White Gryphon Pet - Was this intended? (nothing to do with it coming to crown store)

perogwin_ESO · January 2019

No this has nothing to do with it coming to the crown store.

I received my White Gryphon on both account - but ONLY on the server I gifted from. I play both NA and EU PC Servers on both of my accounts, I assumed the pet would be a full account item like most of the Promo pets. I went to look for it today and noticed that I was only awarded it on 1 half of each account, so on one account I only got it on my EU characters on the other account my NA characters. If this is intended it was NOT explained in the explanation of the pet award. I remember them saying the 1000 crowns had to be gifted on the same server - meaning you couldn't do a 500 crown gift on NA and then a 500 crown gift on EU to equal the 1000 crowns, but it was NEVER stated that ONLY the character on the server the gifts were sent from would get it. If it had been I would have gladly spent 1000 crowns on gifts per account per server. I feel cheated since it was never stated that this WAS NOT a true ACCOUNT WIDE pet.

@ZOS_GinaBruno was it intended to only be the specific server or was it meant to be an account wide unlock? If it was only server specific why wasn't that explained in the info for it?

yodased · January 2019

Are crowns on both servers? Like if you buy 5k crowns do you get a total of 10k across both?

perogwin_ESO · January 2019

yodased wrote: »

Are crowns on both servers? Like if you buy 5k crowns do you get a total of 10k across both?

No, If I buy 5k crowns on my account they CAN be spent from either server, but they BOTH come out of the same 5k balance. So spending 1k of that on EU would drop the remaining balance to 4k regardless of server. That's why I assumed it would be account wide pet.

Hippie4927 · January 2019

perogwin_ESO wrote: »

yodased wrote: »

Are crowns on both servers? Like if you buy 5k crowns do you get a total of 10k across both?

No, If I buy 5k crowns on my account they CAN be spent from either server, but they BOTH come out of the same 5k balance. So spending 1k of that on EU would drop the remaining balance to 4k regardless of server. That's why I assumed it would be account wide pet.

If you buy a costume on one server, do you get the costume on both?

perogwin_ESO · January 2019

Hippie4927 wrote: »

If you buy a costume on one server, do you get the costume on both?

No those are server specific, but up to this point any free pet, crate or mount (Including the house , but that was a special case) they have given us directly has been granted on BOTH servers of a single account. Even if you had to log in so many days and do something each day you would receive it on both servers even if you only did it on one. This is the FIRST time anything was given away free where it seems to have been server specific.

To reiterate something I said earlier:

IF they had told us it would be this way I wouldn't be upset, but NO WHERE in the info on how the free pet was going to be earned was it EVER mentioned they would be per server specific pet ONLY. As I said if they had told us then I would have done the 1000 Crowns on each server for each account just to make sure all my characters had access to it. They probably could have made more money off crown sales if they had told us upfront.

idk · January 2019

If the action to get the item occurs in game you will only get it on servers the action occurred. If the action occurred outside of the game then you will get it on all servers related to that account.

So in this case receiving the pet would be the same as if you bought it. It will not be available on servers where you did not complete the in game action.

So yes, intended and consistent.

perogwin_ESO · January 2019

idk wrote: »

If the action to get the item occurs in game you will only get it on servers the action occurred. If the action occurred outside of the game then you will get it on all servers related to that account.

So in this case receiving the pet would be the same as if you bought it. It will not be available on servers where you did not complete the in game action.

So yes, intended and consistent.

Incorrect...

Several times they have done free crate give away where you had to log in each day and kill at least one enemy and each day you did it you would get a free crate at the end. These crates were received on BOTH server even if the "log in and Kill" was ONLY done on one of the servers.

Also, I cant remember which one now besides the Summerfall event (but there was at least 2 others) where you only had to accomplish the task or event on 1 server and you would receive the pet on BOTH servers.

So even if it was intended, it is certainly NOT Consistent.

