Maintenance for the week of September 15:
• [COMPLETE] Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
PCEU just died?
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Davor✭✭✭✭✭
✭PC NA Master Race
How is PC NA a master race? My Xbox One X plays better than my lap top and better looking. So much for Master Race.
Ok, I took the bait, let's see who takes mine now.
Not my quote but I love this saying
"I would pay It for support. But since they choosed we are just numbers and not customers, i dont mind if game and zos goes to oblivion"1 -
KyraCROgnon✭✭✭And it has to happen the day i take an afternoon off...
Oh well, X Com 2 Long War not finished yet ... let's have revenge on some unsuspecting Aliens...0 -
AWinterWolf✭✭✭✭
I have no gratitude when it comes to a company that is more unreliable than the Southeastern Train Service.
@AWinterWolf, PC EU.
Main character: Healer, CP 1300+,
Completed:
vSS (Ice & Fire HM)
vMoL Trifecta
TTT
vKA HMs
vBRP
All Dungeon Trifectas.
Favourite quote:
History is a story written by the victors, who often paint themselves the best of lights.3 -
ZOS_GinaBrunoCommunity ManagerUPDATE: We need to reboot PC EU in order to address this issue. The server will be taken offline as soon as possible, probably 30 minutes or less. We anticipate the downtime being 1-2 hours. Apologies for the inconvenience, everyone. We want to get this resolved as quickly as possible.13 -
Tapio75✭✭✭✭✭
✭@Aurayna
Yea. Some explanation would be nice, but that cant be really given until things are really fixed.. At this point all they can say is that they are working on it.. Any assumptions on time or cause would just make people more on edge if things turn out differently.. Exept if things get fixed faster than was anticipated in which case, nobody says nothing. No thanks or anything.
I have been doing similar work for years i assume they are currently doing, and i just feel for them since whoever the customers are, they are always entitled to getting things fixed in a heartbeat and not willing to have downtime as much as really is needed.
After all its just a game and most of us are able to do something more productive in the meantime when server is not working. I know that if i just keep bashing my password to the pw field and try to login here, i will get frustrated and angry too so i just dont do it. Besides everyone trying to login will just result in unnecessary network load in the time when you cant login.. Keep a litle more time between retries like half of hour por so.>>PC-EU Mostly PVE. Played since BETA<<2 -
Atallanta✭✭✭✭MollyReed94 wrote: »ESO is down again.
Anyone else getting the, 'Failed to obtain server information'?
Yeah, I can’t login, same error0 -
SilverPaws✭✭✭✭✭I will never buy anything from this company again... Just too many problems not getting any attention. I lost trust in Zenimax and from now on won't continue to support them.6 -
Tapio75✭✭✭✭✭
✭Give them a litle break though.. They are allready hands full with work on trying to fix this whether you believe it or not. Fixing servers is not easy stuff.. Not remotely as easy as some of you who have made some easy dedicated servers or wizarded windows servers might think.
I'm OK with week-long maintenance if they make things work.
Me too
I wonder though, that have they tried to update video drivers yet...
>>PC-EU Mostly PVE. Played since BETA<<2 -
Jerdeh✭✭✭✭ZOS_GinaBruno wrote: »UPDATE: We need to reboot PC EU in order to address this issue. The server will be taken offline as soon as possible, probably 30 minutes or less. We anticipate the downtime being 1-2 hours. Apologies for the inconvenience, everyone. We want to get this resolved as quickly as possible.
Couple free crown crates or crowns would be in place here. As compensation. Care about your customers Been playing since betas 20148 -
tgrippa✭✭✭✭✭I am done with this, what a joke of a week. Thank you to whoever is responsible for the EU servers, if you are still in your job then you are the luckiest person in the world.PCEU
heh.
heh.8 -
Uryel✭✭✭✭✭
✭Having these performance issues so long tells me, that there is something hidden deep in the database or code that is not easy to find. If it is on database it is also connected to our stuff. Simple wipe wont do as we would just lose everything.
True enough. I wound't mind if they put the servers offline for a whole week, if that would solve the issue entirely. So long as they actually keep us informed and it actually works.6 -
immozz01✭✭✭@ZOS_GinaBruno since you only have to work 50% today because half of your player base is unavailable, can you spend that time and organise some sort of event for the soon to come housing anniversary?...1
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Apocyrrhose✭✭ZOS_GinaBruno wrote: »UPDATE: We need to reboot PC EU in order to address this issue. The server will be taken offline as soon as possible, probably 30 minutes or less. We anticipate the downtime being 1-2 hours. Apologies for the inconvenience, everyone. We want to get this resolved as quickly as possible.
0 -
Nando70✭✭✭
Again!? can I have some cookies while I wait?
I AM A GAMER
Not because I don't have a life
But because I chose to have many!0 -
Davor✭✭✭✭✭
✭
Care about your customers
Why would they? They haven't now, they know nobody is going to leave. So as long as people don't leave, they will still be on the servers playing to show other people the game is not dead and then they will keep buying if others don't.
So why bother? After all, if the people are still playing while complaining about lag, nobody is really going to quit and give up on what they worked for and time invested in the game. So Zenimax knows, nobody is quitting.
