error code 12

ozibutla · April 2014

hi i downloaded and installed the game it says its complete 100% and play button is blue i click play and and it crashes and i get this report.

ProductName = eso
Version = eso.live.1.0.0.956792
branch = live
client.executablebits = 32
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2014-04-02T00:28:39.246Z
client.timestamp = 2014-04-02T00:28:39.306Z -frme 1-
computer.name = CMPUTER
computer.user = Luke
cpu.arch = 0
cpu.count = 8
cpu.level = 21
cpu.type = 586
exe.buildnum = 956792
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 12
fe.descrip = Client Fatal Error
gfx.description = 13.251.0.0
gfx.deviceid = 26522.660673634.0
gfx.driver = AMD Radeon HD 7900 Series
gfx.vendorid = 4098
mem.physical = 32669
os.osbits = 64
os.platform = windows
os.version = 6.2.9200.
ptime = 0
reportfield.ver = 3
version.major = 1
version.patch = 0
version.subpatch = 0

ZOS_RobertM · April 2014

Hey,

Please ensure that you are running the launcher as an administrator.
You can do this by right clicking the Launcher and selecting "Run as Administrator:

If this does not resolve the issue you may need to run a Repair on the client as it may clear up the issue.

isikael · April 2014

fact is that I am getting the same error! and I always run the launcher as admin...
now the question is if you don't get the repair on the launcher, where are you supposed to repair ???

joshisanonymous · April 2014

isikael wrote: »

fact is that I am getting the same error! and I always run the launcher as admin...
now the question is if you don't get the repair on the launcher, where are you supposed to repair ???

If you start to install again, shutdown the launcher, open it back up, go to the game options menu above the newsfeed, and hit cancel, you should then have a repair button under the game options menu.