The main problem with newer players is that they assume classes have a specific role (sorcerer magic dps, Templar tank etc) and have no idea a DK can be a fire mage and a nightblade can be a healer, that any class can fulfill any role. To solve this, a armor type preview should be added: when selecting a Templar then medium armor it should show examples of stamina dps skills (biting jabs, power of light), when selecting a sorcerer then heavy armor, show examples of tank skills (clannfear, dark deal). That would show newer player the diversity of the game and of the classes and roles.