Revokus wrote: »

Lake wrote: »

midgetfromtheshire wrote: »

And from a few days ago...

Not sure where he thinks people are saying the game is dead tbh ? At least I haven’t really seen people say that since before console launch and before one tamriel..

Cyrodiil is sure dead compared to before but I don’t know why he would make a tweet like that in 2018 for the general game.

I am pretty sure there is a post like every month declaring the game dead.

Beardimus wrote: »

Revokus wrote: »

Lake wrote: »

midgetfromtheshire wrote: »

And from a few days ago...

Not sure where he thinks people are saying the game is dead tbh ? At least I haven’t really seen people say that since before console launch and before one tamriel..

Cyrodiil is sure dead compared to before but I don’t know why he would make a tweet like that in 2018 for the general game.

Really? People go on about it all the time on here with their glorious quitting threads etc

I see very few quit/game is dying threads tbh. At least in comparison to most mmo forums. Now performance issue and crown store rage threads...lots of those bad boys. Which is pretty telling imo.

Kuramas9tails wrote: »

SaltySudd wrote: »

Gina just commented on a visual bug thread for a Crown Store costume, so hopefully she comments on one of the many performance related threads or even this one.

@SaltySudd

I reported several bugs and none have been fixed. Patch after patch and nothing.

I remember I actually had to post on the forums that no one was responding to my report I sent in a month prior and someone from the forums tagged someone from ZOS and then they transferred me to someone else only for them to not help me at all.

ZOS only fixes what they want to fix and sadly, the only fixes they are doing are for the next DLC.

I reported a bug that was preventing me from buying crowns and crown crates and got a response and fix immediately. The money was out of my account before I could even open the email.

Honestly...who would want to deal with the perpetually outraged douchenozzles on this or any game forum?

People in any professional position are acting very intelligently to not engage, because they will get hammered with faux outrage by the machine of internet drama.

Beardimus wrote: »

Revokus wrote: »

Lake wrote: »

midgetfromtheshire wrote: »

And from a few days ago...

Not sure where he thinks people are saying the game is dead tbh ? At least I haven’t really seen people say that since before console launch and before one tamriel..

Cyrodiil is sure dead compared to before but I don’t know why he would make a tweet like that in 2018 for the general game.

Really? People go on about it all the time on here with their glorious quitting threads etc

I wouldn't know how many are actually posted with how quickly ZOS tends to lock and delete them. I can understand ZOS doing this but it makes me question if they are paying attention to the why and using that as feedback for the game itself.

I spent 30+ years in software development. Admittedly most of my customers were of higher technical skills than the general ESO population but customer communications were important as were the reasons they used our products or stopped using them and using a competitors. When bugs were reported they were tracked and responded to as to whether they were accepted, rejected, more information required or other reasons that let the customer know what happened with their problem. If or when they were fixed this was also noted in the patch notes. The same process was used for product improvement suggestions. In none did we commit to when a potential code change would be implemented just that we would look into it if there was a future release. The key was making sure the customer didn't believe their problem ended up in the circular file before anyone had evaluated it. There is no reason ZOS couldn't use a similar process so the customer at least has an acknowledgement that their problem was actually looked at and not just thrown into junk mailbox.

Another thing we used the customer reported problems and suggestions for was determining what to include in new releases. By having the aggregate numbers for each problem or suggestion we could go to our customer base during user group meetings and to our support folks to determine what items were highest priority so those could be worked into the product plan. While asking the EOS user base directly for specific input wouldn't be practical there is no reason the community managers, class reps and a cross section sample of players couldn't be queried to get a feel of what known items are the highest priority or have the broadest base of support for resolving. The decision of what ZOS intends to resolve could then be communicated when they have their new release dog and pony shows. Again this would show ZOS paid attention and took some steps to resolve the problems most affecting the player base.

Gamers are the most ungrateful people around .. no developer owes you anything, not even a hello ..

Shantu wrote: »

midgetfromtheshire wrote: »

Seems like pretty transparent communication with the community to me. What more do we need to know?

If I remember correctly, that clip is taken out of context. One would need to see the whole convo to understand what Rich meant. He was NOT saying that the poster didn't need to be playing the game.

Sandman929 wrote: »

A lot of gamers seem to forget that they are customers, and rather they act like they're pals with devs and even more so with forum staff, almost like they're doing us a favor by selling this service and we shouldn't expect a quality product or timely responses to issues. These people leap to the defense of bad practices when it comes to customer service.

There is a difference between helpful criticism and throwing a 3 year old tantrum ..

Do you know how hard it is to fix a game of this size? Fixing one thing can break 1000's of other things ..

May not be as easy as everybody expects, funny how everybody becomes an expert on the subject ..

yodased wrote: »

What i am confused by is the level of expectation from players. What other industry has its consumers pissed off about not being "listened" to?

Do people go to *** forums and demand their air jordans be more representative of personal beliefs?

Even allagorical industries in entertainment, are you writing to paramount because the movie producers arent answering your request for et 2: back on the bike.

They are a business. They have bosses who dictate what gets made and what gets tossed. Look at how many smart people with great ideas have moved on or been fired.

The continued expectation of behavior changing is silly. They will milk you for your cash and will keep the bare minimum systems updated, until people stop giving them money.

If you want to use outrage as entertainment, have fun i guess, but to expect anything else than status quo and them be upset when they dont change really is on you.

Want actual change? Hit em where it hurts, but you cant because the silent majority is paying them bills.

ZOS has it good, in one respect. In a lot of cases, customers do what you have suggested and just wander off. The business has to survey, or guess, what is wrong, and may or may not fix it right, or in time. Players are telling ZOS what is wrong on the forum. All ZOS has to do is decide which if these things are representative of the larger player base, and which ones are snowflakes that can be safely allowed to melt.

When the silent majority is still paying them, one has to wonder whether the issues presented by the vocal minority are the problem... or whether the problem is the vocal minority. From this perspective, it is often hard to tell.