Like title say's, i'm just wondering considering that using ingame help to "ask for help" doesn't give any indications.
Aside of a estimate of 1 minute for mail that's written, and after writing my issue twice i still have to receive either a confirmation email or a answer by email.
Which is fine and dandy to report bugs, but not when it's a bug that affects your character tremendously.
And for those wondering i'm affected by a bug that is slowing my movement speed by a estimate of 80-90%.... but i guess going into detail doesn't matter here ?