Again if they had TOLD us it was going to be this way I wouldn't be upset, it was never explained.

idk · January 2019

perogwin_ESO wrote: »

idk wrote: »

If the action to get the item occurs in game you will only get it on servers the action occurred. If the action occurred outside of the game then you will get it on all servers related to that account.

So in this case receiving the pet would be the same as if you bought it. It will not be available on servers where you did not complete the in game action.

So yes, intended and consistent.

Incorrect...

Several times they have done free crate give away where you had to log in each day and kill at least one enemy and each day you did it you would get a free crate at the end. these crates were received on each server even if the "log in and Kill" was ONLY done on one of the servers.

Also, I cant remember which one now besides the Summerfall event (but there was at least 2 others) where you only had to accomplish the task or event on 1 server and you would receive the pet on BOTH servers.

So even if it was intended, it is CERTAINLY NOT Consistent

Funny that I have gotten a different number of crates on the two servers because of not logging into one enough times.

I do not recall a Summerfall event. I assume you mean the Summerset event where we got the house. Pretty sure it required logging into that server to get the house. It also counted getting the achievement on each server separately towards the group effort (that is if the group effort was not rigged for success regardless).

perogwin_ESO · January 2019

idk wrote: »

Funny that I have gotten a different number of crates on the two servers because of not logging into one enough times.

I do not recall a Summerfall event. I assume you mean the Summerset event where we got the house. Pretty sure it required logging into that server to get the house. It also counted getting the achievement on each server separately towards the group effort (that is if the group effort was not rigged for success regardless).

Sorry Summerfall was what one of the developers called it before it was offically announced on an ESO chat program (" Summerset Event happening in the beginning of Fall, hey we could call it Summerfall" was the quote I believe), the name amused me so I still called it that.

And yes you could do the pathfinder on both servers to add to the count, but at the time I did not have any characters (nor did I make one) on the EU server of my second account. I only recently created characters over there and was pleased to find out the house, horse, and pony had been granted to that servers version of the account as well.

As for the boxes, I always received the same amount on each server even if I only did the event on 1 , so maybe I was just lucky.

None of those things, however, really have anything to do with the point that the communication was poor on the explanation of how to get the White Gryphon, which is really my main point.

idk · January 2019

perogwin_ESO wrote: »

idk wrote: »

Funny that I have gotten a different number of crates on the two servers because of not logging into one enough times.

I do not recall a Summerfall event. I assume you mean the Summerset event where we got the house. Pretty sure it required logging into that server to get the house. It also counted getting the achievement on each server separately towards the group effort (that is if the group effort was not rigged for success regardless).

Sorry Summerfall was what one of the developers called it before it was offically announced on an ESO chat program (" Summerset Event happening in the beginning of Fall, Summerfall, I like that name" was the quote or something), the name amused me so I still called it that.

And yes you could do the pathfinder on both servers to add to the count, but at the time I did not have any characters (nor did I make one) on the EU server of my second account. I only recently created characters over there and was pleased to find out the house had been granted to that servers version of the account as well.

As for the boxes, I always received the same amount on each server even if I only did the event on 1 , so maybe I was just lucky.

None of those things, however, really have anything to do with the point that the communication was poor on the explanation of how to get the White Gryphon, which is the main point.

You have an inside connection or should we call your Rich? I do not get so lucky as I know for certain I have gotten a different number of crates.

However, this thread is more related to crown store items which is never shared across servers.

perogwin_ESO · January 2019

idk wrote: »

However, this thread is more related to crown store items which is never shared across servers.

Actually I may be mixing up my boxes, I always buy the collector additions of everything that comes with free crates, and copies of those crates show up on both servers of the same account, as well as free crates I have gotten for watchin a twitch broadcast (though the Boxes they use there are nothing great). It has been so long since they did a free box via login event that I might just be jumbling them together (it happens when you get old like me).

So lets skip that whole thing...

