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What makes the forums so toxic ? ( Constructive Criticism )

WeylandLabs
WeylandLabs
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Please input - some reasons why/how/when the forums out of the years in has become so toxic.

And better yet how as a community can we fix this ?

And is it fixable ?

I can tell you I have posted crazy insane stuff over the years, due to my dedication/envovlment in the game.

I have taken a break from this from time to time only to see it getting worse.

My opinion why it is why it is - maybe becuase of old and new players. Vets like myself that have put in over 8k+ hours understand that, there's nothing we haven't seen already, hence the ( numb ) feeling we have.

With that said, I also am a console player who understands we do not have all the tools to be successful. I also know you need to have an in, on the PTS to things to test and understand. Were the the next trend is going. But I don't rely on YouTube or Twitch to be told about my playstyle or how to play. But I see a whole lot of debates being made on the forums becuase of false information on YouTube or Twitch throwing no shade towards.

I am hopeful we can work as a community to educate and help each other with proven facts to give input in the forums.
  • MLGProPlayer
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    Less crazy decisions and more communication from ZOS would go a long way in alleviating much of the frustration players express.
  • Morgul667
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    Zos ignoring its player base and feedback on bugs and performance or qol has made players including me unhappy with zos management

    Outfit slots being character bound and zos surfing on the “it s not clear in the description” to make money is borderline if not plain scams

    Most of us have zero trust in zos

    Their latest message to say they will communicate more has been the last one from zos in a while, that is just how bad they are

    I believe zos being the game master should make a list of known bug being worked on with a rough timetable

    Also monthly communication to share their vision and coming changes

    yes some people will get angry at some changes but i believe explanations would go a long way
    Edited by Morgul667 on February 7, 2019 10:38AM
  • Turelus
    Turelus
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    It's a few things I think, both at fault of ZOS and the community.

    ZOS doesn't do a very good job with communication a lot of the time, often letting big issues (EU Servers right now) go without comment for weeks or forever, this frustrates the community and causes toxic posting towards ZOS.

    We as a community also have the issue that we mostly just complain on the forums. It's easier (and human nature) to focus on the negatives rather than the positives, as such we make a lot of threads in that theme.

    There is also the fact that some people are just rude and have no respect for others. There are plenty of post swearing, insulting, threatening etc. where the posted seems to not grasp basic standards of decency.

    The solutions to fix it IMO would be:-
    • ZOS to tighten up on some of the rules regarding toxic posting, I've stated many times how impressed with its forum rules on toxic posts (read here)
    • ZOS to sit down and figure out what's stopping them from engaging with the community and remove those blockers, maybe it's lack of time, marketing/PR blocks, unfriendly atmosphere on the forums. Whatever it is they need to clear them, and get better involvement with the wider community.
    • Community members need to grow up, stop acting like entitled edgy teenagers and show respect to ZOS and other community members.
    • Community members should actively help moderation by using the report post button when they see infractions, this helps clear away toxic garbage and keep a more positive focus.
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • Royaji
    Royaji
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    I think you haven't seen actual "toxic" (god, I hate this word) forums. We here are very nice and welcoming people.
  • Morgul667
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    The fact they ignore players feedback from pts and go live with major bugs (items disappearing from housing chest, french language disapearing from the game for a few days, stats going crazy high) is also a major issue and seems easy enough to correcf

    I think being more responsive as dev team and not only doing moderation job

    It sincerely disappoints me when i click a post just to see the zos reply is to ask people to stay civil but actually does not provide any reply/acknowledgement/timetable

    Forum moderation maybe but i think we should see more replies from devs not just the mods.... seeing mods censuring peoples post may create even more frustration.
  • ZonasArch
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    I can speak for myself here only, but I've never been one to be toxic in games or forums. Here, however, if I stay more than 30 minutes or so reading, the general negativity and the rudeness gets to me in a stressful way, and I am really short tempered, so I lash back in a stupid outcome of a downwards spiral of negative feedback loop.

    I'm trying my hardest to be nicer and more thick-skinned about this, after being called out and warned about it for both moderation and a certain forum dweller.

