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If you see a zone chat being extremely toxic/abusive, how do you deescalate the tensions in chat?

Armatesz
Armatesz
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As the title says, what are some ways you try to bright the zone chat or try to make it better.
Ärmätèsz
Xbox NA
Guildless (by choice)
  • Tandor
    Tandor
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    I chose to make it better when I first logged in at launch, and disabled it. I've never regretted it. I keep Zone English enabled and never have any issues with it (PC EU).

    I have heard in a number of games that one way of enjoying better public chat channels is to play on EU servers rather than NA ones.
  • Turelus
    Turelus
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    Generally try and start a new conversation and just get people talking over the morons. Once it becomes to hard for them to carry on their conversations or rants they get bored and go actually play the game.

    If I see people making jokes which go well beyond what's allowed I use that nice report feature.
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • Hippie4927
    Hippie4927
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    If I have zone chat on, which I usually don't, I just turn it off and continue to play. I don't get involved.
    PC/NA/EP ✌️
  • moonio
    moonio
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    I don't think its the job of players to police zone chat.
    There are some nasty random people who just camp in the chat spreading abuse, the best way to deal with it is to switch off chat or leave the game.
    Just a poor healer from Glenumbra..
  • pdblake
    pdblake
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    Can't say I've seen this on PC EU, but if I did I'd likely just ignore it.

    Saying that, I don't understand any of the German or Russian, they could be saying anything at all :D
    Edited by pdblake on October 4, 2018 12:05PM
  • Turelus
    Turelus
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    moonio wrote: »
    I don't think its the job of players to police zone chat.
    There are some nasty random people who just camp in the chat spreading abuse, the best way to deal with it is to switch off chat or leave the game.
    I disagree. The best way to stop people spreading abuse is to stop them doing it, either by them getting official warnings and realising their mistakes, or by being removed from the game.
    Whilst it's not our job to sit and police chats all day, if we do notice abuse it's better we report the people involved and let ZOS sort it out. People should be free to relax on the games they love without being confronted with toxic or abuse towards them or others.

    Also before people start the "free speech" argument, you waived that right when you agreed to the Terms of Service.
    You agree not to use any Service to:
    • Take any action or upload, post, transmit, promote, or distribute any illegal Content, including, but not limited to, any UGC or any Game Mods;
    • Take any action or upload, post, transmit, promote, or distribute any Content that infringes or violates any third party rights;
    • Engage in, take any action associated with, or participate in any type of child solicitation, grooming behavior, pedophilia, or predatory behavior in any form;
    • Harass, stalk, threaten, embarrass, spam or do anything else to another user of any Services that is unwanted, such as repeatedly sending unwanted messages or making personal attacks or statements about race, sexual orientation, religion, heritage, etc.;
    • Take any action or upload, post, transmit, distribute, or communicate Your or any person's real-world personal information;
    • Impersonate any person or entity, including, but not limited to, ZeniMax, ZeniMax's partners' or affiliates' employees, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
    • Take any action, organize, transmit any Content, effectuate or participate in any activity, group, or guild that is harmful, tortuous, abusive, hateful (including "hate speech"), racially, ethnically, religiously or otherwise offensive, obscene, threatening, bullying, vulgar, sexually explicit, defamatory, libelous, infringing, invasive of personal privacy or publicity rights, encourages conduct that would violate a law or is, in a reasonable person's view, objectionable and/or deemed to be in the sole discretion of ZeniMax inappropriate;
    • Promote, upload, transmit, encourage or take part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or Virtual Currency or virtual items. In an effort to continuously improve the Services, You and other players discovering exploits, cheats, cracks or other inconsistencies are required to report them to ZeniMax;
    • Take any action or upload, post, transmit, promote, or distribute any Content or software code that may contain a Trojan horse, virus, worm, spyware, time bombs, cancelbots, corrupted data, malware, malicious code, or other computer programs that may damage, interfere with, intercept, expropriate or disrupt the Services, including, but not limited to, any Game(s), personal information, or confidential or proprietary information;
    • Take any action that permits You to collect personally identifiable information, personal information, or aggregated and/or anonymized statistics of others;
    • Engage in disruptive behavior in chat areas, game areas, forums, or any other area or aspect of the Services. Examples of disruptive behavior include, but are not limited to, conduct which interferes with the normal flow of gameplay or dialogue within a Service, vulgar language, abusiveness, hitting the return key repeatedly or inputting large images so the screen goes by too fast to read, use of excessive shouting [i.e., all text in capitals] in an attempt to disturb other users, "spamming" or flooding [i.e., posting repetitive text], commercial postings, solicitations and advertisements, posting advertising or promotional messaging, chain letters, pyramid schemes, or other commercial activities;
    • Attempt to get a password, Account information, or other private information from anyone else. As a reminder, ZeniMax employees will never ask You to reveal Your password.
    Edited by Turelus on October 4, 2018 12:23PM
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • Ermiq
    Ermiq
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    I have all of the chat channels enabled, and I can't recall last time I've seen any toxic conversations there.
    Maybe I have a build-in toxic filter in my eyes, or maybe you guys who turn the chat off are too sensitive.

