Maintenance for the week of December 15:
· [COMPLETE] PC/Mac: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] Xbox: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] PC/Mac: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] Xbox: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Tossed to Login screen twice in a row *Updated.... problem is getting worse*
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Tia413✭✭✭✭Well the issues came back last night.FleetwoodSmack wrote: »When you disable addons, make sure to move your SavedVariables folder outside to the desktop. For some reason there's a few addons that are still being processed despite having them 'disabled'. The caveat to this though, you'll have to probably reset some of them.
Aside from that, keep a list of everything that you've went through in regards to troubleshooting. Make a highly detailed post on everything you've done and hopefully people can get to the bottom of it.
Be sure to include your system specs and OS as well, that way they can test if it's all the same problem or if it's something more specific to the user.
This image is posted up above, but I will post it again. If You look on my desktop the Saved Variables is there.
1129 ping on 3/26/2019
4005 ping on 3/26/2019
2450 ping on 3/25/2019 (the same night after having our interent bumped up the the ISP's highest package)
I did a speedtest while the internet people were here and they also did a test from their end to check for packet loss and they told us it's not on their end its' on the game servers end.
Anyhow here is a speed test I just done.
0 -
Tia413✭✭✭✭FleetwoodSmack wrote: »When you disable addons, make sure to move your SavedVariables folder outside to the desktop. For some reason there's a few addons that are still being processed despite having them 'disabled'. The caveat to this though, you'll have to probably reset some of them.
Aside from that, keep a list of everything that you've went through in regards to troubleshooting. Make a highly detailed post on everything you've done and hopefully people can get to the bottom of it.
Be sure to include your system specs and OS as well, that way they can test if it's all the same problem or if it's something more specific to the user.
From the Game Consultant provided by the game (majority of it at least):
System Information
Time of this report: 3/25/2019, 10:18:30
Machine name: TIA
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r4.141028-1500)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: All Series
BIOS: 2001
Processor: Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz (4 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 8132MB RAM
Page File: 3018MB used, 7743MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 32bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: NVIDIA GeForce GTX 760
Manufacturer: NVIDIA
Chip type: GeForce GTX 760
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1187&SUBSYS_28481462&REV_A1
Display Memory: 4095 MB
Dedicated Memory: 1963 MB
Shared Memory: 2132 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: 32 RCA HD TV
Monitor Id: XXX3553
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 25.21.0014.1935 (English)
Driver Version: 25.21.14.1935
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 3/1/2019 21:30:44, 20687200 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-52C7-11CF-5D70-46081BC2D435}
Vendor ID: 0x10DE
Device ID: 0x1187
SubSys ID: 0x28481462
Revision ID: 0x00A1
Driver Strong Name: oem48.inf:0f066de34a988f8e:Section012:25.21.14.1935:pci\ven_10de&dev_1187
Rank Of Driver: 00DA2001
Video Accel:
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Video Capture Devices
Number of Devices: 0
DirectInput Devices
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Device Name: Logitech USB Headset
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0x0A44
FF Driver: n/a
Device Name: FGT Rumble 3-in-1
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x044F, 0xB655
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a
Poll w/ Interrupt: No
USB Devices
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x8CA6
| Matching Device ID: USB\ROOT_HUB20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x8001
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: USB\Class_09
| | Service: usbhub
Gameport Devices
PS/2 Devices
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| Service: kbdhid
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| Service: mouhid
Disk & DVD/CD-ROM Drives
Drive: C:
Free Space: 548.5 GB
Total Space: 953.3 GB
File System: NTFS
Model: HGST HTS721010A9E630
Drive:
Model: HL-DT-ST DVDRAM GH24NSC0
Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), , 0 bytes
System Devices
Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_8CBA&SUBSYS_85341043&REV_00\3&11583659&0&B0
Driver: n/a
