We want a straight answer: Are you going to compensate people for this event?

ShadowKyuubi · December 2018

This is primarily addressed to the ZoS developers, I am not offering any criticism or hurtful words. I simply want an answer. Are you going to compensate people for the dungeons they did not get to run, because they either couldn't log in or the queue could not find them a random dungeon to run?

I understand that not everybody had this problem, but a large amount of player did.

Cheers,
Shadow

sunbro38 · December 2018

no

Brittany_Joy · December 2018

Uh no. It's not hard to find 3 players. If others had the same problem then they too are more likely to join your group to get the dungeons done.

Khaleesi8688 · December 2018

Brittany_Joy wrote: »

Uh no. It's not hard to find 3 players. If others had the same problem then they too are more likely to join your group to get the dungeons done.

What? Not sure what finding 3 players has to do with having to press F every 15 seconds for an hour(s) and not getting a random to pop. That's if you get to log in today. You not been paying attention?

RinaldoGandolphi · December 2018

Why exactly do you feel you should be compensated? what exactly have you lost?

I could see, "maybe" if you were an ESO + subscriber you could contact support and get them to add one day to your current sub time. they would probably do that as long as you were nice and persistent. I have known a few people who have gotten extensions in the past, but only because they were nice and reasonable when asking the support people and not flapping off as keyboard warriors saying they were entitled to it.

As for the event, thats just something ZOS was nice enough to put into the game for folks to do. Its an optional bonus, you are not entitled to anything the event gives, nor is participation in such an event part of the service they have agreed to provide.

Simply put, ZOS has agreed to provide a game service with no guarantees on uptime to you in return for you purchasing the game. ESO + gives you access to a craft bag, DLC's and Dungeon packs. thats it (The TOS broken down very simply)

Both parties can sever this agreement at any time without penalty. You can stop playing the game and paying them, and they can perma ban you for any reason they so choose, they could wake up tomorrow morning and say "You know, we don't really like Shadow today, We are going to ban him" and there is nothing whatsoever you can do about it, because you don't own the game, nor do you own anything you buy from the crown store, you don't evne own your account, and your bound by the wall of text called the TOS which most people never read.

This is meant to be purely educational, nothing more. to be compensated, one would have to prove some kid of loss, and the only loss I could see is ESO + time, and the only remedy that would makse sense is extending the duration to make up for downtime, but even that is solely at their discretion, and they are not required to do so.

Not taking sides here, just saying this is how that agreement works.

eklhaftb16_ESO · December 2018

Well, it wouldn't hurt anybody to extend the event. People missed two days due to ZOS failure to fix a year-old bug.

But then again, I couldn't care less. Dungeons bore me to tears, and I already have more mounts and pets than I have characters. Plus, there will be more than enough tickets to earn from New Life event. Nothing of substance was lost.

ShadowKyuubi · December 2018

Rinaldo,

You are right, we are not entitled to anything with this event. I agree it is awesome that they put these kind of events together for people, and I truly appreciate it. But what about the people who wanted these rewards but couldn't get them because the game was not working, not that they did anything wrong, but because the game was legitimately not working for them. I personally don't think that it is fair to that person. Like I said, I am not trying to offer criticism or hurtful words, just want to know and put an end to the question I hear all the time to rest.

Cheers,
Shadow

Sylvermynx · December 2018

I actually think it would behoove ZOS to do some sort of compensation - at least a box to everyone (okay, not me - I don't DO stuff like this event, and I don't care about the silly damn box) who tried to log in, couldn't; got logged in, queued, got dropped - etc etc ad infinitum ad nauseam.

I am not participating in this event - I don't do group content. So I didn't miss much beyond a couple of hours - and I had RL stuff that needed doing anyway. But many people were counting on this event for various things, and they weren't able to do what they had planned because - um - whatever crap hit the fans.

So I do think some people are truly due compensation. I don't want or need it, but I do see the point.

Jaraal · December 2018

ShadowKyuubi wrote: »

I simply want an answer.

Strychnos · December 2018

I don’t think we deserve compensation in the form of crowns or anything like that. We’re already getting free stuff from our Mysterious boxes.

We SHOULD get the event extended though. Numerous problems with the group finder and how tickets are dropping are making the event hard/impossible for some players to participate in, and we should get additional days to reflect this.

RinaldoGandolphi · December 2018

ShadowKyuubi wrote: »

Rinaldo,

You are right, we are not entitled to anything with this event. I agree it is awesome that they put these kind of events together for people, and I truly appreciate it. But what about the people who wanted these rewards but couldn't get them because the game was not working, not they did anything wrong, but because the game was legitimately not working for them. I personally don't think that it is fair to that person. Like I said, I am not trying to offer criticism or hurtful words, just want to know and put the question I hear all the time to rest.

Cheers,
Shadow

I think you got a point Shadow.

I think if you and others asked ZOSy very nicely and expressed how happy it would make people to extend the event, I think ZOS probably would. Since your not asking for money or ESO + time, it wouldn't really cost them anything. Its probably worth a shot to ask as long as its approached right.

