Game keeps booting me out (among other things)

GhostOfAnEra · May 2019

I've been experiencing tons of problems ever since the new EP came out. The most recent issues is that more than 5 times in less than 7 minutes the game booted me by giving me a message about an error that had occurred. Not only that, but my game crashed beforehand. If I stalled for about 30 seconds while on character selection, or even creating a character, the game boots me.

Other complaints I have include extra long loading screens, and some lagging. Also, the game has been freezing my computer quite frequently. The frequency has never happened before I had gotten Elsweyr. Normally, the freezing would happen once in a while, but it's been so frequent, up to the point of getting "freeze points" three times in one day.

ZOS_Bill · May 2019

@GhostOfAnEra

If you are getting the error message "an error has occurred" when logging in or getting disconnected, you can find troubleshooting in the thread below.

Cant Login

GhostOfAnEra · May 2019

@ZOS_BillE

That didn't help at all. I backed up the program data, repaired the launcher and restarted my PC TWICE, and I'm still getting an error message. I can't even create a new character without getting booted off on either server. I never had this issue before until the new EP was released. Been having myriad problems ever since.

ZOS_Bill · May 2019

@GhostOfAnEra

Since repairing and backing up the program data have not helped, let's go ahead and reinstall ESO on your PC. Under game options is the option to uninstall ESO. Once the uninstall is finished, reboot your PC and start installing ESO again. Please let us know if any errors come up during this process.

GhostOfAnEra · May 2019

Reinstall? Are there no other options? I submitted a ticket yesterday, and got no response thus far.

LiraTaurwen · May 2019

How about ZoS reinstalls the game on the servers and see if it fixes them????

Hollerboller · May 2019

LiraTaurwen wrote: »

How about ZoS reinstalls the game on the servers and see if it fixes them????

Of course it would not fix anything.
They decided to use a *** engine, despite having an example right bevore their nose. SWtor uses the same crap engine, a game released three years bevor ESO. Bioware or EA could never fix the engine.
But for some mysterious reason ZOS thought "we can do it". Yeah right.
I know it is all about making money, but once in a while hiring competent people would be beneficial.

PS: To OP. Don't reinstall the game. You just get generic advises that actually are not helpful 99% of the time. This is how support works.

GhostOfAnEra · May 2019

@Hollerboller

What else can I do then? There has to be some other way to fix this problem I have. I really don't want to reinstall a huge game to "solve" all of my problems, but I may have to if there's no other way for I don't want to play a broken game where I can't even make new characters by getting booted in less than a minute.

GhostOfAnEra · May 2019

Update: I am still experiencing problems with the game booting me and giving me a message that an unknown error had occurred. I tried everything possible up to no avail. I repaired my game and restarted my computer TWICE. Didn't work. I reinstalled my game. Didn't work. I made ESO and subfolders as exceptions in both my firewall and antivirus program. DIDN'T WORK.

Also, ZOS recommends open outbound ports, but I've read threads posted by users saying not to do it and that ZOS shouldn't even tell ESO players to open ports.

rumple9 · June 2019

Same here - booted out every 5 minutes - no message

CaptainKuijt · June 2019

Random DC's with no error message and ping spikes on my end too. Been happening ever since the Elsweyr DLC was released.

Playing on PC EU.

So far I've tried to:

1. Open ports.
2. Play without any addons at all.
3. Repair the game.
4. Re-install the game.
5. Run the game as admin.
6. Disable firewall on both my PC and on my router.

Nothing. The game was running fine until Elsweyr was released. It's blatantly obvious there's something wrong with the servers at this point, as I'm far from the only one experiencing this issue... Just look through the ESO subreddit and on the forums here.

Not a word from the devs on this, which could mean either one of these:

A: They don't know how to fix it
B: They somehow haven't noticed the thousands of posts about these problems over the last two weeks
C: They don't care

Of course, this is just pure speculation on my part, as we haven't heard anything from the devs on this at all. For all we know they could be working their butts on trying to figure out what is wrong with the servers.

Shaie · June 2019

CaptainKuijt wrote: »

The game was running fine until Elsweyr was released.

Exactly. When did "early access" become "pay to finish the beta"? Because that's what I feel is going on, in a nutshell. Even for early access, I've never seen so many bugs, issues & other problems as Elsweyr has. I don't recall having this many issues when Summerset launched, there may have been some lag but that's about it. Elsweyr has lag, more lag, incredible lag plus broken quests, missing assets and serious server instability.

Noggin_the_Nog · June 2019

CaptainKuijt wrote: »

The game was running fine until Elsweyr was released.

Exactly the same here.

Game is unplayable. I spent nearly two hours trying to complete 7 crafting writs on one alt - have 16 to complete on NA and 15 on EU. Multiple game crashes. The screen locks and no response to keyboard inputs, but can still hear game sounds. Either crashes to desktop with a bug report to complete or occasionally needing a hard reboot. Can happen whilst crafting, just walking about, porting or even character select. NA and EU are the same. And yes, ZOS, I have disabled add-ons and done a repair.

I normally play for several hours daily on both servers but there seems no point in logging in since Elseweyr.