Name: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Device ID: PCI\VEN_8086&DEV_8CB1&SUBSYS_85341043&REV_00\3&11583659&0&A0
Driver: n/a
Name: NVIDIA GeForce GTX 760
Device ID: PCI\VEN_10DE&DEV_1187&SUBSYS_28481462&REV_A1\4&3834D97&0&0008
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_8CA0&SUBSYS_86301043&REV_00\3&11583659&0&D8
Driver: n/a
Name: Intel(R) Ethernet Connection (2) I218-V
Device ID: PCI\VEN_8086&DEV_15A1&SUBSYS_85C41043&REV_00\3&11583659&0&C8
Driver: n/a
Name: Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller
Device ID: PCI\VEN_8086&DEV_2822&SUBSYS_85341043&REV_00\3&11583659&0&FA
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_85341043&REV_06\3&11583659&0&08
Driver: n/a
Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_8CA6&SUBSYS_85341043&REV_00\3&11583659&0&E8
Driver: n/a
Name: PCI standard ISA bridge
Device ID: PCI\VEN_8086&DEV_8CC6&SUBSYS_85341043&REV_00\3&11583659&0&F8
Driver: n/a
Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_8CAD&SUBSYS_85341043&REV_00\3&11583659&0&D0
Driver: n/a
Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_85341043&REV_D0\3&11583659&0&E3
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_84891043&REV_04\4&30FD1550&0&00E3
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_8C90&SUBSYS_85341043&REV_D0\3&11583659&0&E0
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_0E0A&SUBSYS_28481462&REV_A1\4&3834D97&0&0108
Driver: n/a
Name: SM Bus Controller
Device ID: PCI\VEN_8086&DEV_8CA2&SUBSYS_85341043&REV_00\3&11583659&0&FB
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_0C00&SUBSYS_85341043&REV_06\3&11583659&0&00
Driver: n/a
DirectShow Filters
DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.03.9600.17415
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.03.9600.17415
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.03.9600.17415
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.03.9600.17415
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.03.9600.17415
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.03.9600.17415
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.03.9600.17415
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.03.9600.17415
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.03.9600.17415
DV Muxer,0x00400000,0,0,qdv.dll,6.06.9600.17415
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.9600.17415
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.9600.17415
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.9600.17415
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.9600.17415
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.9600.17415
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9600.17374
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.9600.17415
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.9600.17415
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.9600.17415
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.9600.17415
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.9600.17415
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.9600.17415
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.9600.17415
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.9600.17415
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.9600.17415
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,12.00.9600.17415
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.9600.17415
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.9600.17415
DV Splitter,0x00600000,1,2,qdv.dll,6.06.9600.17415
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.9600.17415
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,12.00.9600.17415
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.9600.17415
Video Renderer,0x00800001,1,0,quartz.dll,6.06.9600.17415
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.9600.17415
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.9600.17415
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.9600.17415
Video Renderer,0x00400000,1,0,quartz.dll,6.06.9600.17415
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.9600.17415
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.9600.17415
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.03.9600.17415
File writer,0x00200000,1,0,qcap.dll,6.06.9600.16384
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.9600.17415
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.9600.17415
AVI Draw,0x00600064,9,1,quartz.dll,6.06.9600.17415
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,12.00.9600.17415
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.9600.17415
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.9600.17415
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.9600.17415
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.9600.17415
Null Renderer,0x00200000,1,0,qedit.dll,6.06.9600.17415
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.9600.17415
