We are currently investigating issues some players are having on the North American and European PC/Mac megaservers. We will update as new information becomes available.

Server hopping (NA to EU) questions

chaz
chaz
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I need to find the best way to get all my current toons from the NA server copied over to the EU server.

What would be the best method to streamline this.

Yes yes I know zenimax hasn't figured out how to let us copy our toons from one to another, which for us would be way to easy. No, I'm painfully, painstakingly doing this by hand so to speak.

Any ideas how to do this so both servers I play on will have an exact copy, stat for stat. Brainstorm with me my friends :)

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  • Neoealth
    Neoealth
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    I don't think that is possible. If the game owners can't do it, how do you expect us to?

    You could create the same characters and just level them up and copy the builds exactly. But not a easy quick solution.
  • Toanis
    Toanis
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    Rather than an inability to copy a database entry, the reason is more likely an interpretation of EU privacy laws, that forbid a company's registered EU office to forward their client's personal data to a place outside of the EU's legislation without the client's explicit consent.

    So to better be safe than sorry, they do not provide server transfers, despite the facts that character data is not personal data, all our actual personal data available to the EU server was entered on the US-based website, and the players would not only have to give their consent to copy the chars but actually request and likely pay for the service.

  • idk
    idk
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    There is not an ability to copy characters to another server. You will have to start over, including CP.

    The only thing you will have on the other server is anything obtained for the game outside of the game. Mounts from ordering chapters you will have. Items you purchased in the crown store will not be on the other server.
  • Ratzkifal
    Ratzkifal
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    Well, since you are doing it "by hand", start by getting log in rewards on EU until you feel like you have enough XP scrolls, then start grinding at a place like Skyreach Catacombs or the Motalion Necropolis. Unfortunately whatever you bought from the crown store doesn't transfer, so unless you have ESO+ you won't have access to the 150% XP boost from Clockwork City (or 100% if you choose the other option). Alcast has a guide for the Psijic skill line and I am sure someone figured out a fastest route for the mage's guild skill line too - you just need someone to taxi you around. The alliance points you get from daily log in rewards advance your alliance war skill line by the way, so if you are focusing on one character at a time, make sure to pick up the stuff on the right character. Lastly, you should probably do daily random dungeons and battlegrounds whenever possible as well as mount training and item research. For research specifically, focus on the 5 body items first and take shoulders and hats last to be able to craft 9trait gear asap (make sure not to miss divine/infused on your hat and shoulder though for transmute).
    Edited by Ratzkifal on March 23, 2019 12:02PM
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  • Danikat
    Danikat
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    As other people have said there is no way to transfer characters, or anything else. Stuff purchased outside the game is available on both servers (for example if you bought Morrowind Collectors Edition through the ESO site or a 3rd party you'll have access to Morrowind, the Warden class, the dwarven horse and dog and everything else on both servers) but anything bought in the crown store is server specific (so if you bought the Morrowind DLC you'd only have that on the server you were playing at the time).

    The nearest you can get to a transfer is to note down all your characters class, race, skills, gear etc. and then re-create them manually on the new server...assuming the names are available of course. Then you'd need to re-purchase any DLC and crown store items you've already bought.
    Toanis wrote: »
    Rather than an inability to copy a database entry, the reason is more likely an interpretation of EU privacy laws, that forbid a company's registered EU office to forward their client's personal data to a place outside of the EU's legislation without the client's explicit consent.

    So to better be safe than sorry, they do not provide server transfers, despite the facts that character data is not personal data, all our actual personal data available to the EU server was entered on the US-based website, and the players would not only have to give their consent to copy the chars but actually request and likely pay for the service.

    There's a few reasons I don't think that can be why they don't allow server transfers:

    1) ZOS themselves have said it's a technical restriction. This is why the only server transfer they've allowed was to the console servers (both EU and NA) when they were brand new - because then they were copying data to an empty database. This is also why servers have to take turns having their characters copied to the PTS - because they can't merge data from both.

    2) This restriction pre-dates the introduction of the EUs General Data Protection Regulations (which only came into force last year). This isn't something which used to be available and was removed, it has never been allowed and, according to ZOS, has never been possible.

    3) If that was the case surely they'd allow transfers from one NA server to another, and would not be allowed to copy the EU server data to the PTS, which they do regularly when it's in use.

    4) If they think character data in a game counts as personal data under GDPR they need a better legal team.

    5) It actually is permitted to store EU residents personal data outside the EU, the storage method just needs to comply with EU requirements for security. And as you said getting permission to transfer it is simply a matter of consent which would be very easy to obtain in this case - if the player has to manually activate the transfer by pushing a button or using an item or whatever then they're consenting to it happening. A pop-up confirmation to make sure you know what the button does would probably be a good idea, and that's what most games do (sometimes alongside choosing your new server, sometimes as a seperate step) but again it's fairly simple to set up.
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