Total disregard for the consumer.
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Edziu✭✭✭✭✭
✭Total disregard for the consumer.
Look, this is one more of those crying topics, well, I'll stop playing anyway, even after that outburst ...
What happened to me> I was always a compulsive buyer of bethesda / zenimax products and in the week of the scalecaller season I bought 105 boxes in order to come the wolf in red robes (radiant apex) right, squeeze all the boxes and I get a galvanic storm steed (I hated this mount for the simple fact that the engine of the game is extremely bizarre, where it seems that the two hind legs of the horse are stuck) until then, after that at the same moment I created a ticket in the support to arrange a change of mount many people do this and get the exchange) time goes by, time comes 3 days and I get an automated message from the support ctrl V ctrl C and my ticket goes to wait on the agent ... after almost 2 weeks goes by and finally I respond , and what is the answer? "we can not make this exchange", if it was just that, I would understand, but the reason was what most upset me, the reason was simply because "we're not in season scallecaller" anymore ... but ... I created the *** of the ticket in the season scalecaller, with 6 days to go! Did it cost you to respond earlier? I only had 3 lines of words in the message, dude, so many years buying products from this company I just expected a little honesty, you know? Why were not they sincere in the post? "We will not change your mount because we want your wallet at all costs, go there and buy + 100 boxes and encourage other donkeys just like you to make our billionaire company" serious man ... I'm feeling so much like this now, I like it a lot of this company, I only expected sincerity in the support, besides taking an eternity comes insult my intelligence implying that I do not know how it works the season of boxes, man I created the *** ticket before the season ends, I just wanted sincerity of you zenimax, I'm starting to ask for reimbursement of everything that is possible to be repaid, I have supported these bugs for a long time, now to be treated as trash by the company? no thanks, if one day to zenimax retract I come back, but for now this is it, I will take my friends together, many are also dissatisfied with the game now (mainly my friends of PVP)
I tried this before too with simple apex. they cannot do it because it is not allowed. and neither they cant add rng items into your account. also. what did you expect? they will handle you the item what you searching for? ofc they wont. do any other company do? no. ofc not. play with your money. rng drops what it drops. dont whine. you accepted the coc. you payed it. be happy its even dropped m8
The topic of the post is not about how hard it is to drop something you want, let alone RNG, the topic is the treatment in the support and the lack of sincerity of the company.
i again just say tthe same. did you really expected they will take pity on you and change it for the desired one? it is gambling. you accepted the rules. you must play the rules.
do you even tried to learn to read with understand? do you always post something after reading only half if not less of this post to reply?after almost 2 weeks goes by and finally I respond , and what is the answer? "we can not make this exchange", if it was just that, I would understand, but the reason was what most upset me, the reason was simply because "we're not in season scallecaller" anymore ... but ... I created the *** of the ticket in the season scalecaller, with 6 days to go! Did it cost you to respond earlier? I only had 3 lines of words in the message, dude, so many years buying products from this company I just expected a little honesty, you know?
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jircris11✭✭✭✭✭
✭stewhead2ub17_ESO wrote: »This post is silly. In b4 lock.
No, it's not silly. It's called venting. What is silly is posting nothing that applies to what the original poster or someone else says.
If you think this is bad I would like you to try to contact swtor support. You need to be A PAYING member just to reach them.IGN: Ki'rah
Khajiit/Vampire
DC/AD faction/NA server.
RPer0 -
thanoscopter✭✭✭Some players are trying to deck their house out with the most Radiant Apex mounts as a competition. I was in a guild where the leader had a dozen or so Radiant Apex mounts and kept inviting us to his house whenever he got a new one because he wanted opinions about which 10 to display.
Buying 105 crates expecting to get a specific Radiant Apex Wolf is not giving yourself very good chances due to the low % of crates that actually have that wolf in it. I'm not telling you to buy more crates, but I guarantee if someone calculated your chances of getting that wolf based on 105 crates it would probably be < 10% still. That means you had more than a 9 out of 10 chances of not getting what you wanted.Edited by thanoscopter on December 15, 2018 2:50AM1 -
Lumenn✭✭✭✭✭
✭Considering they admitted the whole 4k fiasco was due to a bug several years old it might have BEEN weeks before they opened your finale ticket, at which point, for that employee, it's too late(even if they WERE inclined to help, there might be some rule in their handbook and that employee follows every rule)0 -
Davor✭✭✭✭✭
✭Either way, it is commonly known that you are rolling the dice when buying the crown crates.
