Will ZOS ever address the infinite loading screen issue?

Megatto · January 2019

This game is slowly becoming unplayable for me and if this issue isn't fixed or even acknowledged by ZOS then I fear I might stop playing.
I never had this issue in the past but for some reason, the loading screens have become extremely bad lately and I know I'm not the only one who's sick and tired of it.

I think I speak for most of us when I demand that ZOS give at least some indication that they are acknowledging this issue and are doing something about it. It can't continure like this!

If you have to delay some content development in order to get this issue fixed, then by all means, delay it!
We need to get this fixed!

Tandor · January 2019

It has seemed very random to me over just the last couple of days. I can leave a house in 20 seconds when it used to take a lot longer, but I might have to relaunch the game to enter the house in the first place! This has happened two or three times in the last couple of days, which is more times than in the whole of the previous 5 years. PC EU.

Edziu · January 2019

yeah

infinite loading screens I remember was PvP feature

but since last midyear mayem event, when it just started, I got same loading screens while wanting to enter to just dung....
and when using lfg tool this is even often...with lfg tool there is chance I wont get this loading screen maybe once very 2nd or 3rd entering to any dung...

this is unplayable now even on pve as you said

I wanted to go farm 1 dung for gear on normal aso everything is just melting so I can have faster chance for items I need....but it is not...I must be lucky to not get stuck in loading screen and then to reset game as loading screen will lastast atleast 10+ min if it even is going to end without restarting game...

Megatto · January 2019

It has now been over an hour since I made this thread and I'm still in the same loading screen

1 HOUR, ZOS!

You better find a fix for this soon or you'll start losing players for real!
This is the most annoying thing when you just want to play the game

@ZOS_GinaBruno @ZOS_JessicaFolsom Please let the community know if this issue is even being looked in to

Everstorm · January 2019

Dragons and necromancers bring in money, bug fixes only cost money.

Megatto · January 2019

Everstorm wrote: »

Dragons and necromancers bring in money, bug fixes only cost money.

I guess that's the sad reality of it.

I'm already imagining a life without login into ESO every day, because if they won't do anything about this issue then I don't see a reason to keep playing.

Tandor · January 2019

Megatto wrote: »

It has now been over an hour since I made this thread and I'm still in the same loading screen

1 HOUR, ZOS!

You better find a fix for this soon or you'll start losing players for real!
This is the most annoying thing when you just want to play the game

@ZOS_GinaBruno @ZOS_JessicaFolsom Please let the community know if this issue is even being looked in to

I guess it can depend on the platform and where you are in the game/what you are doing, but if you don't complete the loading in a few minutes then you should consider rebooting the game and try again. There's no point sitting there for an hour.

Edziu · January 2019

well everyone guess what....

wanted to do test on dps dummy, tested once and I saw I need to change an thing but for this I needed to teleport to guild house to transmutate trait and what?

ofc infinite loading screen at which also my friend wait for me to jsut put debuff on skeleton and also what is going when I reset game? back in location where I was so again need to teleport this guild house with next change for this *** loading screen!!

and this all only becaus eI wanted to test an 1 *** set change for dps, instead of do this in maybe 5-10 min it is taking me over 30 mins and with this wasting time for my friend for aiting for me with this ***...

just good *** job

Edziu · January 2019

Tandor wrote: »

Megatto wrote: »

It has now been over an hour since I made this thread and I'm still in the same loading screen

1 HOUR, ZOS!

You better find a fix for this soon or you'll start losing players for real!
This is the most annoying thing when you just want to play the game

@ZOS_GinaBruno @ZOS_JessicaFolsom Please let the community know if this issue is even being looked in to

I guess it can depend on the platform and where you are in the game/what you are doing, but if you don't complete the loading in a few minutes then you should consider rebooting the game and try again. There's no point sitting there for an hour.

idk at which it depent

Im PC EU and as I experienced for few weeks now these loding screens,,,thre is not matter if I teleport to an zone full of players like craglorn, 4man dungeon or even my empty house

lardvader · January 2019

Yeah I'm getting sick of this - PC EU and this problem is getting worse.

