Is ZOS closing down EU servers?

visionality · September 2018

Ever since wolfhunter, EU servers are completely failing.

PVE dungeons: Joinging groups via group finder is completely impossible during prime time. Groups just dont form because "someone declined the invite" for 60 to 90 minutes, even with premade groups queuing for a dungeon generates the same message
Battlegrounds: group finder is also completely failing for BG which makes it impossible for ppl to smallscale PVP
Cyrodiil: server response for cyrodiil is so bad that its not possible to even have a 1vs1 fight far away from all big battles without severe fails in skills - skills simply dont fire at all or with 2 seconds and more delay

I think more than 100 bug reports must have been written on all those problems, and in the forum there is dozend bug reports and complaints as well. Still, ZOS does not respond to the problem AT ALL. The utter lack of customer service can lead to only one conlusion: ZOS wants to shut down EU servers and hopes to get rid of as many customers as possible before they start transfering accounts to US (if they even consider a mitigation).

@ZOS_RichLambert @ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_Edward

Morgul667 · September 2018

Performance is an alltime concern with this game

Elsonso · September 2018

I know the question is rhetorical... but I certainly don't expect ZOS is closing down the EU server.

I expect that the EU server is having problems because it is more heavily used than the NA server. We know that the game suffers from population-driven performance problems.

visionality · September 2018

Actually the question is not rhetorical. If ZOS was planning with the EU servers for the future, wouldnt you expect to see a comment on the problems, assuring ppl that they know about them and care about them and plan to fix them? The listed problems are EU server ONLY, noone is having them on the US servers.

Plus, the claim that EU servers are be more heavily used than NA is very ... creative.

Just look at the PVP servers to see that they are rarely ever full nowadays (which ofc is also due to the fact that you cannot play on them)

Rex-Umbra · September 2018

Wonder why EU is having issues NA is not having.

red_emu · September 2018

Rex-Umbra wrote: »

Wonder why EU is having issues NA is not having.

Because here in Europe we are too busy with our delicious wine and cheeses to worry about feeding the server hamsters

e1team · September 2018

I dunno: tried to play on both servers sometime ago... had same latency problems, same bugs. Dunno watcha talkin' 'bout man...

Kel · September 2018

I have a feeling Zos can't, or simply won't, fix the servers because they don't know how (unlikely) or because it's not a cost they are willing to eat. (Highly likely)
So the result is, the game is in the state it will be in for the rest of its life cycle, and we as players need to either accept that or move on.
The silence is meaningful...they only mention something if it can or will be fixed, or attempted to be fixed. By not hearing a peep from them on server stability means something. And of course, they aren't going to come out and say "Servers are as good as they are going to get." because players will flat out leave.

So, keep expecting your skills to not fire, keep expecting a two to three second delay for your bars to swap, keep expecting the sprint bug, and keep expecting Zos to say it's on your end...because that's the state of the game. I'd love to be proven wrong, but I'm not betting on hearing anything about this issue, because we've never heard anything about this issue from the company before.
It's as simple as they can't, or they won't. We, as players, can either accept that and play as is, or we can't and we move on. But I'm afraid it is what it is, and what it's always going to be.

MajBludd · September 2018

But we get to break bridges and gates soon! That's sure to fix everything in cyro

Elsonso · September 2018

visionality wrote: »

Actually the question is not rhetorical. If ZOS was planning with the EU servers for the future, wouldnt you expect to see a comment on the problems, assuring ppl that they know about them and care about them and plan to fix them? The listed problems are EU server ONLY, noone is having them on the US servers.

Plus, the claim that EU servers are be more heavily used than NA is very ... creative.
Just look at the PVP servers to see that they are rarely ever full nowadays (which ofc is also due to the fact that you cannot play on them)

While maybe not rhetorical, certainly not a serious question. They are far too committed, at this point, to cut and run on the EU server. For all we know, contracts with Sony and Microsoft stipulate that they have it running.

As for server population, I do expect that EU is busier than NA, if for no other reason than the potential customer base is larger.

If the EU server performance problems are not because of too much server population, then the problem is more likely to be with the European internet, and out of ZOS control. If you want ZOS to fix the server, pray for too much server population.

visionality · September 2018

lordrichter wrote: »

If the EU server performance problems are not because of too much server population, then the problem is more likely to be with the European internet, and out of ZOS control. If you want ZOS to fix the server, pray for too much server population.

No insult, @lordrichter, but 'EU internet' having problems exactly from the second Wolfhunter is being launched? And 'EU internet problems' are only concerning ESO, nothing else? Why am I able to login to NA servers from 'EU internet' without having any of those problems?

