Maintenance for the week of March 16:
• PC/Mac: No maintenance – March 16
• ESO Store and Account System for maintenance – March 18, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
If you've not done so, please try the troubleshooting mentioned here. Please open a ticket with customer support if you've already exhausted the troubleshooting.