I use an ethernet cable.

I should also say that I have tried the usual fixes, restarting my PC, router, checked for updates, checked the files through steam.

Hi @ZOS_BillE

I have forwarded the ports that you pointed out, when the server is back up and running after the recent maintenance I will see how things go.

Thank you for the info

So I went and forwarded/opened the ports in my router and still I am getting disconnection errors, I read somewhere that playing the game through steam causes a lot of errors, will playing the game through the official launcher fix this damn disconnection errors, because I like the game, but I am about to quit because disconnecting a lot is really starting to grind on me!

Time to unsub, and take a break from this game!

Hello Zoe_BillE

I don't suppose there is an ETA on when they will be adding more resources to the server or are they thinking long term, that the player base will drop to a more acceptable number, like after the event has ended and not adding any extra resources to the server.

I mean I get it, adding extra to the server, costs money and there is no guaranteed financial gain out of it, because you don't know if the new players will stay or the people that are also adding to the extra player base(long time players) that are only logging into the event will remain after.

As a new player I want to say, firstly I like the game, but secondly why was this not seen in advance, surely past experience has shown that anniversary events always add huge strain on the server due to the rewards they give, plus the marketing that happens. To me it seems like the US servers were given extra resources ahead of the event or they would be experiencing the same server issues, I know that post you linked said "Starting in January we've had an influx of new players" and I can see with the current event, this has taxed the server more than usual.

I honestly don't know the server numbers, so I can't see what server is given the highest priority. I also get that, I mean, the server that generates the higher player base or highest capital return, will, of course, get the highest priority. I will never argue against that policy. However, since this has been a problem for around two months and that the server engineers have been working on the problem for that amount of time. I am willing to bet that most of these changes have been on the software side rather than hardware.

My only worry is that you have a huge update coming out soon, the DLC: Elsweyr which is going to bring even more new players into the game, has this been planned ahead or are we going to have huge queue times as player fight each other for queue time to log in? Has upper management agreed to server updates for this patch/DLC, but won't allow the server resources until a future date?

I realize you're only a forum MOD, this not taking a shot at your position. I have been in your situation and I know the restrictions that are placed on you, to not speak about or communicate company policy on the forums, but I also realize you have a chain of command or communication chain. So I ask you to place a message to the upper team to communicate with the player base on what the plans are to fix these server issues. I also mean a good communication effort and not a generic single post on the forums that is too vague to answer any real concerns by the player base. Maybe a Stream Q&A, a reddit Q&A something that allows the players a one on one with the developer team that will have real questions and answers.

Like I said I like the game, there is a lot of love put into the lore, mechanics, art/graphics and voice acting, but if we don't get to enjoy these because the game is constantly crashing and/or disconnecting. Then even the development team has to agree, where is the fun?