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.03.9600.17415
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.9600.17415
Smart Tee,0x00200000,1,2,qcap.dll,6.06.9600.16384
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.9600.17415
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.9600.17415
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.9600.17415
Wave Parser,0x00400000,1,1,quartz.dll,6.06.9600.17415
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.9600.17415
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.9600.17415
File stream renderer,0x00400000,1,1,quartz.dll,6.06.9600.17415
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,12.00.9477.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.9600.17415
AVI Mux,0x00200000,1,0,qcap.dll,6.06.9600.16384
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.9600.17415
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.9600.17415
File Source (URL),0x00400000,0,1,quartz.dll,6.06.9600.17415
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.9600.16384
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.03.9600.17415
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.9600.17415
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.9600.17415
WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.03.9600.17415
Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.03.9600.17415
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.03.9600.17415
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.03.9600.17415
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.9600.17415
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.9600.17415
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.9600.16384
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.9600.16384
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.9600.16384
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.9600.16384
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.9600.16384
RivaTuner Video Codec,0x00200000,1,1,qcap.dll,6.06.9600.16384
Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.9600.17415
BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.9600.17415
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.9600.17415
BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.9600.17415
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.9600.17415
PTFilter,0x00200000,0,0,EncDec.dll,6.06.9600.17415
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.9600.17415
WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.03.9600.17415
Audio Renderers:
Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.9600.17415
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.9600.17415
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.9600.17415
DirectSound: Speakers (3- Logitech USB Headset),0x00200000,1,0,quartz.dll,6.06.9600.17415
DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.9600.17415
DirectSound: 32 RCA HD TV (NVIDIA High Definition Audio),0x00200000,1,0,quartz.dll,6.06.9600.17415
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.9600.17415
Speakers (3- Logitech USB Headset),0x00200000,1,0,quartz.dll,6.06.9600.17415
Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.9600.17415
32 RCA HD TV (NVIDIA High Definition Audio),0x00200000,1,0,quartz.dll,6.06.9600.17415
Diagnostics
Windows Error Reporting:
+++ WER0 +++:
Fault bucket -433679216, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0
Problem signature:
P1: Bejeweled3.exe
P2: 1.1.12.4196
P3: 6.3.9600.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER1 +++:
Fault bucket 90230139594, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0
Problem signature:
P1: 2152759308
P2: unspecified
P3: ScanFile
P4: 4.5.218.0
P5: Windows Defender (77BDAF73-B396-481F-9042-AD358843EC24)
P6: unspecified
P7: unspecified
P8:
P9:
P10:
+++ WER2 +++:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0
Problem signature:
P1: 2152759308
P2: unspecified
P3: ScanFile
P4: 4.5.218.0
P5: Windows Defender (77BDAF73-B396-481F-9042-AD358843EC24)
P6: unspecified
P7: unspecified
P8:
P9:
P10:
+++ WER3 +++:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0
Problem signature:
P1: 2152759308
P2: unspecified
P3: ScanFile
P4: 4.5.218.0
P5: Windows Defender (77BDAF73-B396-481F-9042-AD358843EC24)
P6: unspecified
P7: unspecified
P8:
P9:
P10:
+++ WER4 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure2
Response: Not available
Cab Id: 0
Problem signature:
P1: 7.9.9600.17415
P2: 8024402c
P3: 00000000-0000-0000-0000-000000000000
P4: Scan
P5: 101
P6: Unmanaged {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}
P7: 0
P8:
P9:
P10:
+++ WER5 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure2
Response: Not available
Cab Id: 0
Problem signature:
P1: 7.9.9600.17415
P2: 8024402c
P3: 00000000-0000-0000-0000-000000000000
P4: Scan
P5: 101
