The Scribes of Fate DLC and Update 37 base game patch are now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
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· NA megaservers for patch maintenance – February 9, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC) https://forums.elderscrollsonline.com/en/discussion/627149/
· EU megaservers for patch maintenance – February 9, 9:00 UTC (4:00AM EST) - 15:00 UTC (10:00AM EST) https://forums.elderscrollsonline.com/en/discussion/627149/

Back from a long break , account doesn't exist anymore ?

bk201
bk201
Soul Shriven
Hi , really lucky to have the forum account work , i almost lost all hope
i bought the game in 2015 , ps4 hardcopy the explorers pack , i stopped playing last year , last time i checked i had at least 3 characters which one of them i used for 3 years , i tried to login yesterday in ps4 and i cant find any of them , i created a new account and that as well doesn't give me the choices i had before such as playing any race in any alliance , i even try to login with my id to the website its as if my account doesn't exist anymore , can you help me please restoring this information ?, its very sad i had this . character for almost 4 years now or so i dont understand why my account is deleted or such ...

all the best .
  • ZOS_Bill
    ZOS_Bill
    admin
    @bk201

    You can use our account recovery form to open a ticket so customer support can help locate your previous game account.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • bk201
    bk201
    Soul Shriven
    thank you , i just did i hope it works it asked for some stuff i dont have such a receipt, i bought the game 4 years ago, blue-ray not digital download
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