Gatviper · December 2018

It would be fair for ZoS to make the event go on 2-3 days longer. They've actually done that couple of years ago, fair treatment of players to make good on their own fault. Whether they do it this time, frankly I'm not so sure anymore.

Sylvermynx · December 2018

Yeah, a time extension is probably a much better idea.

ShadowKyuubi · December 2018

Gatviper,

That is one of the reasons I am making this post, I simply just want to know if they will do something to make it up to people.

Cheers,
Shadow

mxxo · December 2018

RinaldoGandolphi wrote: »

Why exactly do you feel you should be compensated? what exactly have you lost?

I could see, "maybe" if you were an ESO + subscriber you could contact support and get them to add one day to your current sub time. they would probably do that as long as you were nice and persistent. I have known a few people who have gotten extensions in the past, but only because they were nice and reasonable when asking the support people and not flapping off as keyboard warriors saying they were entitled to it.

As for the event, thats just something ZOS was nice enough to put into the game for folks to do. Its an optional bonus, you are not entitled to anything the event gives, nor is participation in such an event part of the service they have agreed to provide.

Simply put, ZOS has agreed to provide a game service with no guarantees on uptime to you in return for you purchasing the game. ESO + gives you access to a craft bag, DLC's and Dungeon packs. thats it (The TOS broken down very simply)

Both parties can sever this agreement at any time without penalty. You can stop playing the game and paying them, and they can perma ban you for any reason they so choose, they could wake up tomorrow morning and say "You know, we don't really like Shadow today, We are going to ban him" and there is nothing whatsoever you can do about it, because you don't own the game, nor do you own anything you buy from the crown store, you don't evne own your account, and your bound by the wall of text called the TOS which most people never read.

This is meant to be purely educational, nothing more. to be compensated, one would have to prove some kid of loss, and the only loss I could see is ESO + time, and the only remedy that would makse sense is extending the duration to make up for downtime, but even that is solely at their discretion, and they are not required to do so.

Not taking sides here, just saying this is how that agreement works.

If you should ever run a business where service has a part, you will fail hard ;p Ofc nobody needs to do anything but it would be nice gesture for the trouble some ppl had. And they wasted their free time for smth which was promised but wasnt delivered. Personally i dont need compensation, but some ppl who wasted their spare time with this should get it. I don´t see any problem to give ppl some event boxes for free.

pod88kk · December 2018

Probably.... Not

SHADOW2KK · December 2018

Probably get extended duration to the event which they do here and there, and then completely forget the lessons of past events then mess it up again for future events.

Business as usual

felinith66 · December 2018

What's the point of extending the event when the dungeon finder is still borked?

bellanca6561n · December 2018

It's hard to blame the developers for this one because the flaw here was in structuring the event and promoting it using the group finder which cannot handle the load.

In my experience, these sorts of decisions are made by people far removed from the dev team and usually without consulting the dev team.

The only compensation for this SNAFU is for the event to be over.

yodased · December 2018

bellanca6561n wrote: »

It's hard to blame the developers for this one because the flaw here was in structuring the event and promoting it using the group finder which cannot handle the load.

In my experience, these sorts of decisions are made by people far removed from the dev team and usually without consulting the dev team.

The only compensation for this SNAFU is for the event to be over.

They don't get a pass here. Regardless of what the suits say, the non gender specific people that build this system did not need another stress test to prove the system can't handle the load.

They were more than likely not surprised that this event caused the problem so that would lead to an assumption that it was either not worked on or a bandaid was applied and prayers were said before the event went live.

I doubt that the engineer of the subsystem had a push ready in the hours from launch to 4am saturday and it was the incremental patch that was going to be pushed monday, so its hard to shoehorn new functions into a push without a lot of code review and version control.

So, they had this problem last year, they were told that the event would be happening again this year, it was not a surprise and their fix either was so bad that they didn't include it or they wished on lolipops and rainbows that their ideas held water.

A 6 hour saturday maintenance says it was a tad leaky.

I'm the first guy in line to defend devs, its a crap job with crap hours and pretty simple people above you making decisions you have no part in and forcing you to perform magic on a regular basis, but this is not that.

Correct pattern of behavior is to identify a massive pain point and remove that pain point before rolling out the system for a massive stress test. They know this, they are not dumb, they did not do this and you are seeing the fallout.

What should they do? Should is a weird word I try not to use, but the morally ethical thing is probably to extend the event with apologies, explain why things happened and give information on how this will not happen again in the future.

Will we get that? hell no, but it would be nice though.

TheDarkShadow · December 2018

There is no need to keep pressing F for an hour. If you get that bug, leave queue and queue back. Usually work after a couple times for solo queue.

Group queue was more buggy but I haven't try group queue after the update.

Reverb · December 2018

Here's a straight answer: no.

Here's a longer answer, in the form of the thread from last November. When the dungeon finder had the exact same problems, and Zeni promised players would be compensated. They went radio silent on it until February, when they backpedaled and said it was too complicated to sent reward boxes to people, they decided to stop trying to make it up to us and focus on the next event instead.

https://forums.elderscrollsonline.com/en/discussion/383253/update-on-grouping-issues-mysterious-reward-boxes-maintenance-announcement/p1

Anyone who expects more from them at this point hasn't been paying attention.

