Stuck at loading screen when entering or leaving instances, Cannot connect to server.

Averisharyn · November 2018

Since Saturday Morning i am experiencing and issue where if i switch instances (Deshaan to Wrothgar for example) i get stuck at a loading screen.
I cannot load into most dungeons. The only fix right now is to restart my PC. When i kill the ESO task, i try to login it says i cannot connect to Sever.

desciviib14_ESO · November 2018

Are you connected to a vpn?

Averisharyn · November 2018

I am not on a VPN , Im currently using Comcast as my IP.

ZOS_Bill · November 2018

@Averisharyn

Are you experiencing loading issues on one character or multiple characters?

For the time being, running a repair through the launcher may help improve the loading times you are experiencing.

Averisharyn · November 2018

@ZOS_BillE

It happens with all characters, sometimes my character wont load. But the biggest issues is switching zones or entering and leaving instances (delves dungeons etc..)

I have tried to remove all Add ons, i have repaired and reinstalled the game.

I have to kill the program in task manager and in order to Login to the game again i have to literally restart my PC. This is do to a error stating the game wont let me login, check internet connection. When i inspect my internet, it is working fine.

I'm still running into the issue

ZOS_Bill · November 2018

@Averisharyn

Since removing add-ons and repairing have not helped, it could be something on your PC affecting the connection or the game itself. Check your anti-virus and firewall and make sure the proper exceptions are setup.

Create an Anti-virus or Firewall Exception for ESO

The application files that may require exceptions are:

Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
Steam.exe: C:\Program Files (x86)\Steam\steam.exe

Some antivirus programs require entire folders to be selected instead of a single file.When this is the case, the file paths below are what you should use. If required by the anti-virus program, include all subfolders since every file is critical to run the game.

C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
C:\Program Files (x86)\Steam\

Korax · November 2018

*kicking the can*