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Not making it past the Elsweyr opening screen on PS4

Rittings
Rittings
✭✭✭✭✭
I push X as usual - but nothing happens... x disappears and it never loads beyond there. Is it down?
  • ZOS_RikardD
    ZOS_RikardD
    admin
    @Rittings

    Please try to fully power cycle your console to resolve this issue.
    • Press and hold the [PS] button on your controller.
    • Turn off the PS4 with Turn Off PS4 and not "Enter Rest Mode".
    • Make sure the light goes out on the console and then unplug its power cable and wait for 10 seconds.
    • Plug the power cable back in and turn the console back on by pressing the [PS] button on your controller.

    If this does work, you may have to reinstall The Elder Scrolls Online.
    Edited by ZOS_RikardD on August 7, 2019 5:53PM
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