CleymenZero wrote: »

Who knows it may motivate the devs to try and fix the issue...

The devs won't even know about them, it's more likely that it will motivate the mods to lock or delete the threads and hopefully start issuing some significant bans to those indulging in mass necro'ing.

I agree that it's an ongoing issue.
Necro'd threads are one form of proof that it's the same issues over and over.
And over.

But here has to be a better way of showing that without torquing the people who like complaining about necros, and starting a new thread about the same old topics that never get fixed torques them off too.

I don't know what the answer is, but it seems to be socially unacceptable to show people that the old problems didn't stop being problems just because they're 3+ pages back or a year old.

Clearly - necro'g threads is subject to abuse, and abuse ought be curtailed, but the flip side is that too many problems are treated as if sweeping them into a corner and forgetting them is the right thing to do.

What makes sense is for those who suffer these problems (and not everyone does) to keep them uppermost in the developers' minds by keeping an active thread on the front page, and regularly PM'ing both the community staff and developers requesting an update on any investigations/fixes, as well as engaging in detailed discussions about the problems on the appropriate technical support forums. Engage with the community ambassadors and class reps, along with anyone else who has direct contact with the developers. Above all, stay constructive because no-one at ZOS will take the slightest notice of non-constructive dialogue.

What doesn't make sense is hacking off fellow players and moderators, all of whose support you rely on in one way or another, by mass necroing threads on the General Discussion board that are only going to get put out of the developers' sight, probably with forum-posting consequences for those responsible.

Tandor wrote: »

What makes sense is for those who suffer these problems (and not everyone does) to keep them uppermost in the developers' minds by keeping an active thread on the front page, and regularly PM'ing both the community staff and developers requesting an update on any investigations/fixes, as well as engaging in detailed discussions about the problems on the appropriate technical support forums. Engage with the community ambassadors and class reps, along with anyone else who has direct contact with the developers. Above all, stay constructive because no-one at ZOS will take the slightest notice of non-constructive dialogue.

What doesn't make sense is hacking off fellow players and moderators, all of whose support you rely on in one way or another, by mass necroing threads on the General Discussion board that are only going to get put out of the developers' sight, probably with forum-posting consequences for those responsible.

I agree with you, and it would work much better if everyone was up to date with the discussions, at least on a weekly basis.
But this isn't a place that expects posters to be conversant in existing info ( I don't know how it could be without adding multiple draconian levels for participation to the readers/posters).

ONE complication is that many of the people who come/post here do so infrequently, and don't read the previous 50 pages before speaking to an issue they're having 'right now'.

I have to admit that while I read this forum much more frequently than I post here - the forum software isn't particularly user friendly regarding the ability to see threads one has read before, and being able to quickly/easily flag threads for further reading.

Tandor wrote: »

Sanctuary_Reaper wrote: »

Tandor wrote: »

regularly PM'ing both the community staff and developers requesting an update on any investigations/fixes,

Ive messaged a few mods over things maybe 5 or 6 times, naming nothing imparticular, you want to know how many replies i recieved, it was 1, 1 reply of half a dozen messages.

The policy for staff on this forum is.

Under no circumstances should our staff communicate in anyway shape or form, apart from the canned copy & paste replies we provide you, with the community.

Well my point was really about keeping the issue in their mind, so whether they reply or not doesn't affect the fact that you're letting them know the issue is still very much alive. I've PM'd mods a few times in response to notifications from them about threads I've contributed to being modded but they weren't things I'd expect a reply to. Gina, on the other hand, replied instantly to an account problem I raised with her and resolved it on the spot. Miracles can happen!

I understand your point, above, but a fair point to raise is that many issues go unresolved for so long that when no reply is given to issues, or repeated messages - it's easy to assume that great numbers of reports and messages go unread.
Or completely ignored.

It's easy to see why people feel ignored when so many issues are never resolved, and there is no evidence they were ever even noticed by the people the reports were going to.

Tandor wrote: »

Sanctuary_Reaper wrote: »

Tandor wrote: »

regularly PM'ing both the community staff and developers requesting an update on any investigations/fixes,

Ive messaged a few mods over things maybe 5 or 6 times, naming nothing imparticular, you want to know how many replies i recieved, it was 1, 1 reply of half a dozen messages.

The policy for staff on this forum is.

Under no circumstances should our staff communicate in anyway shape or form, apart from the canned copy & paste replies we provide you, with the community.

Well my point was really about keeping the issue in their mind, so whether they reply or not doesn't affect the fact that you're letting them know the issue is still very much alive. I've PM'd mods a few times in response to notifications from them about threads I've contributed to being modded but they weren't things I'd expect a reply to. Gina, on the other hand, replied instantly to an account problem I raised with her and resolved it on the spot. Miracles can happen!

Fair enough, but of course mods aren't involved in anything beyond keeping the forum neat and tidy anyway, hence my suggesting players PM community staff (e.g. Gina and Jessica) and developers. You generalised it by referring to policy for "our staff" being not to communicate, and clearly that isn't the case with e.g. Gina and Jessica who do communicate a lot, although I do admit that the promise to produce a new approach to communication has gone precisely nowhere as yet! An update is sorely needed in that respect. Any thoughts on that from your perspective please, @Turelus ?

Turelus wrote: »

Tandor wrote: »

Tandor wrote: »

Sanctuary_Reaper wrote: »

Tandor wrote: »

regularly PM'ing both the community staff and developers requesting an update on any investigations/fixes,

Ive messaged a few mods over things maybe 5 or 6 times, naming nothing imparticular, you want to know how many replies i recieved, it was 1, 1 reply of half a dozen messages.

The policy for staff on this forum is.

Under no circumstances should our staff communicate in anyway shape or form, apart from the canned copy & paste replies we provide you, with the community.

Well my point was really about keeping the issue in their mind, so whether they reply or not doesn't affect the fact that you're letting them know the issue is still very much alive. I've PM'd mods a few times in response to notifications from them about threads I've contributed to being modded but they weren't things I'd expect a reply to. Gina, on the other hand, replied instantly to an account problem I raised with her and resolved it on the spot. Miracles can happen!

Fair enough, but of course mods aren't involved in anything beyond keeping the forum neat and tidy anyway, hence my suggesting players PM community staff (e.g. Gina and Jessica) and developers. You generalised it by referring to policy for "our staff" being not to communicate, and clearly that isn't the case with e.g. Gina and Jessica who do communicate a lot, although I do admit that the promise to produce a new approach to communication has gone precisely nowhere as yet! An update is sorely needed in that respect. Any thoughts on that from your perspective please, Turelus ?

Issue reporting the best way to do it is in game bug reports or posts in the bug sections, this is because those are seen directly by the teams who track and fix the bugs.

Having one thread where everyone can keep posting information (and bumping) generally is easier for the ZOS staff to read if they do want a review it.

You could try to PM staff on the forums but I don't know if that's effective, I know it has been when I've reported exploits but normally bugs and issues I use the normal means.

Thanks, but I had in mind more the question of an update on the supposed improvement in communications that @ZOS_GinaBruno referred to towards the end of last year - do you have any info on when that might be forthcoming? It's supposed to be something they're working on but it doesn't appear that anything has happened as yet.

People are angry because they're unable to play the game. For some people (me included), we're not talking about one or two endless loading screens, we're talking about 5+ in a row. The last hour I've spent 10 minutes playing, and 50 minutes sitting in loading screens, trying to enter quest delves and caves in Craglorn.

I'm 90% sure it has something to do with the increase of players, as it happens a lot more often during time periods where a lot of people are online.