Store items through Support, rather than ingame. They later amended this and added that offering unavailable items was a mistake in the wording of the email and it should only apply to currently available items. It was legit though, we got a ZOS response on the Forum thread confirming it; though I'm not sure if they still do it now.

Apparently, ZOS doesn't like the idea of players being able to purchase retired items (even though it could be obviously profitable since many items were removed and never returned before many players joined the game). Perhaps they also don't like threads about this because it gives hope to others that they can do it too, and they don't want Support flooded with purchase requests. However the concierge service obviously has a lot of potential for people who will be away from the game for some time. I'm not sure what ZOS's official stance is, and I'm not sure if I said anything that warrants closing this thread (I don't think so since all of this information is available on the forums, I'm just reporting what's already here). But when in doubt, ask ZOS, they'll be able to give you the correct answer, I'm sure.

Michae wrote: »

redspecter23 wrote: »

Just like in real life, if you whine and complain to customer service enough and you catch the right rep on the right day, they will do what you want. This may come at a cost of looking like a complete **** and treating someone like garbage so that you can get something that you missed the first time instead of waiting like everyone else. But if that works for you, might as well give it a shot.

Or you know, you can ask nicely. I had ESO support help me on many occasions and I never insulted them or was angry with them. It doesn't hurt to ask, sometimes they go your way, sometimes they don't but temper tantrums aren't really needed to resolve anything.

I smell projection, if you ask me.

I was thinking same thing.