The Elder Scrolls Online

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PS4 server are up but getting Login Failed Error

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msetten
msetten
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The PS4 server seem to be up again. But when logging in I keep getting the “Login Failed - An unexpected internal error has occurred”. I have waited five minutes, rebooted my PS4 Pro but it still happens.
  • msetten
    msetten
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    PS4 EU by the way.
  • desndb
    desndb
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    Still says "in progress" for maintenance
    Edited by desndb on June 19, 2019 2:16PM
  • Aurielle
    Aurielle
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    Banner at the top says it’s still in progress. 12pm EDT is still just under two hours away.
  • msetten
    msetten
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    Not in the game itself. If maintenance is still taking place, someone at ZOS posted the announcement for update 1.48 too soon.
    Edited by msetten on June 19, 2019 2:18PM
  • therift
    therift
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    Give the server hamsters a few moments to grab a coffee, take a leak, then relaunch application.
  • sedi
    sedi
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    I’m getting this unexpected internal error message too PS4 EU
    Edited by sedi on June 19, 2019 2:18PM
  • msetten
    msetten
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    therift wrote: »
    Give the server hamsters a few moments to grab a coffee, take a leak, then relaunch application.

    Except for the hamsters, which I don’t have, did all those already. 😁
  • Aurielle
    Aurielle
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    There are now two separate patch maintenance banners up for PS4. Both NA and EU servers were scheduled to complete at 12pm EDT, now it’s saying that the EU server is complete. Give it a few minutes — servers could be jammed with people trying to log in at the same time.
  • Bobby_V_Rockit
    Bobby_V_Rockit
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    Me too
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    PS4 NA is still in maintenance due to some additional work that needs to be completed, but we should be wrapping up in the next hour or two as stated in the banner.
    Gina Bruno
    Principal Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • msetten
    msetten
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    @ZOS_GinaBruno @ZOS_JessicaFolsom PS4 EU is not working even though you put at the top banner that it is up.
  • Bobby_V_Rockit
    Bobby_V_Rockit
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    ZOS_GinaBruno wrote: »
    PS4 NA is still in maintenance due to some additional work that needs to be completed, but we should be wrapping up in the next hour or two as stated in the banner.

    Is that affecting the PS4 EU servers though? That says complete and still getting the “login failed” message
  • therift
    therift
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    ZOS_GinaBruno wrote: »
    PS4 NA is still in maintenance due to some additional work that needs to be completed, but we should be wrapping up in the next hour or two as stated in the banner.

    Because PS4NA is getting free cookies, right? :)
  • Kel
    Kel
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    therift wrote: »
    ZOS_GinaBruno wrote: »
    PS4 NA is still in maintenance due to some additional work that needs to be completed, but we should be wrapping up in the next hour or two as stated in the banner.

    Because PS4NA is getting free cookies, right? :)

    Yay!
    Chocolate chip please! 🍪
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Bobby_V_Rockit wrote: »
    ZOS_GinaBruno wrote: »
    PS4 NA is still in maintenance due to some additional work that needs to be completed, but we should be wrapping up in the next hour or two as stated in the banner.

    Is that affecting the PS4 EU servers though? That says complete and still getting the “login failed” message

    Shouldn't be. The server is open and there are players in it. We're looking into if something may be wrong, though.
    Gina Bruno
    Principal Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • msetten
    msetten
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    Still getting the error over here. Strange.
  • TequilaFire
    TequilaFire
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    Login to EU failing from the US may pin it down.
    Are you guys in EU able to log in?
  • perditioner
    perditioner
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    Getting the same error, PS4 EU.
  • GaunterODim
    GaunterODim
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    Can confirm that there is still that error message, cant login too.
    ps4 eu
    Edited by GaunterODim on June 19, 2019 2:32PM
  • ceiron
    ceiron
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    We all been banned lol
  • sudaki_eso
    sudaki_eso
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    Judging from all the notifications i get on discord a lot of people cant login while a few can login without problems. PS4 EU.
    PS4 EU - StamDK
  • therift
    therift
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    ceiron wrote: »
    We all been banned lol

    We built a big beautiful wall... on the wrong border. Typical.
  • rocksau1982
    rocksau1982
    Soul Shriven
    ps4 eu is the same.
    can enter the login menu but am getting the 'login failed due to unexpected error' message
  • Kel
    Kel
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    This happened after the psn outage a week ago. After it was straightened out, still couldn't log in.
    After doing a database rebuild, I was able to log in.

    Maybe give that a shot? Not saying it'll definitely work, just something to try...
  • LukosCreyden
    LukosCreyden
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    Yep, login failed for me too.
    Struggling to find a new class to call home.Please send help.
  • Cerbolt
    Cerbolt
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    I'm getting the same issue. EU PS4..
    PS EU | AD - For the Queen!
    Dar'zhir - Khajiit Sorcerer | Vashirr - Khajiit Dragonknight | Relaryn - Altmer Vampblade | Khahan-ra - Khajiit Templar
    Zathril - Altmer Frostden | Runaril -Altmer Necromancer | Ma'zak - Khajiit Arcanist | Gaelhwen - Bosmer Bowden
  • Lili_Lilith
    Lili_Lilith
    Soul Shriven
    I’m getting “Login failed” in PS4 EU. I have update the game and the maintenance is finish.
  • msetten
    msetten
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    Database rebuild did not solve it.
  • ceiron
    ceiron
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    Great maintenance today. Op
  • IxxiKuro
    IxxiKuro
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    FYI 99% of the people I'm talking to can't get in, including myself, all PS4EU ... @ZOS_GinaBruno
    Please fix this !!!!
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