Did they actually read my ticket?
ankeor
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I don't know if I am stupid or if they did not read my ticket at all. Because I don't know how to respond to the mail I have received.
https://ibb.co/jQZLcz
Edited by ankeor on September 1, 2018 2:31PM https://ibb.co/jQZLcz
Did they actually read my ticket? 60 votes
They read it.
11%
7 votes
They did not read it.
25%
15 votes
They are bots
63%
38 votes
0
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Runs✭✭✭✭✭
✭✭✭No, first response is always a bot. You need to reply to it to get a human.
Also, if I remember correctly this is a visual bug and if your score holds in the list even if not shown you still get your rewards. Someone else may be able to confirm this.Runs| Orc Nightblade • Chim-el Adabal| Dunmer Templar • M'air the Honest| Khajiit Templar
Oddity| Altmer Sorceror • Drizlo| Orc DragonKnight • Lady Ra Gada| Redguard Sorceror
Taste-of-Hist-Sap| Argonian Nightblade • War'den Peace| Khajiit Warden • Little Warden Annie Altmer Warden
Ports with Blood| Breton Templar • Dirty-Old-Man| Dunmer DragonKnight • Eyes-of-the-Sun| Argonian DragonKnight
Bleak Mystique| Nord Warden • Polychronopolous| Imperial Sorceror • Bullcrit| Khajiit Nightblade
PC NA CP 1250+ and still a noob
At Writs End - A place to complete master writs2 -
ankeor✭✭✭✭✭They are botsThank you for the reply. I would be glad if anyone else confirm or dismiss what you said.2
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Elsonso✭✭✭✭✭
✭✭✭✭✭First response is a bot, as has been said. Bot did a fair job with your ticket, though.XBox EU/NA:@ElsonsoJannus
PC NA/EU: @Elsonso
PSN NA/EU: @ElsonsoJannus
Total in-game hours: 11321
X/Twitter: ElsonsoJannus0 -
Royaji✭✭✭✭✭
✭✭✭✭✭Pretty much what others said. Leaderboards are indeed pretty buggy and often you won't see yourself on them. Just take quick look at trials leaderboards and you will notice a bunch of 9-10 man teams which were actually full raids but some players are not shown. Regardless of this bug if you are eligible for a reward you will receive it.1 -
Chaos2088✭✭✭✭✭
✭✭They are botsYeah think they are dude.Edited by Chaos2088 on September 2, 2018 12:30AM@Chaos2088 PC EU Server | AD-PvP0 -
Amadis001✭✭✭✭They are botsA poll is a terrible way to establish a fact. It’s a great way to get a sense of opinions. The fact of whether they read your email or not cannot be determined by a poll.// Amadis of Gaul -- DK Nord (Lvl 50 CP 1000)0
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Sylvermynx✭✭✭✭✭
✭✭✭✭✭They read it.I've had four or five tickets. The first reply is always "like a bot". But after that, I've always had real people, and they've been EXTREMELY helpful in assisting me to sort out the issues.
The support folks in this game are far and away better than in other games I've played.0 -
Chicharron✭✭✭✭✭
✭Sylvermynx wrote: »I've had four or five tickets. The first reply is always "like a bot". But after that, I've always had real people, and they've been EXTREMELY helpful in assisting me to sort out the issues.
The support folks in this game are far and away better than in other games I've played.
My first MMO was World of Tanks and I left it for its very poor customer service.
ESO is my second MMO and you say it's one of the best? wow
I can not really say what I think of the people in support because i would be banned for life, but I think that's how they work.
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Sylvermynx✭✭✭✭✭
✭✭✭✭✭They read it.*shrug* My other MMOs were WoW and RIFT. Their CS was NOT stellar by any mean. This game's support folks are light-years beyond either of those others.0 -
DaveMoeDee✭✭✭✭✭
✭✭✭It is pretty normal in organizations to have automated initial responses. The value of the automated response is that it confirms your ticket made it into the system. It isn't meant to solve your issue.2 -
TheValkyn✭✭✭✭✭
✭They are botsI remember Matt Firor promising quality customer support when I bought the game. Classic bait and switch.0 -
theyancey✭✭✭✭✭
✭They read it.From beta on I have only had to file a half dozen tickets. I had an issue yesterday though that I needed to file one for. That was Sunday, a day before Labor Day. That is certainly not a time when I would expect any company to have much staff available. Yet I got a response within 30 minutes. It was a typical generic troubleshooting suggestion but you really do need to get those out of the way first. I interacted with 4 different people over the next 8 hours. My issue was identified and fixed. I have not had that level of customer support since being able to call Sierra and talk with Al Lowe about Leisure Suit Larry issues a quarter century ago.
