Stuck in character load screen

PantherRavenStorm · December 2018

Since your update this morning I'm unable to move past the character load screen.
I've tried running repair and I've tried removing and reinstalling the game. It worked fine until this update.

Captain_Az · December 2018

same problem. Hope they figure out how to fix this.

PantherRavenStorm · December 2018

It's only happening to my characters in vvardenfall and two out of my four are there so yeah total crap as normal with their updates.

ZOS_Bill · December 2018

Getting stuck on a loading screen is frequently caused by an add-on. Go ahead and uninstall your addons and try to log in again. To fully remove your add-ons, do the the following in this specific order:

Exit the game
Navigate to C:\Users\<username>\Documents\Elder Scrolls Online\live in windows explorer
Rename Addons to Addons.old
Rename SavedVariables to SavedVariables.old
Check in-game to see if the if the issues persist.

If the issue does not persist, then one of your add-ons is creating the issue. Try re-enabling your preferred add-ons one-by-one in order to determine which is causing the problem.

Changing game settings back to default can also help If the issue persists:

Open the game and go to the settings menu [Esc].
Go to each subsection, Social, Gameplay, etc. and reset all settings to defaults.
Once this is done, try starting the game again.

If after resetting to default and clearing your add-ons and the issue continues, turn off your PC completely, reboot your router and try again.