P6: Unmanaged {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}
P7: 0
P8:
P9:
P10:
+++ WER6 +++:
Fault bucket , type 0
Event Name: WindowsUpdateFailure2
Response: Not available
Cab Id: 0
Problem signature:
P1: 7.9.9600.17415
P2: 8024402c
P3: 00000000-0000-0000-0000-000000000000
P4: Scan
P5: 101
P6: Unmanaged {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}
P7: 0
P8:
P9:
P10:
+++ WER7 +++:
Fault bucket 1680925353312629608, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 12.9.3.3
P3: 6.3.9600.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER8 +++:
Fault bucket 1922928904930491799, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: BlueStacks.exe
P2: 4.60.1.5007
P3: 6.3.9600.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER9 +++:
Fault bucket 1282575328010066793, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: HD-Player.exe
P2: 4.60.1.5007
P3: 6.3.9600.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
TASKLIST RESULTS
Image Name PID Session Name Session# Mem Usage
========================= ======== ================ =========== ============
System Idle Process 0 Services 0 4 K
System 4 Services 0 2,036 K
smss.exe 328 Services 0 552 K
csrss.exe 508 Services 0 2,320 K
wininit.exe 572 Services 0 2,584 K
services.exe 628 Services 0 4,840 K
lsass.exe 640 Services 0 7,744 K
svchost.exe 768 Services 0 8,004 K
svchost.exe 812 Services 0 5,384 K
svchost.exe 900 Services 0 28,040 K
svchost.exe 928 Services 0 44,628 K
svchost.exe 952 Services 0 15,664 K
svchost.exe 304 Services 0 83,796 K
svchost.exe 840 Services 0 18,220 K
svchost.exe 1232 Services 0 23,892 K
AppleMobileDeviceService. 1692 Services 0 3,976 K
atkexComSvc.exe 1876 Services 0 6,636 K
AsSysCtrlService.exe 1992 Services 0 1,400 K
mDNSResponder.exe 2012 Services 0 3,244 K
IPROSetMonitor.exe 1068 Services 0 1,588 K
dasHost.exe 1096 Services 0 10,356 K
svchost.exe 1812 Services 0 3,856 K
tmGAInstall.exe 1264 Services 0 1,212 K
MsMpEng.exe 984 Services 0 193,920 K
svchost.exe 2272 Services 0 9,024 K
SearchIndexer.exe 2404 Services 0 33,452 K
WUDFHost.exe 2664 Services 0 2,960 K
NisSrv.exe 3088 Services 0 11,036 K
GoogleCrashHandler.exe 3392 Services 0 188 K
GoogleCrashHandler64.exe 3408 Services 0 136 K
NvTelemetryContainer.exe 3488 Services 0 10,544 K
taskhost.exe 4028 Services 0 27,444 K
nvcontainer.exe 1092 Services 0 15,668 K
csrss.exe 13428 Console 8 4,628 K
winlogon.exe 15964 Console 8 5,504 K
dwm.exe 15632 Console 8 34,388 K
taskhostex.exe 16420 Console 8 9,548 K
nvcontainer.exe 8528 Console 8 44,940 K
explorer.exe 14280 Console 8 77,820 K
NVIDIA Web Helper.exe 13612 Console 8 3,376 K
conhost.exe 7392 Console 8 248 K
RtkNGUI64.exe 16996 Console 8 9,684 K
jusched.exe 17948 Console 8 5,024 K
audiodg.exe 14132 Services 0 11,564 K
Bethesda.net_Launcher.exe 7848 Console 8 177,220 K
GameConsultant.exe 19296 Console 8 9,908 K
WmiPrvSE.exe 13060 Services 0 12,556 K
cmd.exe 8180 Console 8 4,620 K
conhost.exe 5244 Console 8 4,040 K
tasklist.exe 19428 Console 8 5,924 K
SYSTEM INFO RESULTS
Host Name: TIA
OS Name: Microsoft Windows 8.1
OS Version: 6.3.9600 N/A Build 9600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Tiara
Registered Organization:
Product ID: 00258-90783-05592-AAOEM
Original Install Date: 11/7/2018, 2:48:20 PM
System Boot Time: 3/17/2019, 12:12:36 AM
System Manufacturer: ASUS
System Model: All Series
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~3300 Mhz
BIOS Version: American Megatrends Inc. 2001, 6/13/2014
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-06:00) Central Time (US & Canada)
Total Physical Memory: 8,131 MB
Available Physical Memory: 6,634 MB
Virtual Memory: Max Size: 10,762 MB
Virtual Memory: Available: 7,730 MB
Virtual Memory: In Use: 3,032 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\TIA
Hotfix(s): 34 Hotfix(s) Installed.
[01]: KB2959936
[02]: KB2919355
[03]: KB2920189
[04]: KB2931358
[05]: KB2931366
[06]: KB2934520
[07]: KB2937220
[08]: KB2938772
[09]: KB2939153
[10]: KB2949621
[11]: KB2954879
[12]: KB2958262
[13]: KB2958263
[14]: KB2961072
[15]: KB2962140
[16]: KB2965142
[17]: KB2965500
[18]: KB2967917
[19]: KB2968599
[20]: KB2971203
[21]: KB2975061
[22]: KB2976627
[23]: KB2976978
[24]: KB2977629
[25]: KB2978002
[26]: KB2981580
[27]: KB2987107
[28]: KB2989647
[29]: KB2998527
[30]: KB2999226
[31]: KB3000850
[32]: KB3001237
[33]: KB3003057
[34]: KB3014442
Network Card(s): 1 NIC(s) Installed.
[01]: Intel(R) Ethernet Connection (2) I218-V
Connection Name: Ethernet
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]: 192.168.0.3
[02]: fe80::b87d:a94d:c6a5:8029
[03]: ::e05d:2075:4a62:fc06
[04]: ::b87d:a94d:c6a5:8029
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: No
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes
64BIT REGISTRY QUERY RESULTS
Registry listing test failed!
Launcher Settings test failed!
64BIT User Toolbar List (Browser Helper Objects) Many entries could mean Malware!
