if you are on console, sometime before 19th. if you are on pc, you may want to contact costumer service, cause those should have all gone out already.

oh and as for how, they just show up on your account.

I'm PC and I still haven't received the mount or the crates. I've put in some tickets but no real response just a cut and paste message to tell you what you needed to do. I've done everything was ask but still nothing. Is this a bug? They really should just credit the people on here complaining and just forward a mount and crates . I mean we've all watch there Live BE3 Steam. Something went wrong along the way but we still earned the mount/crates. Why make people have a bad memory of BE3, I mean the whole reason for all this was to make everyone excited about all the new stuff in the game. instead you have a bunch of players complaining. So come on just send them out at the end of the day you make a bunch of players happy that will play more and buy more stuff. win - win

Thanks Nevermore