    I honestly believe that some hardcore players and circles are naturally toxic, not pointing fingers but we all know who they are, and they are like this in any game. Hardcore players are, sorry for generalizing, toxic and pretty damn loud. Since we have plenty of those in this here forum, and moderation seems lax to a degree, the hate and frustration spreads. Sometimes they are more than fair and justified, specially considering that official staff seems very silent about everything most of the time. Our beloved community managers can only do so much. And I'm sure they are pretty much overworked near these release cycles too, which doesn't help with communication and just feeds the loop further down.
  • LuxLunae
    LuxLunae
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    I've been playing MMOs for almost 2 decades...you haven't seen toxic...

    I mean look at how these forums changed...there were more options than Insightful, Agree and Awesome.

    All positive choices. There were some choices in the past that could have been taken negatively. Some people would word their text in order to get those certain choices.

    Still the eso forums are far from toxic. Just because people post their disagreements about something, does not mean it is toxic.

    Now once they start attacking someones intelligence instead of the changes, that's when it starts getting toxic.

  • Danikat
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    One thing I think we could do to help is to try and give more constructive answers to topics, and if you can't think of anything useful to say just don't reply.

    On several occasions I've seen a new or inexperienced player ask a "stupid" question or post a "stupid" suggestion and get more than a page of stupid answers - ranging from people spamming gifs to sarcastic or joke answers that don't actually help at all and by the time anyone tries to actually answer the topic has been derailed or the accurate replies are almost impossible to pick out of the spam. And It's very easy for that kind of topic to turn nasty, all it takes is one or two people taking the jokes too far.

    I realise we're all here to kill time, and it might be mildly amusing for the people posting, but I think it would make the forum a much nicer place if people could post without risk of being mocked for not already being fully up to date and knowledgeable about the game and for not conforming to current popular opinions.
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  • Rake
    Rake
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    Players that have little to no understanding making bombastic threads about some of changes
    Zos making non logical changes
    Not enough statements by zos on issues related to lag, poor state of some servers or services
    Players that do stuff only to grief others since being a lowlife on internet is cool
  • NoTimeToWait
    NoTimeToWait
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    Most people don't usually have a reason to post on a forum, if they don't want to post a problematic topic, like some issue in the game or an issue with the game.
    While minor issues are resolved, major issues persist.

    On the other hand, people don't usually answer such posts, if they don't have a solution or opinion. So, since 99% of people don't have a solution, it is well known that many of us have opinions. And, well, there is something toxic about multiple opinions clashing haphazardly in mildly regulated environment.
    Edited by NoTimeToWait on February 7, 2019 11:19AM
  • eklhaftb16_ESO
    eklhaftb16_ESO
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    Let's start by not using silly, biased buzzwords like "toxic". Those are anything but constructive. They are used as blanket terms to dismiss any criticism (legitimate or otherwise) from the audience - because apparently, we are now only supposed to shut up and keep paying. So let's leave those words to twitter, resetera, kotaku and other insane asylums, it will be for the better.

    Really though, I don't see the problem you're talking about. ESO players aren't any more rude, elitist or entitled than players in other games. I've seen plenty of game communities during last twenty years, and this is one of the nicer ones I've been to. Elder Scrolls is a very cultured and intelligent franchise, and it tends to attract solid people.
    Of course, such people are usually looking for a long-term "investment". Which means they are more loyal to the game, but also more likely to complain or argue. That is quite natural and it doesn't really need to be "solved".
  • Billdor
    Billdor
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    Please input - some reasons why/how/when the forums out of the years in has become so toxic.

    And better yet how as a community can we fix this ?

    And is it fixable ?

    I can tell you I have posted crazy insane stuff over the years, due to my dedication/envovlment in the game.

    I have taken a break from this from time to time only to see it getting worse.

    My opinion why it is why it is - maybe becuase of old and new players. Vets like myself that have put in over 8k+ hours understand that, there's nothing we haven't seen already, hence the ( numb ) feeling we have.

    With that said, I also am a console player who understands we do not have all the tools to be successful. I also know you need to have an in, on the PTS to things to test and understand. Were the the next trend is going. But I don't rely on YouTube or Twitch to be told about my playstyle or how to play. But I see a whole lot of debates being made on the forums becuase of false information on YouTube or Twitch throwing no shade towards.