Not my quote but I love this saying
"I would pay It for support. But since they choosed we are just numbers and not customers, i dont mind if game and zos goes to oblivion"3 -
Blackbird_V✭✭✭✭✭
✭ZOS_GinaBruno wrote: »UPDATE: We need to reboot PC EU in order to address this issue. The server will be taken offline as soon as possible, probably 30 minutes or less. We anticipate the downtime being 1-2 hours. Apologies for the inconvenience, everyone. We want to get this resolved as quickly as possible.
Can you please discuss internally if there's the option of using another service provider for servers? I mean look at other games, with massive floods of people - there aren't issues as frequent as this.
I do appreciate the communication here though.Edited by Blackbird_V on January 30, 2019 1:15PMDifficulty scaling is desperately needed. 9 years. 6 paid expansions. 25 DLCs. 41 game changing updates including A Realm Reborn-tier overhaul of the game including a permanent CP160 gear cap and ridiculous power creep thereafter. I'm sick and tired of hearing about Cadwell Silver&Gold as a "you think you do but you don't"-tier deflection to any criticism regarding the lack of overland difficulty in the game.4 -
Sanctuary_Reaper✭✭✭✭✭ZOS_GinaBruno wrote: »UPDATE: We need to reboot PC EU in order to address this issue. The server will be taken offline as soon as possible, probably 30 minutes or less. We anticipate the downtime being 1-2 hours. Apologies for the inconvenience, everyone. We want to get this resolved as quickly as possible.
Couple free crown crates or crowns would be in place here. As compensation. Care about your customers
Trouble is they dont give a damn, so dont hold your breath for anything.
While yank servers are running like a dream.0 -
AWinterWolf✭✭✭✭Said it before and I'll say it again. Fix issues or lose a lot of angry customers. Most of us are sick of being told nothing about what's going on, we're not getting our money's worth, we're not being informed, we're getting fobbed off with excuses and told we have to spend another couple of hours waiting to play a game we paid for.
@AWinterWolf, PC EU.
Main character: Healer, CP 1300+,
Completed:
vSS (Ice & Fire HM)
vMoL Trifecta
TTT
vKA HMs
vBRP
All Dungeon Trifectas.
Favourite quote:
History is a story written by the victors, who often paint themselves the best of lights.1 -
Sir_ZoreXSoul Shrivenhmmm time to change to a new server?? get a backup server?? something….
im pretty sure i still have an old 586pc somewhere, i'll donate it to the cause!!
3 -
Nando70✭✭✭
Care about your customers
Why would they? They haven't now, they know nobody is going to leave. So as long as people don't leave, they will still be on the servers playing to show other people the game is not dead and then they will keep buying if others don't.
So why bother? After all, if the people are still playing while complaining about lag, nobody is really going to quit and give up on what they worked for and time invested in the game. So Zenimax knows, nobody is quitting.
The difference is that in USA they can be sued, a right Europeans seldom if never think about, if people started to do as the Americans they would probably take care of things in way better manner.I AM A GAMER
Not because I don't have a life
But because I chose to have many!2 -
Junkriid✭✭✭For all of you asking for a compensation.. they don't owe us something but some more transparency about why Eu has always problems with launcher freezing/login errors/longer maintenances/fixes not working after long maintenance wouldn't be bad.In their tongue, he's dovahkiin.. DRAGONBORN!2 -
Aedrion✭✭✭✭✭ZOS_GinaBruno wrote: »UPDATE: We need to reboot PC EU in order to address this issue. The server will be taken offline as soon as possible, probably 30 minutes or less. We anticipate the downtime being 1-2 hours. Apologies for the inconvenience, everyone. We want to get this resolved as quickly as possible.
That's nice and dandy. We would like this to STOP HAPPENING PLEASE!
Get off your chair, go find the suits who call the shots, beat them with a keyboard across the head until they provide a budget for a server that isn't made of cardboard, spit and prayers.
10 -
Gralor✭✭✭✭✭ZOS_GinaBruno wrote: »UPDATE: We need to reboot PC EU in order to address this issue. The server will be taken offline as soon as possible, probably 30 minutes or less. We anticipate the downtime being 1-2 hours. Apologies for the inconvenience, everyone. We want to get this resolved as quickly as possible.
Classic ZOS. Not a month shall pass without server issues.7 -
Nando70✭✭✭ZOS_GinaBruno wrote: »UPDATE: We need to reboot PC EU in order to address this issue. The server will be taken offline as soon as possible, probably 30 minutes or less. We anticipate the downtime being 1-2 hours. Apologies for the inconvenience, everyone. We want to get this resolved as quickly as possible.
How old are yer server? I mean I have a 15-year-old computer and it doesn't take 30 minutes to reboot it.
Just sayingI AM A GAMER
Not because I don't have a life
But because I chose to have many!2 -
Druachan✭✭✭
Thanks for the update Gina. hopefully it goes ok.ZOS_GinaBruno wrote: »UPDATE: We need to reboot PC EU in order to address this issue. The server will be taken offline as soon as possible, probably 30 minutes or less. We anticipate the downtime being 1-2 hours. Apologies for the inconvenience, everyone. We want to get this resolved as quickly as possible.
Say please, before you AAAAAaaaarrrgghhh at me.1
lol
