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· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
Dear ZOS: Send me a survey like you used to
Suddwrath
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Back in the closed beta, we would receive email surveys for our feedback. Now all we have are the forums and in-game feedback tools, but none of those can objectively measure something like Player Satisfaction.
A large, randomized sample of players from each region and platform would be able to give ZOS a clearer picture into the attitude/requests of the ESO community. The Class Rep program was a start, but it has inherent flaws. The forums do not accurately reflect the attitude of the larger ESO population.
A survey would be able to objectively measure things such as:
Not only would a survey allow the community to give their objective feedback directly to ZOS, but it would also provide a sense that ZOS is genuinely interested in how the community feels about ESO. It has been done in the past, so it is possible. The entire population obviously doesn't need to be surveyed, but an adequately large random sample of a few thousand players would be sufficient to get an accurate representation of the general state of the ESO community.
A large, randomized sample of players from each region and platform would be able to give ZOS a clearer picture into the attitude/requests of the ESO community. The Class Rep program was a start, but it has inherent flaws. The forums do not accurately reflect the attitude of the larger ESO population.
A survey would be able to objectively measure things such as:
- How much someone enjoys the game
- How likely someone would be to recommend the game to one of their friends
- How likely they are to continue purchasing DLC
- What their biggest issues/complaints are with ESO
- Potential features they would like to see in the future
- A ranking of what means the most to them (PvP, PvE, housing, role-play, lore, etc)
Not only would a survey allow the community to give their objective feedback directly to ZOS, but it would also provide a sense that ZOS is genuinely interested in how the community feels about ESO. It has been done in the past, so it is possible. The entire population obviously doesn't need to be surveyed, but an adequately large random sample of a few thousand players would be sufficient to get an accurate representation of the general state of the ESO community.
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AlienatedGoat✭✭✭✭✭
✭✭✭✭✭For them to survey, they'd have to care enough to know the answers.
Agree that it would go a long way to rebuilding communication though.PC-NA Goat - Bleat Bleat Baaaa3 -
Moloch1514✭✭✭✭✭
✭I received a survey in 2018, but was saddened to discover that it was almost 100% geared towards the Crown Store and items to put in it. There was no section that addressed the actual game and issues with the game itself. ZOS Marketing is all about that cash shop!PC-NA0 -
Grimm13✭✭✭✭✭
✭This is a tool being overlooked. Not all will do them, but it is a greater % than those that would do a ticket, even more than the few that come to the forums and even more than those that actually post in the forums.
ZOS would also see what players like, the awesome feedback I think it used the least. Never heard someone say they filed one but have repeatedly heard players say loudly and far reaching when they do a trouble ticket.0