    I am hopeful we can work as a community to educate and help each other with proven facts to give input in the forums.

    Forums are toxic because of the entitlement that exists now a days. You get people making pointless low effort posts/polls expecting everyone to agree with their "awesome" idea when in reality it sucks. All game forums are like it.
  • Elwendryll
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    People on the forums are here because.
    1) They want to get information.
    2) They want to express something.

    Most of the time, they want to express frustration or disagreement with something done by ZOS.

    So, you end up with anonymous people, with divergent opinions, and emotionally invested. What could go wrong?

    I won't blame ZoS because when I see how some players treat them, and how subjective and emotional their feedbacks are, I would be afraid to give any information. Just look at the number of threads for altmers. We won't have accurate comparison parses until next week.
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  • Protossyder
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    Is toxicity even a problem? Is anyone here really suffering from the "evil" community?
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  • MaxJrFTW
    MaxJrFTW
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    Self entitlement is the cause 90% of the time. Bad dev decisions is the other 10%.
    "I don't know you, and I don't care to know you."
    ―Ulrich Leland, 3E 433
  • SydneyGrey
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    The forums used to be worse than they are now. They're rainbows and sunshine compared to what they were a couple of years ago.
  • ZonasArch
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    Let's start by not using silly, biased buzzwords like "toxic". Those are anything but constructive. They are used as blanket terms to dismiss any criticism (legitimate or otherwise) from the audience - because apparently, we are now only supposed to shut up and keep paying. So let's leave those words to twitter, resetera, kotaku and other insane asylums, it will be for the better.

    Really though, I don't see the problem you're talking about. ESO players aren't any more rude, elitist or entitled than players in other games. I've seen plenty of game communities during last twenty years, and this is one of the nicer ones I've been to. Elder Scrolls is a very cultured and intelligent franchise, and it tends to attract solid people.
    Of course, such people are usually looking for a long-term "investment". Which means they are more loyal to the game, but also more likely to complain or argue. That is quite natural and it doesn't really need to be "solved".

    I would agree with you, but OP was asking about the forums, not ESO community in general. Our community is amazing! Best one around, by far! But there is something about the forums that makes this place here worse than others, judging by the general perception and poll results. Twitter stuff, reddit, in game, within all the lovely guilds... So much love and care and support!, But not here, not to the same degree. Far from being cancer inducing like other games, but it is clearly distant from how good the other ESO community places are. At least to my point of view.
  • AlboMalefica
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    For what I’ve seen it’s mainly people who cannot articulate their counter argument in a civilised way and it’s more important to score points against someone else rather than being an adult. People like to feel superior & will do what’s necessary to feel so.

    To improve? Learn to take criticism and/or better defend your points in an discussion. It’s a game we all love and there’s obviously going to be different opinions on how to make it better, listen to each other and explain your points clearly and minus the toxicity, will help the game more in the long run.

    Do note this isn’t what I feel about everyone, I’ve seen some amazing people articulate their points beautifully ❤️
  • Turelus
    Turelus
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    SydneyGrey wrote: »
    The forums used to be worse than they are now. They're rainbows and sunshine compared to what they were a couple of years ago.
    That's true actually. I find myself challenging people when they're making abusive posts far less often.
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • Zypheran
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    I think, like some others pointed out, its consists of fault from both the community and ZOS.
    On ZOS's behalf, its poor communication. I have tried many times to give them the benefit of the doubt as they acknowledge and pledge to improve communication but when I see masses of threads on things like the recent perform plunge on EU servers go utterly ignored only to get wrist slapped by a mod for thread bumping!... well tbh that's very frustrating! I consider myself a measured person and I do view this as a just a game at the end of the day, but the 'Deafening Silence of ZOS' can sometimes be so pronounced that I find even my patience being tested.
    On the communities side, I think a big issue is people's inability to show respect in an anonymous environment. Some people lack the maturity to see that when their complaints descend to just plain rudeness, it causes ZOS to just not respond. Also, some people feel they need a platform for recognition. So many times I see good threads on a topic with maybe 10 pages of relatively good dialogue only to be immediately followed by another thread with the exact same topic just that this person felt they needed their own platform for fear of not being heard. I think this effect of having multiple moaning threads on the same issue gives the sense of a larger scale of toxicity. Sometimes its difficult to see the 10 threads per day that contribute positive dialogue on the game because of the 100 threads from people all thinking that they have a unique and interesting take on why they believe ZOS has 'ruined the game' etc.
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  • UntrustedExistenz
    UntrustedExistenz
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    I think main issue with forum is that players want to influence too much on devs decisions. For example my main is sorc. Sorc gets nerfed, I will start making dozens of post for how dramatic situation is. People get affected, flame war started. Problem going strong with every post. Patch changed, sorc saved, nightblades got nerfed. And again, my main is nightblade, who just get nerfed, I will start making dozens post etc.

