Malacthulhu wrote: »

If they actually played the same game on public servers, that they work on they would know. I feel like this whole setup is akin to a chef that does not taste their own cooking and doesn't understand what the customers are complaining about. So lets just keep adding salt and pepper!! Lol

I don't expect them to play it necessarily, just because it gets boring if you make the game because you know everything so it isn't so entertaining.

I do however blame them for not playing other games and getting ideas for how to improve their own game to beat those other games while also not having paid play-testers on staff, enough to have somebody doing each piece of content and pointing out any bugs or feedback to improve it.

Games used to have dedicated play-testing groups, but jobs like that which don't actually make money by creating/selling content are mostly gone at any company.

Hell, technical support/repair jobs are a "necessary evil" at most places of work.
For example, I work in a tech support call center where we are always micro-managed into taking as little time as possible through competitive "relative peer performance" statistics for everything we do(in a vacuum with no triage system for issues requiring more time), being the base "representative" dumping ground for calls, having the bare minimum of functionality in systems and money spent on improvements.
Essentially, they wish they could layoff all of us, but they still need us because nothing is perfect; so, they stress us out by asking us to perform miracles without the power or good enough training to do so, reprimanding us for not meeting continually moving goalposts and paying us as little as possible but enough to keep the turnover rate from getting high enough to make staffing decrease too much.
If you ever get transferred around a lot of have to make multiple calls to customer support for anything, this is why; they take shortcuts and avoid dealing with the fallout by sending you to someone else or putting things off until a later call with another rep.

It's sad but true that companies are trying to reduce cost on support and increase new sales to the point where things have become all too commonly immediately worthless on sale for the customer and support is handicapped to be mostly unable to fix it, if any of them are even willing to take the time.