Zhaedri · December 2018

Last event when this happened, the 'Ten Million Stories' event where we would get a similar box of goodies (still wish I got the chef and blacksmith costumes - bah), it was plagued with similar problems. Group finder acting up, connection issues, etc.

What they did was extend the event another week after they had done … something? … to make it more stable.

I'm hoping that's what they do again this year. It's actually the most 'compensation' I would ever ask for is just more time once the issues are resolved to enjoy the event.

JaZ2091 · December 2018

Don't worry guys, Crown Showcase up next week to help you all forget about this event and you can buy a glitter pony

!!!!!!!!! /s

Carl-lan · December 2018

I think they should compensate everyone by giving us a maelstrom bow.

I’ve been trying to get one sporadically for the past 2 years and decided that last night was my night.

But then they did maintenance at the last minute and I couldn’t log on so now it’s their fault.

Jaraal · December 2018

Same deal with the Devour skill point. They said "We will refund the skill point", but they ended up making people pull hundreds of thousands of gold out of the bank just to get the quest dialog to spend 30 minutes respeccing ALL their skill points.

I still haven't gotten that promised refund. That taught me to expect zero from these folks in the way of compensation, extension, reimbursement, whatever.

Zypheran · December 2018

RinaldoGandolphi wrote: »

Why exactly do you feel you should be compensated? what exactly have you lost?

I could see, "maybe" if you were an ESO + subscriber you could contact support and get them to add one day to your current sub time. they would probably do that as long as you were nice and persistent. I have known a few people who have gotten extensions in the past, but only because they were nice and reasonable when asking the support people and not flapping off as keyboard warriors saying they were entitled to it.

As for the event, thats just something ZOS was nice enough to put into the game for folks to do. Its an optional bonus, you are not entitled to anything the event gives, nor is participation in such an event part of the service they have agreed to provide.

Simply put, ZOS has agreed to provide a game service with no guarantees on uptime to you in return for you purchasing the game. ESO + gives you access to a craft bag, DLC's and Dungeon packs. thats it (The TOS broken down very simply)

Both parties can sever this agreement at any time without penalty. You can stop playing the game and paying them, and they can perma ban you for any reason they so choose, they could wake up tomorrow morning and say "You know, we don't really like Shadow today, We are going to ban him" and there is nothing whatsoever you can do about it, because you don't own the game, nor do you own anything you buy from the crown store, you don't evne own your account, and your bound by the wall of text called the TOS which most people never read.

This is meant to be purely educational, nothing more. to be compensated, one would have to prove some kid of loss, and the only loss I could see is ESO + time, and the only remedy that would makse sense is extending the duration to make up for downtime, but even that is solely at their discretion, and they are not required to do so.

Not taking sides here, just saying this is how that agreement works.

Oh I love these replies - legally ZOS owes you squat!! Yes, correct but also legally they could alter the game to a 2D Pacman. Although I too find an inherent grating effect in the word "compensate", I do agree with sentiment of the post. ZOS arranged an event based on a system tool that they knew was bugged from last year. They consistently encourage and capitalise on players completionist mentality so they should at least recognise that if you dangle unobtainable rewards in front of event maximisers, then you better be prepared to fullfill that need that you have created. Of course they aren't legally obliged to compensate people, and nobody here is going to take a legal case against them, that's not what's being said here. This is about customer sentiment and making amends for such a mess. And on this occasion I think they are completely accountable because it was so predictable that the group finder wouldn't handle the volume.
It's not like they are being asked to give over any actual money here. Nobody is reaching into their pockets if they offer some mystery boxes to those that came online because they were told they could receive the opportunity to get them, only to be denied.

Mondini · December 2018

RinaldoGandolphi wrote: »

Why exactly do you feel you should be compensated? what exactly have you lost?

I could see, "maybe" if you were an ESO + subscriber you could contact support and get them to add one day to your current sub time. they would probably do that as long as you were nice and persistent.

They would never do that

SantieClaws · December 2018

This one feels an extension is due consideration yes. Many of us only had the chance to participate in this event at the weekend. A large part of Saturday was taken by maintainence for those in EU Tamriel. So an extension to cover another weekend would be the most practical solution, given that last year it was obviously a problem to send potential rewards in the mail.

Yours with paws
Santie Claws

Mudcrabber · December 2018

I think finally fixing the years-old dungeon finder bugs would make most players happier than any other compensation they could realistically expect.

After that, how about relaxing the role requirements on the normal queues? If 1 dps can solo a dungeon alone, 3-4 dps will work too. Maybe just add a checkbox for whether they want to wait for the standard formation, or if they'll accept any formation. If a standard group can't be formed, but 4 players have checked the box, they would queue immediately regardless of role. The only way to accomplish this currently is to lie about your roles, which is extremely frowned upon and punishes honest players.

Karavis3 · December 2018

I would like to receive the first day login bonus as I couldn't log in due to server maintenance and the following issue that made it impossible to log in on eu pc steam. Because of this I can't get the last log in bonus. It's only alliance points but since I don't pvp, log in bonuses is my only way of getting them.