You'll have better luck getting help in the technical support forum for this sort of error. You can find it here: http://forums.elderscrollsonline.com/categories/EN-pc-support
Also read the pinned post at the top and try all the solutions there.
Instead of creating an ambiguously named title (WTF doesn't exactly give an idea of the subject) in a sub-forum that few staff members probably read, you should file an informative ticket.