This is a fairy tale for very small children.

Elsonso · September 2018

.

visionality wrote: »

lordrichter wrote: »

If the EU server performance problems are not because of too much server population, then the problem is more likely to be with the European internet, and out of ZOS control. If you want ZOS to fix the server, pray for too much server population.

No insult, @lordrichter, but 'EU internet' having problems exactly from the second Wolfhunter is being launched? And 'EU internet problems' are only concerning ESO, nothing else? Why am I able to login to NA servers from 'EU internet' without having any of those problems?

This is a fairy tale for very small children.

EU has been having problems for quite a while now.

Zer0oo · September 2018

They are taking fully advantage that there are no good games on the market so they more or less can do what they want without losing to many players. Like completely ignoring game breaking game balance issues , performance issues or not working bgs and ground finder during EU prime time.

MakoFore · September 2018

they ll never fix the servers. the game has a life of about 5 years left- if its lucky- basing it against most other mmorpgs, and the cost of addressing the servers would eat into whatever profits they might have hoped for in that time. its a shame to have such a cynical view of money making- but pragmatic and conservative. if only they saw the point in making us happy however- and making the game work well- they d likely see the game become as popular as it could - to its potential. many have said- and i agree- that the game had the potential to be the biggest- like WOW in its prime- if the servers worked well. they remind me of the old restuarnant that wont update its decor cos they dont want to go out of business with the expense- but its the decor that puts off the new customers. well in ZOS case - its more prudent than that- its the food and the service that needs addressing.

NewBlacksmurf · September 2018

I think the problem isn’t necarilly the server or population but something else.

I’ve always wondered why it exists. I know why they tried it but for those who aren’t aware, it’s never been stable or without a few of the OPs cited concerns every 5-7 days

Ydrisselle · September 2018

visionality wrote: »

Actually the question is not rhetorical. If ZOS was planning with the EU servers for the future, wouldnt you expect to see a comment on the problems, assuring ppl that they know about them and care about them and plan to fix them? The listed problems are EU server ONLY, noone is having them on the US servers.

Plus, the claim that EU servers are be more heavily used than NA is very ... creative.
Just look at the PVP servers to see that they are rarely ever full nowadays (which ofc is also due to the fact that you cannot play on them)

You forget the most important reason why there isn't any communication from ZOS... because there isn't any English-speaking European Community Manager. Jessica and Gina are starting their workday at the end of the European business day, so they can't get information easily about the European servers.
I agree that the European players seem to be second-rate costumers for ZOS, although we may have more people playing than the US...

Elsonso · September 2018

Ydrisselle wrote: »

You forget the most important reason why there isn't any communication from ZOS... because there isn't any English-speaking European Community Manager. Jessica and Gina are starting their workday at the end of the European business day, so they can't get information easily about the European servers.
I agree that the European players seem to be second-rate costumers for ZOS, although we may have more people playing than the US...

@ZOS_KaiSchober

Ydrisselle · September 2018

lordrichter wrote: »

visionality wrote: »

Actually the question is not rhetorical. If ZOS was planning with the EU servers for the future, wouldnt you expect to see a comment on the problems, assuring ppl that they know about them and care about them and plan to fix them? The listed problems are EU server ONLY, noone is having them on the US servers.

Plus, the claim that EU servers are be more heavily used than NA is very ... creative.
Just look at the PVP servers to see that they are rarely ever full nowadays (which ofc is also due to the fact that you cannot play on them)

While maybe not rhetorical, certainly not a serious question. They are far too committed, at this point, to cut and run on the EU server. For all we know, contracts with Sony and Microsoft stipulate that they have it running.

As for server population, I do expect that EU is busier than NA, if for no other reason than the potential customer base is larger.

If the EU server performance problems are not because of too much server population, then the problem is more likely to be with the European internet, and out of ZOS control. If you want ZOS to fix the server, pray for too much server population.

Technically the European internet is better than the web of the US. Less distance between places and more people in a m2 means our infrastructure is more connected even between different countries.

Dracane · September 2018

At least ZoS mentioned the group finder problem on ESO live and said, they are working on it.

Ydrisselle · September 2018

lordrichter wrote: »

Ydrisselle wrote: »

You forget the most important reason why there isn't any communication from ZOS... because there isn't any English-speaking European Community Manager. Jessica and Gina are starting their workday at the end of the European business day, so they can't get information easily about the European servers.
I agree that the European players seem to be second-rate costumers for ZOS, although we may have more people playing than the US...