MY POINT - It should have been made clear in the information on HOW we get the Gryphon pet that it would be a per server only item and if we wanted it on both servers of an account we needed to do the gifting on both servers. Even if my memory fails me on the boxes, I know for a fact other free pets that have been given out have ended up being granted on BOTH servers, so unless they said different many (like myself) may have assumed this would be the same thing.

Linaleah · January 2019

crown store items are not typically shared across servers. however, promo items tend to be. like all those twitch gifts? both servers. buying expac before a certain point? both servers. and so on and so forth. so yeah, I too kinda assumed that I was going to get gryphon on both US and EU servers.

idk · January 2019

And buying the "chapters" is external. I assume that is what you mean by a collectors edition since iirc they came with at least one crate for Summerset.

The mounts and other items that come with those purchases do show up on both servers.

perogwin_ESO · January 2019

idk wrote: »

And buying the "chapters" is external. I assume that is what you mean by a collectors edition since iirc they came with at least one crate for Summerset.

The mounts and other items that come with those purchases do show up on both servers.

Morrowind as well had boxes in the original Chapter version ( and as I said Twitch boxes also counted this way),

@Linaleah found the term I was trying to remember, Promotional item. With the Gryphons we did not actually buy it for crowns, it was a promotion offered that if we spent crowns to gift other people we would receive the pet as a promotional item, that is why I assumed it would be on both servers since all other promotional freebees have been. It should have been stated clearly in the Information on the pet that it wasn't a promotional item and there for would be by server only. Again if I had known that I would have gladly spent the crowns for each server to make sure I got the pet, it was not and now I feel misled, annoyed, and let down by ZOS because of this.

Ertosi · January 2019

The original article was pretty specific that it was same-server only as the gifts:
Earn a Free Pet when you gift Crown Store items in December

The total value of all gifts must be at least 1000 Crowns or more on the same platform and region
Note: NOT 1000 Crowns per gift, but 1000 Crowns total. Two individual gifts that are valued at 500 Crowns each would count, as would three gifts each valued at 400 Crowns. However, if you sent a gift worth 500 Crowns on the PC NA server and another worth 500 Crowns on the Xbox One NA server, it would not count.

perogwin_ESO · January 2019

Ertosi wrote: »

The original article was pretty specific that it was same-server only as the gifts:
Earn a Free Pet when you gift Crown Store items in December

The total value of all gifts must be at least 1000 Crowns or more on the same platform and region
Note: NOT 1000 Crowns per gift, but 1000 Crowns total. Two individual gifts that are valued at 500 Crowns each would count, as would three gifts each valued at 400 Crowns. However, if you sent a gift worth 500 Crowns on the PC NA server and another worth 500 Crowns on the Xbox One NA server, it would not count.

I made reference to that, but it still doesn't say anywhere that if we want the pet on both servers for an account we need to gift 1000 crowns PER server. The fact the 1000 crown had to be on same server I assumed was just the system trigger for your account to be flagged to receive the promotion (which again would mean account wide, both servers - because that is the way promo items have been to this point).

It should have been better communicated what the specific requirements would be and that it was not a promotion as we had seen up to this point but a round about way to basically "Trick" people into "Buying" the pet with crowns.

Given how this worked out I am glad they are simply going to sell the pet in the crown store for a few days at the end of the month, but I will be furious if it costs more then 1000 crowns given the way this poorly communicated "promo that actually is not a promo" was explained in the article.

Ertosi · January 2019

perogwin_ESO wrote: »

Ertosi wrote: »

The original article was pretty specific that it was same-server only as the gifts:
Earn a Free Pet when you gift Crown Store items in December

The total value of all gifts must be at least 1000 Crowns or more on the same platform and region
Note: NOT 1000 Crowns per gift, but 1000 Crowns total. Two individual gifts that are valued at 500 Crowns each would count, as would three gifts each valued at 400 Crowns. However, if you sent a gift worth 500 Crowns on the PC NA server and another worth 500 Crowns on the Xbox One NA server, it would not count.

I made reference to that, but it still doesn't say anywhere that if we want the pet on both servers for an account we need to gift 1000 crowns PER server.