A complex issue identified and a fix found on a holiday weekend. My hat is off to them!3 -
Tyralbin✭✭✭✭✭From beta on I have only had to file a half dozen tickets. I had an issue yesterday though that I needed to file one for. That was Sunday, a day before Labor Day. That is certainly not a time when I would expect any company to have much staff available. Yet I got a response within 30 minutes. It was a typical generic troubleshooting suggestion but you really do need to get those out of the way first. I interacted with 4 different people over the next 8 hours. My issue was identified and fixed. I have not had that level of customer support since being able to call Sierra and talk with Al Lowe about Leisure Suit Larry issues a quarter century ago.
A complex issue identified and a fix found on a holiday weekend. My hat is off to them!
Back in the days when all games companies had phone support and most still had this up until a few years ago.
Now I can understand that the costs of keeping this up probably caused the service to be dropped.
What I don't get is why the games companies (afaik) are not using web support.
Lots cheaper than phone support.
Unless of course the games companies are laying off their customer support staff.Live a little love a lot send all your gold to this Imperials pot.0 -
jaschacasadiob16_ESO✭✭✭✭✭As explained in the past,:- Reply to the automati email yo uget. This will open a real ticket within Customer Care.
- Customer Care must reply to you within 4 days.
- You can check the status of each and every ticket you open in My Support, which is not i nthe Forums page. Search for ESO My Support. You need to log in.
- Keep in mind they can simply close the ticket withot providing a reply. The status in My Support changes. You can keep the ticket open by commenting to the answer they did not provide.
- IF you get a real answer, you get it through email. And of course, you can see that in My Support.
- Drop a private message to one or more ZOS Moderators in the forums, telling them the ticket ID.
As a general rule, CC agents must close N tickets per day. So the longer you keep that ticket open, the noisier it will be (since it becomes a ticket that has been non solved for way too much time. At some point it escalates).
Now, use this to report herassment, not BS."Yesterday while searching a barrel in vVoM I found a lemon. Best drop of the whole run."
Protect the weak. Heal the sick.
Treasure the gifts of friendship. Seek joy and inspiration in the mysteries of love.
Honor the Earth, its creatures, and the spirits. Use Nature's gifts wisely. Respect her power. Fear her fury.0 -
Tandor✭✭✭✭✭
✭✭✭✭✭From beta on I have only had to file a half dozen tickets. I had an issue yesterday though that I needed to file one for. That was Sunday, a day before Labor Day. That is certainly not a time when I would expect any company to have much staff available. Yet I got a response within 30 minutes. It was a typical generic troubleshooting suggestion but you really do need to get those out of the way first. I interacted with 4 different people over the next 8 hours. My issue was identified and fixed. I have not had that level of customer support since being able to call Sierra and talk with Al Lowe about Leisure Suit Larry issues a quarter century ago.
A complex issue identified and a fix found on a holiday weekend. My hat is off to them!
Great result! It sounds like you didn't fill your ticket with demands and expectations but were looking to work with them over the issue. I've become convinced over the years that the biggest single factor in how you get an issue resolved is the manner in which you approach the support team.
Thanks also for the reminder of a much-missed innocent gaming era with that wonderful game, Leisure Suit Larry
! 0 -
yiasemi✭✭✭✭From beta on I have only had to file a half dozen tickets. I had an issue yesterday though that I needed to file one for. That was Sunday, a day before Labor Day. That is certainly not a time when I would expect any company to have much staff available. Yet I got a response within 30 minutes. It was a typical generic troubleshooting suggestion but you really do need to get those out of the way first. I interacted with 4 different people over the next 8 hours. My issue was identified and fixed. I have not had that level of customer support since being able to call Sierra and talk with Al Lowe about Leisure Suit Larry issues a quarter century ago.
A complex issue identified and a fix found on a holiday weekend. My hat is off to them!
I had a good response to a bugged quest and a trapped character the only time I used support, solved within an hour. But I would love to know about Al. Did he tell you anything interesting about Leisure Suit Larry which I was playing at that time (but sad to say in those days a pirated copy). Tell him I'm sorry if you are still in touch, (
) dude must be retired now, if lounge lizards ever retire? 0 -
sevomd69✭✭✭✭✭
✭I have always had wonderfully helpful interactions with the CS of ZoS/ESO...Microsoft on the other hand...0