They need to find a fix for this and the stuck in combat thing in Cyro.....

iiYuki · January 2019

They acknowledged it then shifted blame to addons, then to the quest log, then to specific hardware, then to something else and so on. Its something they TRIED fixing once a while ago, failed then decided they didn't care enough and suggested to quit and relog to fix the issue.

https://www.youtube.com/watch?v=DgRvfsp6TQI

Uryel · January 2019

Everstorm wrote: »

Dragons and necromancers bring in money, bug fixes only cost money.

Actually, bug fixes help alot in making people stay in the game. And people who stay in the game buy stuff, including dragons and necromancers. People who stopped playing don't.

For me, this is a typicall ESO session :

- Typing login and password
- Wait a minute or two to get to the character selection screen
- Boil some water for tea in the meantime
- Chose a character, and wait for "requesting character load"
- Pour water on tea leaves
- Character starts loading. Wait for loading screen.
- Character has loaded, meaning tea is ready
- Go to any place I want to enter, be it delve, dungeon, or just my house. Get a super long loading screen.
- Drink tea. Wait because it's too hot. Drink again.
- The area is loaded after 5 to 10 minutes, if I'm lucky. There is no more tea in the cup.

And I'm not even exagerating. That is really what happens.

I run the game on an AMD Ryzen 5 2066X with 16 GB of RAM, a GeForce GTX 1060, with OS on a SSD and the game on another SSD. And for my connection, I'm on optical fiber up to my router, 300 Mb/s and a ludicrously low ping. Can't blame the hardware here.

Tried deleting the shader cache, to no avail. Tried without any addon, to no avail.

Uryel · January 2019

Oh, and my wife just pointed something interesting : "even if it were the addon's fault, we use them because key features are missing from the game".

Just saying.

Everstorm · January 2019

Uryel wrote: »

Everstorm wrote: »

Dragons and necromancers bring in money, bug fixes only cost money.

Actually, bug fixes help alot in making people stay in the game. And people who stay in the game buy stuff, including dragons and necromancers. People who stopped playing don't.

That's what simple people like you and me think, the marketing guys know better. Just leech the customer for as much money as you can with shady micro transactions before they loose interest and go somewhere else. That's the way to make money!

Veuth · January 2019

Yeah, this is seriously getting on my nerves. Infinite loading screens are happening every day for me, there needs to be a feature where you can use the menu on a loading screen or simply cancel the loading and go back to where you were before.

Mixith · January 2019

I usually dont have infinite load screens unless im trying to go into my house but for some reason these past few days they have been popping up like crazy. Its getting rather tiring to have to frequently relaunch the game while questing because a loading screen decided to be like "Nah i dont feel like it today".

Waynerx8 · January 2019

Same DPS wait in group 40 minutes, declined six times, then it stuck in finder, on top of that infinite load screens, it's bad now, hard to farm a set after work if you don't have much time.

Edziu · January 2019

Uryel wrote: »

Oh, and my wife just pointed something interesting : "even if it were the addon's fault, we use them because key features are missing from the game".

Just saying.

yeah thats sad how many if not every mmo game is realy well done and dont need at all any addon to have great and nice gameplay while eso without addons....is poor, bald af and much in unplayable state even with basic things

they improved a bit with visible numbers on enemy healtbars, some outgoing and incoming damage on characters...but this is still not enough to have game in good state to be playable jak every other mmo

Tandor · January 2019

Is everyone here on PC EU? I play a bit on PC NA as well and haven't had the issue there at all, but then I don't play there anything like as much. This has only been a problem for me on PC EU for a couple of days, normally the load screens are very quick. I don't use any addons.

Megatto · January 2019

Tandor wrote: »

Megatto wrote: »

It has now been over an hour since I made this thread and I'm still in the same loading screen

1 HOUR, ZOS!

You better find a fix for this soon or you'll start losing players for real!
This is the most annoying thing when you just want to play the game

@ZOS_GinaBruno @ZOS_JessicaFolsom Please let the community know if this issue is even being looked in to

I guess it can depend on the platform and where you are in the game/what you are doing, but if you don't complete the loading in a few minutes then you should consider rebooting the game and try again. There's no point sitting there for an hour.

