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Elsweyr disc bought preorder account doesn't recognise purchase

Beardimus
Beardimus
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A friend bought Elsweyr via a shop and picked up the ful boxed copy today. In it was the DLC (chapter) code which she entered and was accepted. Yet everywhere you try to access Elsweyr it was shed doesn't have access. From the store etc it also tells her to go buy it. Code is entered correctly as now says it redeemed.

Tried a hard reset, logging off / on etc. I've told her to delete save game & xbox cache etc etc

Anyone else had this? She bought full boxed copy to avoid any hassle of download etc.

Ticket opened too
Xbox One | EU | EP
Beardimus : VR16 Dunmer MagSorc [RIP MagDW 2015-2018]
Emperor of Sotha Sil 02-2018 & Sheogorath 05-2019
1st Emperor of Ravenwatch
Alts - - for the Lolz
Archimus : Bosmer Thief / Archer / Werewolf
Orcimus : Fat drunk Orc battlefield 1st aider
Scalimus - Argonian Sorc Healer / Pet master

Fighting small scale with : The SAXON Guild
Fighting with [PvP] : The Undaunted Wolves
Trading Guilds : TradersOfNirn | FourSquareTraders

Xbox One | NA | EP
Bëardimus : L43 Dunmer Magsorc / BG
Heals-With-Pets : VR16 Argonian Sorc PvP / BG Healer
Nordimus : VR16 Stamsorc
Beardimus le 13iem : L30 Dunmer Magsorc Icereach

Best Answer

  • Beardimus
    Beardimus
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    She's checked and code gave her Summerset etc but its not letting her I to Elswwer at all. I'm guessing its a support job / bug.
    Xbox One | EU | EP
    Beardimus : VR16 Dunmer MagSorc [RIP MagDW 2015-2018]
    Emperor of Sotha Sil 02-2018 & Sheogorath 05-2019
    1st Emperor of Ravenwatch
    Alts - - for the Lolz
    Archimus : Bosmer Thief / Archer / Werewolf
    Orcimus : Fat drunk Orc battlefield 1st aider
    Scalimus - Argonian Sorc Healer / Pet master

    Fighting small scale with : The SAXON Guild
    Fighting with [PvP] : The Undaunted Wolves
    Trading Guilds : TradersOfNirn | FourSquareTraders

    Xbox One | NA | EP
    Bëardimus : L43 Dunmer Magsorc / BG
    Heals-With-Pets : VR16 Argonian Sorc PvP / BG Healer
    Nordimus : VR16 Stamsorc
    Beardimus le 13iem : L30 Dunmer Magsorc Icereach
  • Beardimus
    Beardimus
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    ZOS_BillE wrote: »
    We are aware of some issues with the Elsweyr code redemption on Xbox. Try completely relogging now to see if you gain access to Elsewyr.

    Thanks @ZOS_BillE she now has access. She had logged in and out multiple times, rebooted etc etc previously.

    Appears she doesn't have the pre-order bonus however - this was a physical pre-order just picked up yesterday.
    Xbox One | EU | EP
    Beardimus : VR16 Dunmer MagSorc [RIP MagDW 2015-2018]
    Emperor of Sotha Sil 02-2018 & Sheogorath 05-2019
    1st Emperor of Ravenwatch
    Alts - - for the Lolz
    Archimus : Bosmer Thief / Archer / Werewolf
    Orcimus : Fat drunk Orc battlefield 1st aider
    Scalimus - Argonian Sorc Healer / Pet master

    Fighting small scale with : The SAXON Guild
    Fighting with [PvP] : The Undaunted Wolves
    Trading Guilds : TradersOfNirn | FourSquareTraders

    Xbox One | NA | EP
    Bëardimus : L43 Dunmer Magsorc / BG
    Heals-With-Pets : VR16 Argonian Sorc PvP / BG Healer
    Nordimus : VR16 Stamsorc
    Beardimus le 13iem : L30 Dunmer Magsorc Icereach
  • ZOS_Bill
    ZOS_Bill
    admin
    @Beardimus

    If you're friend made a physical pre-order, she should have gotten a second code for the pre-order bonuses. She will need to redeem this second code on her account.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Beardimus
    Beardimus
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    ZOS_BillE wrote: »
    @Beardimus

    If you're friend made a physical pre-order, she should have gotten a second code for the pre-order bonuses. She will need to redeem this second code on her account.

