Can't start the game ( error 3 )

Belyar · March 2019

I updated ESO today ( had to repair files first, not sure why, everything worked before last patch ), and after that I can't log it anymore. After typing my login info, the game crashes and I get an error message ( error message 3 ). Any tips how to fix this?

ZOS_Bill · March 2019

@Belyar

If you receive a Fatal Error 3 from the ESO Launcher, you should run another repair on your game files as the first step. You can proceed to the additional troubleshooting steps if the repair does not help.

Repair the ESO Launcher

Open The Elder Scrolls Online Launcher by right-clicking on the icon on the desktop and selecting Run as Administrator.
Wait for the launcher to open completely.
If multiple ESO clients are installed and available through the launcher, make sure you have the correct version highlighted by clicking on it once.
Open the Game Options dropdown menu and click on the option for Repair.
Allow the launcher to examine all the files for the game. This may take some time.
If any files are found to have problems, the launcher will re-download those files.

Delete the ESO Launcher Folder

PC: Go to the Launcher folder and delete it.

You can find this by default at C:\Program Files (x86)\Zenimax Online\Launcher.

Download new ESO Launcher

Once you have deleted the folder, download the ESO Launcher from your account management page here to reinstall it. You can do this by logging in to your account on our website and clicking the Download Game button on the page for your appropriate platform.

If you play on Steam, download a new copy of the game through Steam.

Belyar · March 2019

Thanks for your helped, this indeed solved the issue