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
NoExplorer REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}
NoExplorer REG_DWORD 0x1
32BIT User Toolbar List (Browser Helper Objects) Many entries could mean Malware!
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
NoExplorer REG_DWORD 0x1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}
NoExplorer REG_DWORD 0x1
UAC RESULTS
UAC is ENABLED
IPCONFIG RESULTS
Windows IP Configuration
Host Name . . . . . . . . . . . . : Tia
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Ethernet Connection (2) I218-V
Physical Address. . . . . . . . . : 78-24-AF-40-6A-23
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : ::b87d:a94d:c6a5:8029(Preferred)
Temporary IPv6 Address. . . . . . : ::e05d:2075:4a62:fc06(Preferred)
Link-local IPv6 Address . . . . . : fe80::b87d:a94d:c6a5:8029%5(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, March 25, 2019 10:12:24 AM
Lease Expires . . . . . . . . . . : Monday, March 25, 2019 11:13:25 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 91759791
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-23-75-20-E1-78-24-AF-40-6A-23
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{5E8A0040-911F-45FB-A432-EB8084502D72}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
HAS ANTIVIRUS RESULTS
displayName=Windows Defender
instanceGuid={D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
pathToSignedProductExe=%ProgramFiles%\Windows Defender\MSASCui.exe
pathToSignedReportingExe=%ProgramFiles%\Windows Defender\MsMpeng.exe
productState=397568
timestamp=Sun, 17 Mar 2019 05:14:59 GMT
HOSTS FILE RESULTS
# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost
#
NETSTAT RESULTS
Active Connections
Proto Local Address Foreign Address State
TCP 127.0.0.1:5354 127.0.0.1:49156 ESTABLISHED
TCP 127.0.0.1:5354 127.0.0.1:49157 ESTABLISHED
TCP 127.0.0.1:49156 127.0.0.1:5354 ESTABLISHED
TCP 127.0.0.1:49157 127.0.0.1:5354 ESTABLISHED
TCP 127.0.0.1:50968 127.0.0.1:65001 ESTABLISHED
TCP 127.0.0.1:54929 127.0.0.1:55007 TIME_WAIT
TCP 127.0.0.1:54929 127.0.0.1:55008 TIME_WAIT
TCP 127.0.0.1:54929 127.0.0.1:55009 TIME_WAIT
TCP 127.0.0.1:54929 127.0.0.1:55010 TIME_WAIT
TCP 127.0.0.1:54929 127.0.0.1:55011 TIME_WAIT
TCP 127.0.0.1:54929 127.0.0.1:55012 TIME_WAIT
TCP 127.0.0.1:54929 127.0.0.1:55013 TIME_WAIT
TCP 127.0.0.1:54929 127.0.0.1:55014 TIME_WAIT
TCP 127.0.0.1:54929 127.0.0.1:55015 TIME_WAIT
TCP 127.0.0.1:65001 127.0.0.1:50968 ESTABLISHED
TCP 192.168.0.3:54971 198.20.198.100:80 ESTABLISHED
TCP 192.168.0.3:54974 23.219.162.56:80 TIME_WAIT
TCP 192.168.0.3:54975 198.20.198.110:443 TIME_WAIT
TCP 192.168.0.3:54976 198.20.198.110:443 TIME_WAIT
TCP 192.168.0.3:54977 23.219.162.131:80 TIME_WAIT
TCP 192.168.0.3:54978 23.219.162.56:80 ESTABLISHED
TCP 192.168.0.3:54979 23.219.162.56:80 ESTABLISHED
TCP 192.168.0.3:54980 23.219.162.56:80 ESTABLISHED
TCP 192.168.0.3:54981 23.219.162.56:80 ESTABLISHED
TCP 192.168.0.3:54982 23.219.162.56:80 ESTABLISHED
TCP 192.168.0.3:54983 23.219.162.56:80 ESTABLISHED
TCP 192.168.0.3:54992 198.20.198.100:80 ESTABLISHED
TCP 192.168.0.3:54993 198.20.198.100:80 ESTABLISHED
TCP 192.168.0.3:54995 206.80.46.186:443 TIME_WAIT
TCP 192.168.0.3:55001 206.80.46.186:80 ESTABLISHED
TCP 192.168.0.3:55002 23.219.162.72:80 ESTABLISHED
TCP 192.168.0.3:55003 23.219.162.72:80 ESTABLISHED
TCP 192.168.0.3:55004 23.50.52.161:80 ESTABLISHED
TCP 192.168.0.3:55005 23.50.52.97:80 ESTABLISHED
