A Big Shout-out to ZOS Customer Service For Keeping Ignoring My Incident Report
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Turelus✭✭✭✭✭
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Did you check with your friend to see if you were both dealing with the same customer service rep and if not did you ask the one you were dealing with to confirm with the other rep?I am sure if i tell you details this will get deleted so i will try to censor it a bit.
Some time ago a friend told me he made a deal with support to get a specific mount from crownstore. I wanted this mount too and since it wasnt avaible in crownstore anymore i also wrote to support and asked them for the same deal.
It got denied but they told me it is possible to swap mounts from the same category if i have a mount wich is equal to the one i want. I didnt had one. So i was frustrated, my request got denied but at least some hope was there to swap it.
So 1-2 weeks ago i got a mount with the same value and wrote to them happily announcing that i got equal mount and want to swap them now. This got denied then. I answered them and asked why, cause they told me its possible and then it startet. Told them about my costumer loyalty and how much money i already spend and that they already told me it is possible and other players got same deal or even better deals nur answer was still no.
By this time my friend already got the 2nd mount from them without swapping.......................
ZOS has a very strange policy with regards to item exchanges, refunds etc. It's one of the areas they state they won't ever do, but there are plenty of examples of how they do (which is why I said before some cases depend on the rep you get).
I would say that for me personally (and I can't speak for the rep you dealt with) that someone trying to tell me how loyal and invested they are feel like they're trying to press and push me into doing what they want. That for me would get my back up a bit and make me less likely to do any special favours.
Additionally by eventually stating you will cancel subs etc. you probably burnt the last bridge of good will. Surely as someone who works in customer server you would understand that continued calm and rational requests are more likely to net desired results?@Turelus - EU PC Megaserver
"Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."0 -
Gnozo✭✭✭✭✭
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Did you check with your friend to see if you were both dealing with the same customer service rep and if not did you ask the one you were dealing with to confirm with the other rep?I am sure if i tell you details this will get deleted so i will try to censor it a bit.
Some time ago a friend told me he made a deal with support to get a specific mount from crownstore. I wanted this mount too and since it wasnt avaible in crownstore anymore i also wrote to support and asked them for the same deal.
It got denied but they told me it is possible to swap mounts from the same category if i have a mount wich is equal to the one i want. I didnt had one. So i was frustrated, my request got denied but at least some hope was there to swap it.
So 1-2 weeks ago i got a mount with the same value and wrote to them happily announcing that i got equal mount and want to swap them now. This got denied then. I answered them and asked why, cause they told me its possible and then it startet. Told them about my costumer loyalty and how much money i already spend and that they already told me it is possible and other players got same deal or even better deals nur answer was still no.
By this time my friend already got the 2nd mount from them without swapping.......................
ZOS has a very strange policy with regards to item exchanges, refunds etc. It's one of the areas they state they won't ever do, but there are plenty of examples of how they do (which is why I said before some cases depend on the rep you get).
I would say that for me personally (and I can't speak for the rep you dealt with) that someone trying to tell me how loyal and invested they are feel like they're trying to press and push me into doing what they want. That for me would get my back up a bit and make me less likely to do any special favours.
Additionally by eventually stating you will cancel subs etc. you probably burnt the last bridge of good will. Surely as someone who works in customer server you would understand that continued calm and rational requests are more likely to net desired results?
Frist request was by the same rep. 2nd was another, they didnt connected me with the one before.
I was calm, the first 3 mails. I asked politely cause i know they dont need to give me. No one forces them. Its their decision. After the 3rd mail i told them how much of a good customer i am. 5th was me being still polite and chill but inner me was really triggered. Then i told them to quit eso plus after they told me decision is final .1 -
Varana✭✭✭✭✭
✭✭✭Similar. When the buggy Lord Warden mask dropped from ICP, I asked Customer Support if they could fix it. I mean, I still have the damn thing in my inventory. (And no, I didn't use words like these in my mail.
) It's not like me claiming I deconstructed a Maelstrom staff.
They replied that they couldn't do anything because they're not the developer. And that I should just run the dungeon again after the fix, and closed the ticket.Edited by Varana on September 12, 2018 3:39PM0 -
Cuthceol✭✭✭ShowMeYourMoney wrote: »
I know it's not ideal but I do have a soultion for you. If you go cure werewolf then get bit again you will get skill point back.
have you actually tried this on a character that couldn't get skill point back through respect? I know cure refunds skill points but in this case the game thinks Devour doesn't cost a skill point or respect would return it, although I'm tempted to cure and then look for a bite at this point0 -
Hurtfan✭✭✭✭✭If I was CS, I would just give you the dang skill point. Even if you have all of them and you made an error when counting them up, who cares? But I don't think this is the case at all, I know, that you know you're missing a skill point.
It's not like you'd be OP if you have 1 extra skill point than everyone else anyway.
Very poor CS.For the Pact!Keyboard not found, press any key to continue0 -
qbit✭✭✭✭✭Look at how the forums are ran. I may be facing a ban or at least a warning for even writing this purely speculative post that isn’t being stated as disinformation.
Imagine the CS employees reading your tickets are terrified to act on them or say anything but an approved canned response or lose job.
What you describe is a culture problem caused by a leadership problem.0 -
geonsocal✭✭✭✭✭
✭✭✭✭✭that's pretty amazing to even notice that...ShowMeYourMoney wrote: »
i have 10 active characters - aged from a year to 3 years...three of them currently use the werewolf morph...
i couldn't even guess at the exact number of skill points any of my characters have...
PVP Campaigns Section: Playstation NA and EU (Gray Host) - This Must be the Place0 -
ZOS_JesCadminGreetings, we've removed a few bashing comments. Since this thread is not conducive to a constructive conversation, we've decided to close it. Please feel free to submit feedback in the feedback section if you have concerns with how a support ticket was handled. Thank you for your understanding.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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