Game not launching

TerrorMiizu · November 2018

Never had a problem with ESO till today. The launcher opens but when I click play nothing happens. Anyone know what I should do about that? I dont.

ZOS_Bill · November 2018

If the game will not launch after clicking Play in the launcher, or if the launcher gets stuck loading, there are a few troubleshooting steps below that may help.

Create an Anti-virus or Firewall Exception for ESO

Each antivirus program is different and we recommend that you view the antivirus developer's website for full instructions on how to add exceptions.

The application files that may require exceptions are:

Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
Steam.exe: C:\Program Files (x86)\Steam\steam.exe

Some antivirus programs require entire folders to be selected instead of a single file.When this is the case, the file paths below are what you should use. If required by the anti-virus program, include all subfolders since every file is critical to run the game.

C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
C:\Program Files (x86)\Steam\

Repair the ESO Launcher

Open The Elder Scrolls Online Launcher by right-clicking on the icon on the desktop and selecting Run as Administrator.
Wait for the launcher to open completely.
If multiple ESO clients are installed and available through the launcher, make sure you have the correct version highlighted by clicking on it once.
Open the Game Options dropdown menu and click on the option for Repair.
Allow the launcher to examine all the files for the game. This may take some time.
If any files are found to have problems, the launcher will re-download those files.

Delete the Program Data

Close the ESO Launcher.
Navigate to the patch installation folder,
By default, this folder will be located here: C:\Program Files (x86)\Zenimax Online\Launcher\ProgramData.
Locate and delete the ProgramData folder.
Restart the ESO Launcher.

Please let us know if these help resolve your launcher issue.

Tsute · November 2018

Maintenance. Wait. Go play some other game. Watch TV. But don't go outside. It's freaking cold!

sirrasraven · November 2018

in regards to the repairs options working..nope nope and nope

Notnuat · November 2018

Launcher will not load fully so I am unable to run the repair feature. Is there any other way to repair the launcher?

SpookyPickle · November 2018

My launcher keeps crashing and won't update. Repairs and running as administrator aren't working.
It's just kind of eating up ram and crashes after using ~1800MB. Not sure what's causing the memory leak but again, none of the standard troubleshooting options are working for me.

Cundu_Ertur · November 2018

https://forums.elderscrollsonline.com/en/discussion/comment/5592715/#Comment_5592715

Also there are other tips in that thread, it's a long one.

Churga_Hral · November 2018

Cundu_Ertur wrote: »

https://forums.elderscrollsonline.com/en/discussion/comment/5592715/#Comment_5592715

Also there are other tips in that thread, it's a long one.

Thanks very much! That did help.

I looked in the host.developer.log, got the URLs for the two depot update files, which I downloaded using Chrome:
depot_260to261.z01
depot_260to261.zip

And put those in the folder where there partial versions were located. Then I restarted the launcher.

The launcher stalled again, so I checked the end of host.developer.log and saw that the next file to get was:
game_player_304to305.z01

Using the URL from host.developer.log, I downloaded that third file using Chrome and put it in the folder where its partial version was located.

The next time I ran the launcher, it showed that the patch was complete, and the Play button was lit up, and I was able to start the game!