PING RESULTS
pinging: patcher.elderscrollsonline.com
Pinging a1092.d.akamai.net [23.219.162.56] with 32 bytes of data:
Reply from 23.219.162.56: bytes=32 time=64ms TTL=57
Reply from 23.219.162.56: bytes=32 time=57ms TTL=57
Reply from 23.219.162.56: bytes=32 time=55ms TTL=57
Reply from 23.219.162.56: bytes=32 time=54ms TTL=57
Ping statistics for 23.219.162.56:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 54ms, Maximum = 64ms, Average = 57ms
pinging: launcher.bethesda.net
Pinging launcher.bethesda.net [198.20.198.100] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 198.20.198.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
pinging: live.patcher.elderscrollsonline.com
Pinging a1092.d.akamai.net [23.219.162.56] with 32 bytes of data:
Reply from 23.219.162.56: bytes=32 time=58ms TTL=57
Reply from 23.219.162.56: bytes=32 time=63ms TTL=57
Reply from 23.219.162.56: bytes=32 time=54ms TTL=57
Reply from 23.219.162.56: bytes=32 time=54ms TTL=57
Ping statistics for 23.219.162.56:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 54ms, Maximum = 63ms, Average = 57ms
pinging: liveeu.patcher.elderscrollsonline.com
Pinging a1092.d.akamai.net [23.219.162.56] with 32 bytes of data:
Reply from 23.219.162.56: bytes=32 time=55ms TTL=57
Reply from 23.219.162.56: bytes=32 time=55ms TTL=57
Reply from 23.219.162.56: bytes=32 time=55ms TTL=57
Reply from 23.219.162.56: bytes=32 time=55ms TTL=57
Ping statistics for 23.219.162.56:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 55ms, Maximum = 55ms, Average = 55ms
pinging: pts.patcher.elderscrollsonline.com
Pinging a1092.d.akamai.net [23.219.162.56] with 32 bytes of data:
Reply from 23.219.162.56: bytes=32 time=58ms TTL=57
Reply from 23.219.162.56: bytes=32 time=55ms TTL=57
Reply from 23.219.162.56: bytes=32 time=55ms TTL=57
Reply from 23.219.162.56: bytes=32 time=55ms TTL=57
Ping statistics for 23.219.162.56:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 55ms, Maximum = 58ms, Average = 55ms
pinging: launcher.patcher.elderscrollsonline.com
Pinging a1092.d.akamai.net [23.219.162.56] with 32 bytes of data:
Reply from 23.219.162.56: bytes=32 time=63ms TTL=57
Reply from 23.219.162.56: bytes=32 time=55ms TTL=57
Reply from 23.219.162.56: bytes=32 time=54ms TTL=57
Reply from 23.219.162.56: bytes=32 time=55ms TTL=57
Ping statistics for 23.219.162.56:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 54ms, Maximum = 63ms, Average = 56ms
Pathping RESULTS
pathing: patcher.elderscrollsonline.com
Tracing route to a1092.d.akamai.net [23.219.162.56]
over a maximum of 30 hops:
0 192.168.0.3
1 * 192.168.0.1
2 * * *
Computing statistics for 0 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 192.168.0.3
0/ 1 = 0% |
1 1ms 0/ 1 = 0% 0/ 1 = 0% 192.168.0.1
Trace complete.
pathing: launcher.bethesda.net
Tracing route to launcher.bethesda.net [198.20.198.100]
over a maximum of 30 hops:
0 192.168.0.3
1 192.168.0.1
2 * * *
Computing statistics for 0 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 192.168.0.3
0/ 1 = 0% |
1 1ms 0/ 1 = 0% 0/ 1 = 0% 192.168.0.1
Trace complete.
pathing: live.patcher.elderscrollsonline.com
Tracing route to a1092.d.akamai.net [23.219.162.56]
over a maximum of 30 hops:
0 192.168.0.3
1 192.168.0.1
2 * * *
Computing statistics for 0 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 192.168.0.3
0/ 1 = 0% |
1 1ms 0/ 1 = 0% 0/ 1 = 0% 192.168.0.1
Trace complete.