DarthVitrial · June 2019

Been happening to me too, every five minutes I get kicked to load screen. It's insufferable. And of course support keeps recommending the same garbage steps "disable addons, reboot, check firewall, run as admin" etc etc. Of course those never ever work.

rumple9 · June 2019

Same for me. Log out every 5 minutes

Rackiera · June 2019

Please see the thread below, I just updated it, may not be the answer you wanted but it will at least save you time trying to do all the steps suggested by support.

https://forums.elderscrollsonline.com/en/discussion/418027/game-crash-update-news#latest

GhostOfAnEra · June 2019

DarthVitrial wrote: »

Been happening to me too, every five minutes I get kicked to load screen. It's insufferable. And of course support keeps recommending the same garbage steps "disable addons, reboot, check firewall, run as admin" etc etc. Of course those never ever work.

Got that right. I actually thought the problem was my driver, because it was outdated. Alas, that wasn't the case.

Here's the list of futile steps I did:

1. Repair game TWICE. Didn't work
2. Reinstalled my game. Didn't work
3. Made the game and subfolders as exceptions to my antivirus program and firewall. Didn't work
4. Opened ports from firewall and antivirus program. Didn't work
5. Updated my driver. Didn't work
6. Removed all addons. DIDN'T WORK

I'm pretty sure that the problem is not on my part, because I never had this problem until Elsweyr came out, like I said. It's infuriating on how ZOS is saying it's the player's fault and keeps wasting our time by recommending futile steps and excuses. Fix the game and the servers already.

GhostOfAnEra · June 2019

Update: I thought the problem was my graphics card, since it was outdated. After updating it, I spent about twenty minutes in the character creation screen with no issue. Thought I was out of the woods, until just ten minutes ago where I was again in the character creation screen (was using a race change token), and guess what? I got booted AGAIN with the same error message.

I am so mad and at a loss. ZOS, fix the servers already and not leave customers angry in the dark.

Rackiera · June 2019

Read this, may help your understanding.

https://forums.elderscrollsonline.com/en/discussion/418027/game-crash-disconnect-update-news#latest

Starts from 2018, so don't hope for a fix anytime soon ... at least you know now ..

Korax · June 2019

YES! Lets all re-install... erm, I mean "kick the can down the road"...

As @Rackiera noted... this is an issue since 2018 at least. I haven't had luck playing this since Murkmire, so telling ppl to do all sorts of unsafe things with their router or re-installing the game is the worst type of support or delay tactics to keep us busy... EVER.

Infact, if ESO is the only piece of software that requires you to screw with your router to function, I'd suggest to ignore that piece of dangerous advice... lest anyones bank accounts gets cleard by some random hacker because of some compromising router settings.

IMO.

Better to instead of re-installing, rather uninstalling this piece of crap until ZOS can get their act together.
I'm not trolling, I'm a genuine unhappy customer that would rather want to enjoy a good game rather than dealing with ****.

ttman21b14_ESO · June 2019

I am also having lockups/freezes ever since Elsweyr.

Noggin_the_Nog · June 2019

Korax wrote: »

I'm a genuine unhappy customer that would rather want to enjoy a good game rather than dealing with ****.

Game is still unplayable.

Multiple lockups - requiring a hard re-boot (never had this since gaming in the 1980's), or crashes to desktop with a Bug Report request. Many crashes per hour until I get tired of even trying to play. Game was fine until Elsweyr release.

I cancelled my ESO Subscription - giving reasons, and was intrigued when Customer Support contacted me. I am still following their advice from several e-mails, and trying to be optimistic.

Interestingly I have had some 'success'. It's not an area suggested by Support - but I have been adjusting Video Setting. With an i7 and an nVidia card I normally play at 2560x1600 resolution and all settings on high. I like pretty rather than performance - it works fine on Crysis so why not ESO?

Dropping down to 1920x1200, and then to 1600x1024, plus setting textures to medium and shadows to off, made ESO more stable. It still crashes but less frequently.

Can anyone remember playing the original ID Doom? Really blocky/pixelated screens - well that's what ESO looks like at these settings, but more 'stable'.

Is this related to ESO server performance? The amount of information sent to and from their servers. Or is it just my system?

nickl413 · June 2019

I had 2 computers that were getting constant disconnects ever since elsweyr was released, and one computer that was not having any trouble at all. Kinda suggested the problem was on my end with those 2 computers. One of them I reinstalled windows and the game, it works fine now. The other one I simply updated windows, it also works fine now. The moral of the story is, try what support is asking you to do. It's kinda hard to blame the servers if the vast majority of people are not having any problems.

SirCyanideRose · June 2019

nickl413 wrote: »

I had 2 computers that were getting constant disconnects ever since elsweyr was released, and one computer that was not having any trouble at all. Kinda suggested the problem was on my end with those 2 computers. One of them I reinstalled windows and the game, it works fine now. The other one I simply updated windows, it also works fine now. The moral of the story is, try what support is asking you to do. It's kinda hard to blame the servers if the vast majority of people are not having any problems.

I am NOT going to reinstall my OPERATING SYSTEM because a game keeps getting disconnected, when it was the game that updated. That is a ridiculous recommendation. I have no problems running a windows update, but a reinstall is out of the question.

GhostOfAnEra · June 2019

This is fantastic. I was in character menu for less than a minute and the game booted me with an error message. I think the patch broke my game further.