@ZOS_KaiSchober

He isn't posting in English usually, only in German (I'm quite sure that he could do it if he had the permission). There isn't a dedicated English-speaking European CM.

Taleof2Cities · September 2018

visionality wrote: »

This is a fairy tale for very small children.

Here’s another fairy tale:

“The sky is falling.” - Chicken Little

visionality · September 2018

Ydrisselle wrote: »

You forget the most important reason why there isn't any communication from ZOS... because there isn't any English-speaking European Community Manager. Jessica and Gina are starting their workday at the end of the European business day, so they can't get information easily about the European servers.

I'm not saying ZOS' response is 6 hours delayed. I'm saying ANY response is SEVERAL WEEKS delayed, and thats not explainable with a different timezone.

Ydrisselle · September 2018

visionality wrote: »

Ydrisselle wrote: »

You forget the most important reason why there isn't any communication from ZOS... because there isn't any English-speaking European Community Manager. Jessica and Gina are starting their workday at the end of the European business day, so they can't get information easily about the European servers.

I'm not saying ZOS' response is 6 hours delayed. I'm saying ANY response is SEVERAL WEEKS delayed, and thats not explainable with a different timezone.

And it isn't exactly exclusive to the EU problems, ZOS deals that way every problems. The difference in timezones only means that even the basic informations are delayed by 1-2 days.

Androconium · September 2018

Zer0oo wrote: »

so they more or less can do what they want without losing too many players..

only half right.

Jayman1000 · September 2018

you forgot the amazing "instance full" error that not only prevents you from joining the group in the instance but also enforces the wonderful 15 min punishment....

.

Androconium · September 2018

visionality wrote: »

Actually the question is not rhetorical. If ZOS was planning with the EU servers for the future, wouldnt you expect to see a comment on the problems, assuring ppl that they know about them and care about them and plan to fix them? The listed problems are EU server ONLY, noone is having them on the US servers.

Plus, the claim that EU servers are be more heavily used than NA is very ... creative.
Just look at the PVP servers to see that they are rarely ever full nowadays (which ofc is also due to the fact that you cannot play on them)

Well, the only logic for closing the EU server down would be under-utilisation. If they do that, then that would send a very clear message to the market about how the game is going (or not).

Despite the problems, people keep getting the new releases. A 'recent poll' shows that 75% of respondents are having fun.
So consumers here are happy to continue buying products that may or may not work as expected.

I don't know how to explain that.

Zer0oo · September 2018

Just look on their damage control and you see it is not much worth to them. So far we got one official response after a really long time. And it was more or less just the standard "we are looking into it".

So i think many players on EU have the right to be pissed since bg are not working in the prime time since the last big patch.

SteveCampsOut · September 2018

red_emu wrote: »

Rex-Umbra wrote: »

Wonder why EU is having issues NA is not having.

Because here in Europe we are too busy with our delicious wine and cheeses to worry about feeding the server hamsters

You mean you're eating ALL THE CHEESES and not saving any for the Hamsters! You Monsters!

DanteYoda · September 2018

visionality wrote: »

Actually the question is not rhetorical. If ZOS was planning with the EU servers for the future, wouldnt you expect to see a comment on the problems, assuring ppl that they know about them and care about them and plan to fix them? The listed problems are EU server ONLY, noone is having them on the US servers.

Plus, the claim that EU servers are be more heavily used than NA is very ... creative.
Just look at the PVP servers to see that they are rarely ever full nowadays (which ofc is also due to the fact that you cannot play on them)

This is not true NA is just as bad as your EU for many of us.

visionality wrote: »

lordrichter wrote: »

If the EU server performance problems are not because of too much server population, then the problem is more likely to be with the European internet, and out of ZOS control. If you want ZOS to fix the server, pray for too much server population.

No insult, @lordrichter, but 'EU internet' having problems exactly from the second Wolfhunter is being launched? And 'EU internet problems' are only concerning ESO, nothing else? Why am I able to login to NA servers from 'EU internet' without having any of those problems?

This is a fairy tale for very small children.

Mine started after Summerset not Wolfhunter.. Mine feels like its been going forever now.. just yesterday i logged out because i was getting 1600 ping times constantly.. try playing in that.. And that was NA servers

boombazookajd · September 2018

Morgul667 wrote: »

Performance is an alltime concern with this game

The basic parts of the game are broken and when more broken content is stacked on top of that basic content, it's gotta be like a virtual jenga game.

Eventually this game is going to crash nose first

ArchMikem · September 2018

Why would they shut off support to half their playerbase? Rhetorical question, they're not.