Not entirely true. Not when you have people on the forums here who say this is not gambling. You have just described gambling and people get up in arms to say it's not. So this could be a reason why anyone might think it works differently.
Not my quote but I love this saying
"I would pay It for support. But since they choosed we are just numbers and not customers, i dont mind if game and zos goes to oblivion"0 -
AlienatedGoat✭✭✭✭✭
✭✭✭✭✭@maxtherox Hey my dude. This sucks hugely.
The crown crates are largely a scam. If you go into it wanting an apex (especially a specific apex - or worse, radiant) you'll most likely come away disappointed.
https://www.crowncrates.com/ If you look here, you'll see that the drop rates on radiant are balls. The chances of getting any radiant at all were 0.15% - if you wanted the wolf specifically it was 0.04%. Basically a chance in hell.
My first advice would be to reply back to that ticket you made, and ask again for your mount to be swapped. Keep asking, keep replying until you get the customer service you require.
I've seen ZOS Support do many things they were "unable to do" before, when all it took was being a thorn in their side. Keep at it.
Second advice, don't buy crap crates expecting the top prizes. Save up gems for any apex you want, and if you don't get a radiant apex, let it go. They put them in there as a gambling hook, so don't take the bait.PC-NA Goat - Bleat Bleat Baaaa1 -
Lumenn✭✭✭✭✭
✭Either way, it is commonly known that you are rolling the dice when buying the crown crates.
Not entirely true. Not when you have people on the forums here who say this is not gambling. You have just described gambling and people get up in arms to say it's not. So this could be a reason why anyone might think it works differently.
It isn't gambling. Gambling actually has better odds. Never forget Zos decides the drop rate here, not random chance.0 -
idk✭✭✭✭✭
✭✭✭✭✭Either way, it is commonly known that you are rolling the dice when buying the crown crates.
Not entirely true. Not when you have people on the forums here who say this is not gambling. You have just described gambling and people get up in arms to say it's not. So this could be a reason why anyone might think it works differently.
Technically I did not define gambling since are not receiving money or property. We do not own anything in the game which includes anything purchased via the crown store.
More importantly, what I stated is 100% correct and you stated nothing to the contrary.0 -
Finviuswe✭✭✭✭I always bought Bethesda until they came out with fallout 76. Now I'm just ESO
lol
Even tho ESO was developed by a team of AMATEUR
I think it is a good game. No, great game. It is a great game.
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jircris11✭✭✭✭✭
✭I always bought Bethesda until they came out with fallout 76. Now I'm just ESO lol
Even tho ESO was developed by a team of AMATEUR
I think it is a good game. No, great game. It is a great game.
Actually the team then self are skilled it was just their first crack at a MMO lol. Making have is not as easy as most think, I'd love to see some of the people who get mad because of bugs and such try and make one.IGN: Ki'rah
Khajiit/Vampire
DC/AD faction/NA server.
RPer3 -
Finviuswe✭✭✭✭I always bought Bethesda until they came out with fallout 76. Now I'm just ESO lol
Even tho ESO was developed by a team of AMATEUR
I think it is a good game. No, great game. It is a great game.
Actually the team then self are skilled it was just their first crack at a MMO lol. Making have is not as easy as most think, I'd love to see some of the people who get mad because of bugs and such try and make one.
You're right s!
They were daring and they pulled it off well. What an attempt! Good one, ZOS! nice1 -
Shraar✭✭✭Now worldwide catastrophe, get this I died (they can't kill me) the robots ate me AND fed me to myself. Hard to believe! That's too much, no that girl stayed. China, call, STOP! FBI no, mark E-O this is government world-wide, know, is anything, to do, WITH METAL MILITIA. Seriously! A donkey's castle stole the British monarchy, back when my grandmother is the oldest person in English history! Now, they have stole, (guess what)1
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Radiance✭✭✭✭✭
✭You bought 105 ScaleCaller Crates!?! There's not even 105 prizes in those ******* Boxes...
I guess I was wrong, This game can be funded by one person...0 -
Rudyard✭✭✭Now worldwide catastrophe, get this I died (they can't kill me) the robots ate me AND fed me to myself. Hard to believe! That's too much, no that girl stayed. China, call, STOP! FBI no, mark E-O this is government world-wide, know, is anything, to do, WITH METAL MILITIA. Seriously! A donkey's castle stole the British monarchy, back when my grandmother is the oldest person in English history! Now, they have stole, (guess what)
Put...down....the Wabbajack...lolDeacon Grim2