    Update: Oh, I remember one of these days when people can play ESO for free. There was a couple of Russian kids (probably adults with child brains) flooding in the chat and there were some English speakers who blamed every Russian player for using Cyrillic alphabet in the chat.
    I said Russian guys to stop it, and I said English speaking guys to calm down. Russians ignored me, English guys said they'll put in ignore list everyone who use Cyrillic. Both sides were morons, so I decided to ignore them all.
    Edited by Ermiq on October 4, 2018 12:35PM
    One of the two of us definitely has gone mad. It only remains to define whether this one is the whole world or just me.

    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    Sick&tired of being kicked off from your house when you complete a dungeon? ComingBackHome addon is what you need!
    Me is russian little bad in english :b
  • menathradiel
    menathradiel
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    It's not my job to police what people speak about in zone chat. If someone is particularly annoying I ignore them; if there's lots of people doing it I turn off chat. Trolls thrive on attention so the best way to get rid of them is to not pay them any, they soon get bored and move on.

    That said, I've only had to ignore one person for being obnoxious in chat. It's not that big of a problem on PC EU.

    PC NA on the other hand... yeah, their chat is messed up. :#
    Tank Girl
  • redspecter23
    redspecter23
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    If zone is truly toxic, nothing I say will make it any better. It would probably just get worse. I can ignore people if they annoy me too much and if I absolutely feel the need to, I can use the report function. Participating in the actual chat will get you nowhere.
  • Reistr_the_Unbroken
    Reistr_the_Unbroken
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    I think the problem is ignoring it, if it’s ignored than wouldn’t the problem get worse?

    I’m on Xbox NA but haven’t seen anything yet in the chats.
    Edited by Reistr_the_Unbroken on October 4, 2018 12:32PM
  • Skayaq
    Skayaq
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    Report and ignore the worst works just fine.
    Kazari-Dar, Khajiit Nightblade..........Jarkyr Storm-Blade, Nord Sorcerer .......... Dunric Amedain, Breton Templar

    Araniwen, Altmer Sorcerer..................Llirasa Andralu, Dunmer Templar...................Marzug gro-Borgaz, Orc Warden

    Calinchel, Bosmer Warden...................Jahrel-Xei, Argonian Nightblade....................Cienri Maraeud, Breton Sorcerer

    Inara Savicci, Imperial Templar...................Garoric Attilus, Imperial Dragonknight............ Maevina Tallian, Imperial Nightblade

    Ravanni-Ko, Khajiit Dragonknight..........Faevyn Ice-Heart, Nord Warden..........Nazran al-Taneth, Redguard Dragonknight
  • Maryal
    Maryal
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    I can only speak for pc/na-

    My experience reading zone chat differs based on pvp / pve zones. When in pve zone chat seems fairly neutral - people posing questions or asking for help with others responding in a helpful way. The overall tone is neutral to mildly humorous. While salty and 'potty mouthed' comments occur from time to time, it's relatively rare.

