Hey everyone.
I've never been a big fan of Twitch, so I pretty much avoided it until this whole 'Twitch Drops' things showed up this month. I decided to give it a shot and received it one crate the first time I tried it. I've tried it again two more times, respected the proper timezone and watched and followed several streamers connected to ESO. Nothing has popped up ever since. I even tried to contact Support about it, but their response was vague and unconvincing. I tried to press it on and they brought stuff about October that didn't make sense since I wasn't even playing earlier in that month.
How do these work? Is it just a "chance" whenever someone tunes in? Is it a given? Is my account glitched? Am I doing something wrong?