I am quite sure you lease out your servers from third parties and have them maintain them but your service suffers greatly and it crushes a good gaming experience into the ground. I live in NA and while not on the east coast I am close enough. I almost never have ping rates below 120, Cyrodiil is a joke for most players, your entire infrastructure is garbage while you pump out reskinned ponies to sell in the crown store.
Like it or not THAT is legit criticism. I can't see me playing much longer in this, I returned after a 9 month leave hoping the game experience would improve, and 6 weeks later I am ready to leave again. Permanently. It's obvious you do NOT care about the player and ONLY your investors.