    However, zone chat in pvp is quite another story - it's more likely to be toxic, belittling, blaming, and rather un-motivational ... primarily if your faction is loosing objectives or is unsuccessful in attempts to retake objectives. Pvp zone chat also has a lot more immature/adolescent sexually themed comments and innuendos interjected during 'heated' exchanges.
    Edited by Maryal on October 4, 2018 1:10PM
  • Kuramas9tails
    Kuramas9tails
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    Depends on the topic. Once it goes to politics, I let it go between the ones arguing. Not involving myself in that drama.
      Your friendly neighborhood crazy cat lady of ESO
      New PSN name: SundariTheLast. Proud seller in RedEye Empire, PURPLE GANG and Backalley Trading.
      AD High Elf Mageblade DPS (General)(Former Empress) -- Stormproof/VMOL, VHOF, VDSA completion
      AD Khajiit Mageblade DPS -- Flawless Conquerer
      FOR THE QUEEN!
      PS4/NA
    • Turelus
      Turelus
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      Depends on the topic. Once it goes to politics, I let it go between the ones arguing. Not involving myself in that drama.
      Clearly House Dres is correct though. :trollface:
      @Turelus - EU PC Megaserver
      "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
    • Agenericname
      Agenericname
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      Turelus wrote: »
      moonio wrote: »
      I don't think its the job of players to police zone chat.
      There are some nasty random people who just camp in the chat spreading abuse, the best way to deal with it is to switch off chat or leave the game.
      I disagree. The best way to stop people spreading abuse is to stop them doing it, either by them getting official warnings and realising their mistakes, or by being removed from the game.
      Whilst it's not our job to sit and police chats all day, if we do notice abuse it's better we report the people involved and let ZOS sort it out. People should be free to relax on the games they love without being confronted with toxic or abuse towards them or others.

      Also before people start the "free speech" argument, you waived that right when you agreed to the Terms of Service.
      You agree not to use any Service to:
      • Take any action or upload, post, transmit, promote, or distribute any illegal Content, including, but not limited to, any UGC or any Game Mods;
      • Take any action or upload, post, transmit, promote, or distribute any Content that infringes or violates any third party rights;
      • Engage in, take any action associated with, or participate in any type of child solicitation, grooming behavior, pedophilia, or predatory behavior in any form;
      • Harass, stalk, threaten, embarrass, spam or do anything else to another user of any Services that is unwanted, such as repeatedly sending unwanted messages or making personal attacks or statements about race, sexual orientation, religion, heritage, etc.;
      • Take any action or upload, post, transmit, distribute, or communicate Your or any person's real-world personal information;
      • Impersonate any person or entity, including, but not limited to, ZeniMax, ZeniMax's partners' or affiliates' employees, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
      • Take any action, organize, transmit any Content, effectuate or participate in any activity, group, or guild that is harmful, tortuous, abusive, hateful (including "hate speech"), racially, ethnically, religiously or otherwise offensive, obscene, threatening, bullying, vulgar, sexually explicit, defamatory, libelous, infringing, invasive of personal privacy or publicity rights, encourages conduct that would violate a law or is, in a reasonable person's view, objectionable and/or deemed to be in the sole discretion of ZeniMax inappropriate;
      • Promote, upload, transmit, encourage or take part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or Virtual Currency or virtual items. In an effort to continuously improve the Services, You and other players discovering exploits, cheats, cracks or other inconsistencies are required to report them to ZeniMax;
      • Take any action or upload, post, transmit, promote, or distribute any Content or software code that may contain a Trojan horse, virus, worm, spyware, time bombs, cancelbots, corrupted data, malware, malicious code, or other computer programs that may damage, interfere with, intercept, expropriate or disrupt the Services, including, but not limited to, any Game(s), personal information, or confidential or proprietary information;
      • Take any action that permits You to collect personally identifiable information, personal information, or aggregated and/or anonymized statistics of others;
      • Engage in disruptive behavior in chat areas, game areas, forums, or any other area or aspect of the Services. Examples of disruptive behavior include, but are not limited to, conduct which interferes with the normal flow of gameplay or dialogue within a Service, vulgar language, abusiveness, hitting the return key repeatedly or inputting large images so the screen goes by too fast to read, use of excessive shouting [i.e., all text in capitals] in an attempt to disturb other users, "spamming" or flooding [i.e., posting repetitive text], commercial postings, solicitations and advertisements, posting advertising or promotional messaging, chain letters, pyramid schemes, or other commercial activities;
      • Attempt to get a password, Account information, or other private information from anyone else. As a reminder, ZeniMax employees will never ask You to reveal Your password.
      Some of the activities prohibited in the TOS are illegal, others, such as "otherwise offensive" are more ambiguous. It falls on ZOS to define what it is or is not acceptable according to their TOS, within the limits of the law of course. Unless something is blatantly obvious, they can police it themselves, that's assuming I even looked at it.

      "A reasonable person's view" is subjective. There was a poll or suggestion a while, I dont remember which, and at the end the author stated "if you say anything negative about it you're being toxic."
    • jaws343
      jaws343
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      I ignore it. I have better things to do than care what people say in a video game.
    • Skraticus
      Skraticus
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      Go play Overwatch for about 5 minutes and you'll quickly realize it's not that bad. I haven't seen anything "toxic" in /zone but that might be because I'm numb to it by this point. Or I'm in the wrong zones.