pathing: liveeu.patcher.elderscrollsonline.com
Tracing route to a1092.d.akamai.net [23.219.162.56]
over a maximum of 30 hops:
0 192.168.0.3
1 192.168.0.1
2 * * *
Computing statistics for 0 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 192.168.0.3
0/ 1 = 0% |
1 1ms 0/ 1 = 0% 0/ 1 = 0% 192.168.0.1
Trace complete.
pathing: pts.patcher.elderscrollsonline.com
Tracing route to a1092.d.akamai.net [23.219.162.56]
over a maximum of 30 hops:
0 192.168.0.3
1 192.168.0.1
2 * * *
Computing statistics for 0 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 192.168.0.3
0/ 1 = 0% |
1 1ms 0/ 1 = 0% 0/ 1 = 0% 192.168.0.1
Trace complete.
pathing: launcher.patcher.elderscrollsonline.com
Tracing route to a1092.d.akamai.net [23.219.162.56]
over a maximum of 30 hops:
0 192.168.0.3
1 192.168.0.1
2 * * *
Computing statistics for 0 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 192.168.0.3
0/ 1 = 0% |
1 1ms 0/ 1 = 0% 0/ 1 = 0% 192.168.0.1
Trace complete.
VERSION
1.40 -
Tia413✭✭✭✭As far as what I have done other than what I have posted here that I have already done....
This.....
https://help.elderscrollsonline.com/app/answers/detail/a_id/9094/kw/high%20ping
This....
https://help.elderscrollsonline.com/app/answers/detail/a_id/34766/kw/high%20ping
This....
https://help.elderscrollsonline.com/app/answers/detail/a_id/6482/kw/high%20ping
This....
https://help.elderscrollsonline.com/app/answers/detail/a_id/34716/kw/high%20ping
I also installed Votan's Adaptive Video Settings to see if it would help.... no help there either.
I have since uninstalled it.0 -
Tia413✭✭✭✭And this all started a few weeks ago after a patch they done. I am thinking it was around 4.3.6.
Before that we had the occasional lag but not so bad that it would kick us off the game and onto our Login Screen. This occured no matter what we were doing. Sometimes we would just be standing still trying to ride out the waves of high pings, sometimes we were fighting mobs at the time, sometimes we were just running or riding along farming. It wasn't prejudice to when it would happen.
Nor would we hit a Loading Screen while just riding along and come back out of it to find ourselves dismounted.
Nor would the lag back then cause us to become unable to interact properly with objects in the world. I mean, we click and sometimes we just get a grey button. No chop chop. Run away try another node or object and it might work then , it might not.
Nor have we been in the midst of fighting a mob and find ourselves not able to use our skills. I mean we can push them all we want but nothing happens. Then we either disconnect or we come back to a dozen skills being fired by ourselves or the mob or the mob is dead or we are.
Nor did we ever experience rubberbanding.
And we rarely run together in the same areas. Rarely are together in the same party/group. We both play PvE content only.Edited by Tia413 on March 27, 2019 6:50AM0 -
Tia413✭✭✭✭@ZOS_GinaBruno Can you please get the proper person in Zos to read my thread and see if he or she can get us some help?
We love this game and really want to keep playing and supporting it.
Sincerely, Tia0 -
Tia413✭✭✭✭I run a virus scan once a week.
I run Minion every day before I get on the game and update any add-ons that need updated.
I use the eso64.exe to play the game on. Set to Run as Administrator.
I use the launcher.exe for updating the game files on, to run Repair on or to run the Game Consultant on. Set to Run as Administrator.
If there is anything else that a person needs to know, just ask I will supply as much info as I possibly can.Edited by Tia413 on March 27, 2019 8:02AM0 -
xRIVALENx✭✭✭Best of luck trying to get this resolved, have the same problems here originating from one of the hops at Akamai. The response I got from zos support:
As it happens, we do not have further troubleshooting available for this issue, as it does not reside with our systems. We apologize for being unable to provide any supplemental assistance for the issue at hand.
They don't seem interested in resolving this problem unfortunately. All it would take is a phone call from Zenimax to Akamai.0 -
xRIVALENx✭✭✭If you want to check for packet loss a good tool to use is Ping Plotter, it will show you where your latency and packet loss originate.2