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Having great diffuculty logging in XBox one NA

DreadKnight
DreadKnight
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Constant disconnects, internal error messages, and server timed out - anyone else having problems?

Have rest all internet connections, hard reset xbox, and deleted game data - still not working. Managed to login a couple of times just to be disconnected again.
  • Mr_Walker
    Mr_Walker
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    Yes. Loading screens often cause a disconnect. Seriously pathetic. Sort your *** out zos. It's not good enough.
  • FloppyTouch
    FloppyTouch
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    Same cant get pass the message
  • gamerguy757
    gamerguy757
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    I had this same problem. But I DRASTICALLY reduced the occurrences by buying s gaming router and hardwiring it to my Xbox
  • Shawnwizzle
    Shawnwizzle
    Soul Shriven
    For the past 2 days or takes me at least 5 tries to get past the "Login Failed" message. I've played this game for around a year and I've never had this problem until now.
  • Apache_Kid
    Apache_Kid
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    Ever since the maintenance it takes me 5 or 6 tries to connect to the server anytime i start the game up. Xbox NA
  • FreshlyB8ked
    FreshlyB8ked
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    Yep same here! This is an issue since the maintenance...but I doubt we'll see any acknowledgment or fix for it.
    There's new crates in the crownstore...there's obviously more important things to worry about (eye roll)
  • danger241
    danger241
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    From what I read, the login failed is caused by the server being full. Plus, you have to keep spamming to get in because ZOS doesn't have a queue system in place.

    My guess is that the server is full because of the Daily Rewards giving out 100K gold. The Bot Farmers are probably logging in to several fake accounts to get rich, thus stressing out the servers.
  • FreshlyB8ked
    FreshlyB8ked
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    danger241 wrote: »
    From what I read, the login failed is caused by the server being full. Plus, you have to keep spamming to get in because ZOS doesn't have a queue system in place.

    My guess is that the server is full because of the Daily Rewards giving out 100K gold. The Bot Farmers are probably logging in to several fake accounts to get rich, thus stressing out the servers.

    Maybe, but I wasn’t having this issue for the first week of September. Only after the maintenance.
  • Mr_Walker
    Mr_Walker
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    Been happening pretty hardcore for about a week now for me. Every time loading a new zone is filled with the fun of waiting to see if I get the boot.
  • Sleep724
    Sleep724
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    Same here as well.
  • Celeste411
    Celeste411
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    Same here xbox na ‘an unexpected error has occurred please contact blah blah blah’. No problems until the maintenance yesterday
  • Celeste411
    Celeste411
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    Should also say that I can get in after 3 or 4 attempts usually. Sometimes it now requires a restart of the xbox. And yes, I’ve rebooted everything, unplugged and plugged back in everything... even done the hokey pokey... please fix!
  • Apache_Kid
    Apache_Kid
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    danger241 wrote: »
    From what I read, the login failed is caused by the server being full. Plus, you have to keep spamming to get in because ZOS doesn't have a queue system in place.

    My guess is that the server is full because of the Daily Rewards giving out 100K gold. The Bot Farmers are probably logging in to several fake accounts to get rich, thus stressing out the servers.

    I can pretty much guarantee this isn't the issue....
  • Jayne_Doe
    Jayne_Doe
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    Getting the unexpected internal error message, too. Tried several times. Had no problems before tonight. I'm assuming their maintenance broke something. Did a full restart, too.
    Edited by Jayne_Doe on September 11, 2018 11:04PM
  • sevomd69
    sevomd69
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    10+ attempts to sign in...then finally get in and get kicked to home screen...lol...
  • brandonv516
    brandonv516
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    I'm getting this daily...

    Login failed. Unexpected error.
    Login failed. Unexpected error.
    Login failed. Unexpected error.
    etc.

    Eventually it goes through after many attempts.
  • ArchMikem
    ArchMikem
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    I just now had a fight with the Internal Error message. Decided to cycle the selected Server and then i was able to log in.
    CP2,100 Master Explorer - AvA One Star General - Console Peasant - Khajiiti Aficionado - The Clan
    Quest Objective: OMG Go Talk To That Kitty!
  • DreadKnight
    DreadKnight
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    I'm getting this daily...

    Login failed. Unexpected error.
    Login failed. Unexpected error.
    Login failed. Unexpected error.
    etc.

    Eventually it goes through after many attempts.

    Yep - had the same again this morning, on the 10th try I was able to login - definitely something to do with the Maintenance the other day, never had this much trouble in 3 and a half years of playing.
  • FloppyTouch
    FloppyTouch
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    I'm getting this daily...

    Login failed. Unexpected error.
    Login failed. Unexpected error.
    Login failed. Unexpected error.
    etc.

    Eventually it goes through after many attempts.

    Yep - had the same again this morning, on the 10th try I was able to login - definitely something to do with the Maintenance the other day, never had this much trouble in 3 and a half years of playing.

    Same I might get the login error once every few months but as soon as I retried I was in. After this update its fail fail fail fail over and over.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Just confirming we've seen this thread and are investigating the root cause.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Grayfax
    Grayfax
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    Just confirming we've seen this thread and are investigating the root cause.

    Great! We appreciate the help. I have also had a load to game successful that hung on the loading screen, to the point the whirling logo stopped. Had to do a hard reset to fix that. When the sound glitches and the system crashes is also fun, especially on a geyser. You expect to log in to a dead body... got lucky on that one yesterday.
  • FreshlyB8ked
    FreshlyB8ked
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    @ZOS_GinaBruno

    Just wanted to give you an update. Perhaps you guys were able to track down the issue.
    I didn't get any "internal error" message when trying to log in this evening. Thank you.
  • Sassparella501
    Sassparella501
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    Since this week's maintenance, I keep getting an internal server error when I first log in. Restarting Elderscrolls seems to fix it, but if I log out for a while I get it when I log in again. Very annoying.
  • Caff32
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    I can’t even get past the first screen on Xbox!!!! If I don’t log in today, I won’t be eligible for the 100K! Come on!!!
  • KennisMenace
    KennisMenace
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    Tired of playing a broken game, and this game is not worth trying to log in multiple times to try and play, crown store is more important then the actual game play, I only started in January and getting sick of the in game bugs I also know many players on the ps4 that have left the game for good and were day 1 players, they just got tired of the broken promises of fixing the game, which still has not happened.
  • DreadKnight
    DreadKnight
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    @ZOS_GinaBruno

    Just wanted to give you an update. Perhaps you guys were able to track down the issue.
    I didn't get any "internal error" message when trying to log in this evening. Thank you.

    I also didn't have any login issues yesterday - I mean I dc'd twice in a few hours of playing, but that unfortunately is regarded as 'normal'.
  • Mr_Walker
    Mr_Walker
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    Did some pve questing across zones last night, stable as (apart from a little lag), problem solved?
  • DreadKnight
    DreadKnight
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    No problems again today for me logging in - hopefully the (unscheduled) maintenance isn't going to fubar it again tonight :)

    @ZOS_GinaBruno
  • Celeste411
    Celeste411
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    Things seem to be a lot better :smiley: thank u for quick fix!
  • Mr_Walker
    Mr_Walker
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    After playing for a week now, rock solid, so here's something you zos guys don't get a lot on this forum... a big thank you.
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