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Didn’t buy elsweyr can’t see quest text...

safarij
safarij
Soul Shriven
Logged into game ok but all NPC chat is missing...quest info just says “tracker goal text” says “offline” when clicking on NPC’s —was the game supposed to be unplayable if we didn’t buy update???
  • ZOS_BillE
    ZOS_BillE
    admin
    @safarij

    NPC's appearing as offline can happen after an update if the update didn't fully complete. We recommend you first completely close out of the game and allow it to fully update before relaunching.

    If you continue to experience this issue, we recommend the following troubleshooting steps:

    Restart the game
    1. Press the [Xbox] button on your controller to return to the Home screen.
    2. Highlight The Elder Scrolls Online.
    3. Press the [Menu] button on your controller and select Quit.


    Perform a hard reset on your console:
    1. Press and hold the [Xbox] botton on the console for about 10 seconds.
    2. Once it has shut down, wait about five minutes then try logging into the game again.


    Delete the game's save data:
    1. From the Xbox Home Menu, navigate to My games & apps.
    2. Go to Games.
    3. Highlight The Elder Scrolls Online tile and press the [Menu] button of the controller.
    4. Select Manage Game.
    5. Highlight and select Save Data for the desired user.
    6. Select Delete.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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