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Pre-purchased Elsweyr on wrong xbox account

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I've just realised i made a mistake and i pre-purchased Elsweyr on the wrong xbox account (i have two but one i don't use) and so i think i can play the new Elsweyr content on my usual account but i haven't received the pre-purchase bonuses. Is there a way i can switch the purchase to my main current account or not?
I've submitted a ticket, number is 190605-000728
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