That's exactly what it says. It was even bolded in the original article, which I faithfully quoted. You only got it on one server because that was the server you gifted because, again, it needed to be the same platform and region. Platforms and regions ='s server.

Edit:

perogwin_ESO wrote: »

It should have been better communicated what the specific requirements would be and that it was not a promotion as we had seen up to this point but a round about way to basically "Trick" people into "Buying" the pet with crowns.

There was no trickery here; at least not with your issue. It's clear that it was simply a misunderstanding fully on your side.

The only trickery on ESO's side was later offering this pet later on the Crown Store, which never should have happened.

perogwin_ESO wrote: »

Given how this worked out I am glad they are simply going to sell the pet in the crown store for a few days at the end of the month, but I will be furious if it costs more then 1000 crowns given the way this poorly communicated "promo that actually is not a promo" was explained in the article.

This part actually makes me wonder if this is simply a troll thread, given that you're still not reading what the original article said clearly and most players are disgusted with it being offered on the Crown Store this month. That pet had better be quite a bit more than 1000 crowns; if not then ZOS is being blatantly inconsiderate of all of the people who participated properly in the event.

perogwin_ESO · January 2019

Ertosi wrote: »

snip

First off, maybe you are right but that is still not what I understood from what the article said and still think it could have been explained better to avoid confusion. Since there was at least one other person in this thread that thought the same thing I did, it means there are probably even more who did as well.

As for people being annoyed its coming to the crown store, using the same logic you put forth, no where in the article does it say it is an exclusive item. So them putting it in the store is no big deal, and will allow those of us who didn't get it on the server they wanted it on, or were not even playing the game at before xmas in some peoples cases, to still get it.

Now if it said it was an exclusive (like several items from various collector editions of the game and chapters actually are) and then they put it on the crown store in its original form (recolors and skins do not count since they are not exactly the same item), I could understand the outrage easily.

O_LYKOS · January 2019

So you're referring to items being both on EU and NA server right?

These are both completely separate. Never have they been linked since i started playing. You buy crowns on your account and log in to NA, there's your crowns. They wont be on your EU account to. Same goes for any rewards, crown purchases, etc.

In this situation, gifting crowns on your NA account does not go towards receiving the pet on your EU server. Due to them being separate.

idk · January 2019

perogwin_ESO wrote: »

idk wrote: »

And buying the "chapters" is external. I assume that is what you mean by a collectors edition since iirc they came with at least one crate for Summerset.

The mounts and other items that come with those purchases do show up on both servers.

Morrowind as well had boxes in the original Chapter version ( and as I said Twitch boxes also counted this way),

Yes, but all of that is outside of the game which is why we receive it on both servers.

perogwin_ESO · January 2019

O_LYKOS wrote: »

So you're referring to items being both on EU and NA server right?

These are both completely separate. Never have they been linked since i started playing. You buy crowns on your account and log in to NA, there's your crowns. They wont be on your EU account to. Same goes for any rewards, crown purchases, etc.

In this situation, gifting crowns on your NA account does not go towards receiving the pet on your EU server. Due to them being separate.

Actually when I buy crowns they are both on my EU and NA accounts. Right now I have over 21k in crowns on the one account that I can pull from either on EU or NA, but if I buy something on EU for 2k crowns the balance showing on NA is also reduced by the 2k crowns.

Also lots of items are shared between the EU and NA accounts. I bought both the collectors editions of Morrowind and Summerset Chapters that came with exclusive mounts, pets, costumes, and various other trinkets and they are on BOTH servers for that account. The House, Pony, and Horse from the Co Op Summerset event was also awarded on both servers even if you only did path finder on one, heck on my second account those 3 things were awarded to the EU server for my account there and at the time it didn't even have a single character ever made on it.

Also several promotional items they have give to everyone in game are also account wide (meaning both servers get them), that is why I was so annoyed that the White Gryphon wasn't.