    I don't think that criticism is bad, just ppl use it to save their chars quo status.

    Another problems is humans nature. If someone made a decision to enter forum, he want to collect some info (like myself) or express his frustration. People who enter forum just to thank devs for their hard work is maybe 5 % of population.
    Is toxicity even a problem? Is anyone here really suffering from the "evil" community?

    Love this comment, really.
    +1 to that
    Need to clear our minds from that special snowflake syndrom.
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    Press "F" to pay respect to our fallen megalulserver.
  • TheDarkoil
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    I've never seen toxic on these forums, there are some elitists who are up themselves but apart from that it's very friendly. If you want to see toxic go over to the csgo forums, you'll want to delete your internet after an hour on there.
  • Turelus
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    TheDarkoil wrote: »
    I've never seen toxic on these forums, there are some elitists who are up themselves but apart from that it's very friendly. If you want to see toxic go over to the csgo forums, you'll want to delete your internet after an hour on there.
    I think there is a level of toxicity on the forums, and just because other forums have more doesn't go to make the toxicity here any less important to be dealt with.
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • srfrogg23
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    "You can make some people happy all the time or all people happy some of the time, but you can't make all people happy all the time."

    Are the forums really that "toxic" or is that just the way it sounds in your head when you read it?
  • Trancestor
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    I think you're mistaking toxic with calling out ZOS for their constant BS
  • Turelus
    Turelus
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    Trancestor wrote: »
    I think you're mistaking toxic with calling out ZOS for their constant BS
    There are ways to call companies out on their BS without being toxic. Personal attacks, demands for people to lose jobs, telling people they're morons etc. are toxic ways of doing so.
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • EölMPK
    EölMPK
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    Servers down... this is the toxicity gasoline >:)
    Eöl[MPK]
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    Come close your eyes, you can see them too...
    "


  • Zathras
    Zathras
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    Well, it isn't a matter of what the dev's do, as some people have suggested; it's a matter of regulating player reaction.

    Now, I'm not saying people shouldn't voice their opinions. Bring it on. However, certain people take it to the next level and dominate the forums with their vitriol. Let's call it an abnormal degree of inflammatory behavior, with a history of inciting and perpetuating negativity.

    It doesn't take long to figure out who those people are.

    So, I suggest more stringent moderation. It's all well and good to remove a post, or lock down a thread, but when the root of the problem still exists..toxic behavior will flash up again. Warnings, a brief suspension, and then a time out, with a ban as the final resort.

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  • ezio45
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    We are mostly old players on the forums I feel like. I also feel like zos is trying to change the direction of the game drastically. It's not a good combination when you take old dedicated players and start changing something they are very invested in.

    For example, I have played a magsorc the entire time I've played eso more or less. The changes with murkimire have made me feel that is no longer viable, whether that feeling is accurate or not is opinion. Not being able to play a game a have spent hundreds of days worth of gameplay on in the manner I have enjoyed all these yrs really suck and I'm really mad at zos for those changes. Now there screwing with racials and it's like well f I can't even play a highelf anymore, which is my favorite race.
  • Sanctuary_Reaper
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    Less crazy decisions and more communication from ZOS would go a long way in alleviating much of the frustration players express.

    This ^^^ when zos leaves things boiling rather than commenting, it creates frustration.


    For example were still waiting for this new communication plan to start happening that Gina mentioned a cpl of month ago, because just saying we need to be more interactive isn't enough.
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