Re-install question

Sixsixsix161 · February 2019

Have continuing crashing since Monday's updates. Happens each time as soon as I click the Play button. Tried to do what other players did to fix it but nothing's working. No help from ZOS.

Instead of wasting more time, I've decided to re-install the game.

Question: Should I delete the game first, or just re-install it over the existing files on my computer.

Thanks.

6

Jayroo · March 2019

Whenever I resort to reinstalling to fix an issue, I make sure all traces of the application are gone so I can completely rule out reinstalling as a possible solution in case it does not work.

Cathexis · March 2019

Before you delete:

1. RUN AS ADMINISTRATOR - there is a known bug which causes the game to crash when not in administrator
2. Run the repair tool in the launcher
3. Make absolutely sure this is not an graphics driver or overclock issue

After you have a working version:

Backup your full game so next time you have to reinstall, you just have to run an extensive update, and not do a full download at 1mbps.

These things will save you so much pain.

Sixsixsix161 · March 2019

Thanks

Checked all my drivers, new video driver installed the day prior. So, not one of those. Was already running as Admin, and set that again after reinstall.

Anyway, uninstalled the game and then reinstalled - 81 GB thank you.

Verizon DSL 1 GB per hour = 81 hours to download.

Working fine now. Hopefully for a long time.

6

SirAndy · March 2019

Sixsixsix161 wrote: »

new video driver installed the day prior

Whenever you change (update) drivers, you should delete the cooked shader cache and let ESO rebuild it on startup.

I've had all sorts of problems in the past with corrupted or out of date shader caches and if i recall correctly, the repair function on the launcher does not rebuilt that cache.