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ESO Plus not working, hopefully a mod will see this....

HJSmith24
HJSmith24
✭✭
Logged in last night and my ESO subscription wasn't active even though I haven't cancelled it and I have paid this month. I thought I logged a ticket last night but I think I accidentally logged it as feedback :(
I'm now at work and I have an Asylum Sanctorium raid tonight that i need it for, so I'm hoping a friendly moderator can see this and assist.
The reference number was: 181017-002217
Thank you
  • ZOS_Bill
    ZOS_Bill
    admin
    If you have been charged for ESO Plus and do not have access to your benefits, please contact Xbox Support, cancel or refund your current membership, and start a new membership.

    Before contacting Xbox Support, you may wish to try the troubleshooting steps below:

    Log out of the game entirely and wait a few minutes before logging back in. If that fails, please restart the game and your Xbox One.

    If restarting your console did not resolve the issue, please check on the server status for The Elder Scrolls Online and Xbox below:

    If the issue has persisted for an extended period of time, please contact Xbox Support to check on the status of your membership
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • HJSmith24
    HJSmith24
    ✭✭
    ZOS_BillE wrote: »
    If you have been charged for ESO Plus and do not have access to your benefits, please contact Xbox Support, cancel or refund your current membership, and start a new membership.

    Before contacting Xbox Support, you may wish to try the troubleshooting steps below:

    Log out of the game entirely and wait a few minutes before logging back in. If that fails, please restart the game and your Xbox One.

    If restarting your console did not resolve the issue, please check on the server status for The Elder Scrolls Online and Xbox below:

    If the issue has persisted for an extended period of time, please contact Xbox Support to check on the status of your membership

    Thank you for your response, I'll give it a go
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