      Seen plenty of dumb chat but not toxic.

    • Turelus
      Turelus
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      Some of the activities prohibited in the TOS are illegal, others, such as "otherwise offensive" are more ambiguous. It falls on ZOS to define what it is or is not acceptable according to their TOS, within the limits of the law of course. Unless something is blatantly obvious, they can police it themselves, that's assuming I even looked at it.

      "A reasonable person's view" is subjective. There was a poll or suggestion a while, I dont remember which, and at the end the author stated "if you say anything negative about it you're being toxic."
      Most rational people know the difference between some basic smack and arguing and truly toxic behaviour.
      However as ZOS is the final arbiter and not us then we can always report what we believe is too much and they can deal with it as they see fit.
      They don't police the chat themselves (to my knowledge) so unless things are reported they likely don't know they're happening.

      I've seen some pretty low stuff happening in chat in the past and taken the time to report people because of it. Once we start hitting slurs and hate speech it's not hard to understand that should be reported.
      @Turelus - EU PC Megaserver
      "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
    • Imagawa
      Imagawa
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      Fart jokes.
      TANK - that's all I do.
    • RD065
      RD065
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      We have chat?
    • Wise_Will
      Wise_Will
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      I sit there and read it, i find it amusing to read whilst im doing my writs/ mob slaying. I also imagine a sassy black woman in the corner going *oh no you did Not just say that* etc etc. Makes my time more enjoyable
      XBOX EU/PC EU
    • RoyalPink06
      RoyalPink06
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      Report the worst of it and move on. People of low intelligence cannot be reasoned with. No sense wasting energy feeding trolls.
      NA PS4
    • rootimus
      rootimus
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      Maryal wrote: »
      I can only speak for pc/na-

      My experience reading zone chat differs based on pvp / pve zones.

      I find your comments interesting because I find it's the other way around (also PC/NA). I see all manner of vulgar "conversations" taking place in PvE land. Auridon is particularly noted among my guildmates for being among the worst of the worst (conversely, I've also seen people giving away free stuff there more than in all the other zones combined). Perhaps it's because I'm in Europe so likely playing at different times of the day to you.

      As for PvP, if anyone does say something "toxic" (a thoroughly over- and mis-used word on game fora these days), or something profound, for that matter, it's drowned out by the continual AD whining about purple ganging up on us, purple using bombers, purple zerging (as we all know, game mechanics don't permit AD to bomb or zerg. /s) There's so much whine (as opposed to abusive chat) in AD that I'm starting to think Cyrodiil is actually Wisconsin.

      Edit: quote fail.
      Edited by rootimus on October 4, 2018 1:18PM
      Even on the internet, clear communication is important; it can be the difference between "helping your Uncle Jack off a horse" and "helping your uncle jack off a horse"; the difference between "knowing your s***" and "knowing you're s***".
      Greybeards & Gals - Civilised, laid-back, mature gamers. Beards optional. |
    • Hoolielulu
      Hoolielulu
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      I've had zone chat on a handful of times in the past 1.5 years. I flipped it on last week for about 20 seconds. I was in Summerset and witnessed player A threaten player B with "If you don't move I'm going to report you" because player B was loitering on a wayshrine.

      Would YOU want to try and talk to that guy?
    • Gnozo
      Gnozo
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      I get myself some popcorn ready and when its getting boring i pour some salt in it to keep the conversaltions entertaining.
    • Ilithyania
      Ilithyania
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      been playing enough mmos to ignore Zone Chat to some degree. :#
      PC
    • Shantu
      Shantu
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      I used to report offensive chat. Nothing was ever acknowledged. Now, zone chat is permanently off.
    • Turelus
      Turelus
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      Shantu wrote: »
      I used to report offensive chat. Nothing was ever acknowledged. Now, zone chat is permanently off.
      Acknowledged in what way? Generally ZOS can't tell you the outcome of any reports in regards to another players account, so if you wanted acknowledgement of the outcome you wouldn't get it.
      @Turelus - EU PC Megaserver
      "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
    • Danksta
      Danksta
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      Fight fire with fire by being even more toxic/abusive. :trollface:
      BawKinTackWarDs PS4/NA

    • JobooAGS
      JobooAGS
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      Either popcorn it up or rp as a stormcloak
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