Linaleah · January 2019

O_LYKOS wrote: »

So you're referring to items being both on EU and NA server right?

These are both completely separate. Never have they been linked since i started playing. You buy crowns on your account and log in to NA, there's your crowns. They wont be on your EU account to. Same goes for any rewards, crown purchases, etc.

In this situation, gifting crowns on your NA account does not go towards receiving the pet on your EU server. Due to them being separate.

actualy that is at least partly false. crowns are shared across servers on the same account. when for instance, I get my subscription crowns - they show up on both servers. when I make a crown purchase on US, my EU amount changes also.

edited, darn it - didn't see post above when I was typing, but yes, basically. from my experience - promo items tend to be cross server.

max_only · January 2019

O_LYKOS wrote: »

So you're referring to items being both on EU and NA server right?

These are both completely separate. Never have they been linked since i started playing. You buy crowns on your account and log in to NA, there's your crowns. They wont be on your EU account to. Same goes for any rewards, crown purchases, etc.

In this situation, gifting crowns on your NA account does not go towards receiving the pet on your EU server. Due to them being separate.

No that’s not how crowns work. You buy crowns for your account and both servers on that platform share that log in.

On a different platform like Xbox one would need to create a new login account anyway so no, the crowns purchased with your pc account won’t be on the Xbox account.

Pc accounts, regardless of region, share crowns and any codes redeemed on the account (collectors editions, twitch crates, etc)

O_LYKOS · January 2019

To my knowledge, PS does not share the same features. I do not have access to everything on EU that my NA account does.

perogwin_ESO · January 2019

O_LYKOS wrote: »

To my knowledge, PS does not share the same features. I do not have access to everything on EU that my NA account does.

Well it isn't everything with PC , but it seems to be a lot more then the PS or Xbox players get. Like if I buy an outfit on NA with crowns in game, even though the crowns are shared, the outfit is only open on the NA server, if I want the same one on EU I would have to buy it again (which is ultimately what happened, it seems, with the White Gryphon pet). The sharing extends only to stuff bought for the game IRL, like the digital collectors editons, or stuff you get IRL for promotions like certain pets and Twitch Drops.

AlienatedGoat · January 2019

The only things that are shared across servers are things with keys attached.

If it appears in your billing history, it's shared.

In this case, the pet is given in-game, there is no key redeemed on your account.

Also, this leads me to believe that the gift was intended to be only on the server you actually made the gift from: "The total value of all gifts must be at least 1000 Crowns or more on the same platform and region"

https://www.elderscrollsonline.com/en-us/news/post/55273

perogwin_ESO · January 2019

AlienatedGoat wrote: »

SNIP

I am sure you are right, I just still wish it had been better explained. The use of the word Promotional is what must have confused me, since those items are usually account wide both servers. I will assume it is because they add them via an account code.

Like I said I would have had no problem doing the gifting on both servers of both accounts if it had just been made clearer, but it is water under the bridge and at least they are putting in in the crown store for 4 days so I will be able to get it for the 2 servers that didn't get it the original way.

idk · January 2019

AlienatedGoat wrote: »

The only things that are shared across servers are things with keys attached.

If it appears in your billing history, it's shared.

In this case, the pet is given in-game, there is no key redeemed on your account.

Also, this leads me to believe that the gift was intended to be only on the server you actually made the gift from: "The total value of all gifts must be at least 1000 Crowns or more on the same platform and region"

https://www.elderscrollsonline.com/en-us/news/post/55273

What I said but more eloquently.

I respect OPs thoughts and understand that not everyone realizes how this works but it has been known for awhile.

Maybe OP can submit a CS request. Even if the answer is a likely no, it is still a chance. Make your case clear and direct.

therift · January 2019

This is a classic example of the disconnect between what is explicitly written versus what the reader wishes were written.

Several of my guildies acquired the promotional pet on both servers by following the simple, explicit instructions. This entailed gifting a total of 2,000 Crowns.

Finviuswe · January 2019

No, man, I mean