    Hi @ZOS_BillE she got no 2nd code in the box. She def pre ordered and picked up on launch day

    She's logged tickets but no reply

    She's not on forum i could DM you her GT?
    Xbox One | EU | EP
    Beardimus : VR16 Dunmer MagSorc [RIP MagDW 2015-2018]
    Emperor of Sotha Sil 02-2018 & Sheogorath 05-2019
    1st Emperor of Ravenwatch
    Alts - - for the Lolz
    Archimus : Bosmer Thief / Archer / Werewolf
    Orcimus : Fat drunk Orc battlefield 1st aider
    Scalimus - Argonian Sorc Healer / Pet master

    Fighting small scale with : The SAXON Guild
    Fighting with [PvP] : The Undaunted Wolves
    Trading Guilds : TradersOfNirn | FourSquareTraders

    Xbox One | NA | EP
    Bëardimus : L43 Dunmer Magsorc / BG
    Heals-With-Pets : VR16 Argonian Sorc PvP / BG Healer
    Nordimus : VR16 Stamsorc
    Beardimus le 13iem : L30 Dunmer Magsorc Icereach
  • ZOS_Bill
    ZOS_Bill
    admin
    @Beardimus

    You can send me a message with her ticket number and I can look into this.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Beardimus
    Beardimus
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    ZOS_BillE wrote: »
    @Beardimus

    You can send me a message with her ticket number and I can look into this.

    Thanks @ZOS_BillE i've asked her for it, will message it over - awesome thank you.
    Xbox One | EU | EP
    Beardimus : VR16 Dunmer MagSorc [RIP MagDW 2015-2018]
    Emperor of Sotha Sil 02-2018 & Sheogorath 05-2019
    1st Emperor of Ravenwatch
    Alts - - for the Lolz
    Archimus : Bosmer Thief / Archer / Werewolf
    Orcimus : Fat drunk Orc battlefield 1st aider
    Scalimus - Argonian Sorc Healer / Pet master

    Fighting small scale with : The SAXON Guild
    Fighting with [PvP] : The Undaunted Wolves
    Trading Guilds : TradersOfNirn | FourSquareTraders

    Xbox One | NA | EP
    Bëardimus : L43 Dunmer Magsorc / BG
    Heals-With-Pets : VR16 Argonian Sorc PvP / BG Healer
    Nordimus : VR16 Stamsorc
    Beardimus le 13iem : L30 Dunmer Magsorc Icereach
  • Beardimus
    Beardimus
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    Beardimus wrote: »
    ZOS_BillE wrote: »
    @Beardimus

    You can send me a message with her ticket number and I can look into this.

    Thanks @ZOS_BillE i've asked her for it, will message it over - awesome thank you.

    Thanks @ZOS_BillE sent it over, Elyswer is working but no pre order stuff, and she has the pre order recipt etc
    Xbox One | EU | EP
    Beardimus : VR16 Dunmer MagSorc [RIP MagDW 2015-2018]
    Emperor of Sotha Sil 02-2018 & Sheogorath 05-2019
    1st Emperor of Ravenwatch
    Alts - - for the Lolz
    Archimus : Bosmer Thief / Archer / Werewolf
    Orcimus : Fat drunk Orc battlefield 1st aider
    Scalimus - Argonian Sorc Healer / Pet master

    Fighting small scale with : The SAXON Guild
    Fighting with [PvP] : The Undaunted Wolves
    Trading Guilds : TradersOfNirn | FourSquareTraders

    Xbox One | NA | EP
    Bëardimus : L43 Dunmer Magsorc / BG
    Heals-With-Pets : VR16 Argonian Sorc PvP / BG Healer
    Nordimus : VR16 Stamsorc
    Beardimus le 13iem : L30 Dunmer Magsorc Icereach
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