Error 326 character locked!
Krogith
Soul Shriven
It was been 48 hours now that my character has been locked, likely due to my character name. I changed my character name, have gone back and forth through email with customer support to change my UserID, and STILL not unlocked. The most recent email I got back almost 24 hours ago said:
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I was able to successfully update your account to the UserID. You will have no issue with signing in with this new name. It can just take a little time for it to update properly across all of our databases.
If you have any other issues or questions, please feel free to contact support again.
Warm regards,
RJ S.
The Elder Scrolls Online Support
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I then had to email them back AGAIN that the problem STILL isn't fixed and haven't heard back. Just don't get it... Why does it take a million times of contacting support and they can't even fix the problem yet keep telling me it's fixed. They can create this awesome game but can't unlock a character after 5+ emails back and forth?
_______________________________________________________________________
I was able to successfully update your account to the UserID. You will have no issue with signing in with this new name. It can just take a little time for it to update properly across all of our databases.
If you have any other issues or questions, please feel free to contact support again.
Warm regards,
RJ S.
The Elder Scrolls Online Support
________________________________________________________________________
I then had to email them back AGAIN that the problem STILL isn't fixed and haven't heard back. Just don't get it... Why does it take a million times of contacting support and they can't even fix the problem yet keep telling me it's fixed. They can create this awesome game but can't unlock a character after 5+ emails back and forth?
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KrogithSoul ShrivenJust now they sent me an email saying they are forwarding my problem to a team of technical support agents, and referred me to an 'answer' link for what to do if my character gets stuck or seems to fall through the world.... which obviously has NOTHING to do with the problem I explained to them. UGGHHHH!0
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Hate to be the bearer of bad news but my character has been locked for 6 and 1/2 days.I was also told that my problem had been sent to an escalation team and still nothing.
Either the problem is far more complicated than I think or they really don't care as long as we have access to our account and can play other characters. I would welcome a response from CS that told me it was a far more complicated problem then just flipping a switch on a character from locked to unlocked. At least then I would know why it has taken so long.
As for now i'm forced to think that my character is dead forever. Doesn't seem like hell ever roam tamriel again.0