Stuck on another load screen

aquiella · October 2018

I logged into my Xbox fine, but as I clicked 'Play' before the character screen it said 'syncing....' then I selected my character. Now I am stuck on the Summerset loading screen!
Is anyone else experiencing problems loading ESO? I already closed the game once.

ZOS_Bill · October 2018

There could be an issue with the locally cached data preventing the game from loading. Try deleting the local save data and see if that allows the game to get past the loading screen.

To delete save data on the Xbox One:

Go to Games.
Highlight The Elder Scrolls Online and press the [Menu] button of the controller.
Select Manage Game.
Highlight and select Save Data for the desired user.
Select Delete.
You'll be prompted to confirm deletion of this game save data:
Choose "Delete Everywhere" This will remove your saved data from this console, the cloud, and all other consoles you play on.

Appleblade · October 2018

I can’t even log in. Everything else works- store, video, etc- so not on my end.

aquiella · October 2018

ok. i had tried a different character and it worked fine. maybe when the house came out there were just so many people accessing the area?

Thank you!