It was an experiment. I wanted to see how long it would take before it loaded. At least over an hour.

Everstorm · January 2019

PC EU here. Been farming ICP this weekend 1/4 to 1/3 of the times zoning in it takes forever. The rest of the times it's under a minute.

Megatto · January 2019

I'm PC EU too. This seems to be a problem mainly on the EU server. No wonder ZOS don't give two *** about it, it doesn't affect them on the NA server

redspecter23 · January 2019

I see it from time to time. Not as often as in the past. I did get one yesterday loading into a public dungeon. It's annoying as you just don't know if it's a long load screen or an infinite one. Do you kill the game and start over or give it one more minute. I think that's the worst part. If the game would just find a way to crash itself in that situation, it would be a good start. There needs to be a system in place that allows the game to know that it just isn't going to happen and if possible, put you back where you were to try again. Worst case scenario, crash the game. There must be a way to detect long load screens on their side and deal with it in some way other than having players wait until frustration sets in.

Amphithoe · January 2019

It's been pretty bad lately, from my experience it happens every other dungeon I try to load into.

FierceSam · January 2019

My experience atm is that long loading screens are coming back in a big way. I suspect that running an active PTS server takes significant processing power and connectivity away from the live game, meaning it takes longer to instantiate individual area and log ins. Especially during busy periods.

As always the issue is how much immediate scalability is built into the server environment/contract ZOS have. Long loading screens reduce player enjoyment signifcantly and should be one of those things that can easily be addressed by injections of money. The real issue is how much do ZOS care about addressing this given it really only rears its head for the 2-3 weeks each quarter that PTS is really busy.

The news that they are increasing programming staff (as opposed to content development staff) is a move in the right direction for this and many other issues.

menathradiel · January 2019

For the last hour I have been trying to enter Wayrest Castle and keep getting infinite load screen. It doesn't matter what I do.

I leave it on the load screen, get kicked for non-activity.
I restart game, get stuck in load screen and kicked for non-activity.
I restart the game through task manager, re-login, reload character, go back to where I was and then get stuck in load screen.
Now I've even tried abandoning and restarting the quest. Made no difference; still stuck on load screen trying to enter Wayrest Castle.

I just want to finish this quest, which I can't do because I can't get into the castle, because all I get is an endless load screen. This isn't the first time this has happened - it's happened several times just today in other places, though they did load on the second or third try. It is really starting to annoy me.

Edit: I am also on PC-EU

bzz86 · January 2019

Just been exposed to series of loading screens that I had to alt+f4 few times now..... For some reason and I guess its due to that fix that was introduced some time ago each time same dungeon. I guess the game thinks that I rage-quit and takes me to the same instance ?! ANNOYED!

Uryel · January 2019

Edziu wrote: »

they improved a bit with visible numbers on enemy healtbars, some outgoing and incoming damage on characters...but this is still not enough to have game in good state to be playable jak every other mmo

I was more thinking about advanced inventory management, proper search in guild stores, crafting several items at once, chat options and whatnot, but yeah, I get what you mean.

Also, as someone asked, I'm also on PC EU.

Olith · January 2019

iiYuki wrote: »

They acknowledged it then shifted blame to addons, then to the quest log, then to specific hardware, then to something else and so on. Its something they TRIED fixing once a while ago, failed then decided they didn't care enough and suggested to quit and relog to fix the issue.

I killed the process two times, tried to get past that *** door three times, infinite loading screen every time. Dear ZOS, this is obviously NOT a viable solution to the problem.

EDIT: Also on PC EU. I used Glasswire to find the IP address my client is communicating with and then WinMTR for the ping. Packet loss was 0% (2000 packets), the average ping 24ms, which is quite solid. In-game, my ping was about 75. I dare say it's not a connection issue.

dazee · January 2019

Was thinking about logging on, guess I wont lol.

Zatox · January 2019

ZOS Server