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This is unacceptable on SO many levels.
Crafts_Many_Boxes
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This is what, the fourth time this has happened in the last few weeks? I've honestly lost count. This is just unacceptable.
If there is an issues fix it.
I repeat. If there is an issue, fix it. Don't just tell us you are fixing it and hope it goes away when server activity dies down. Show us your team has even an ounce of competence beyond creating cosmetics. Prove me wrong.
If that means breaking your contract with steam, do it. Stop lying to us and telling us you're working on it, when clearly you're not. Break your contract with steam, and send all players through steam codes for the base game that is independent of steam. You owe all of us AT LEAST that much. Heck, you can just blame an intern or something, tell steam he did it by mistake if you want.
Let's assume there are 500,000 steam players. It's probably less. Since the base game is what, 10 dollars now, that's 5 million in revenue lost. With your playerbase, that's a drop in the bucket and you know it. This is a PR disaster, any sane rep would have pulled the trigger on this weeks ago.
Look at it this way: IF there is some ironclad contract preventing you from severing ties with Steam, clearly that contract must stipulate some sort of guarantee of service? Well the service has critically failed multiple times in a short time window. If there is a contract in place, and it was written by someone with half a brain, steam has already broken it.
Once upon a time, a major car manufacturer (Toyota I think?) discovered a major defect in one of their cars. They issued a massive recall where they made all the necessary fixes, completely free of charge. And the CEO of the company actually held a press conference where he announced, to the world, that they screwed up. They were sorry, and all the repairs would be on them.
And you know what happened? The car company saw sales growth the next month. People appreciate transparency instead of PR damage control nonsense. That red banner up there? It's nonsense, and I'm tired of it.
If there is an issues fix it.
I repeat. If there is an issue, fix it. Don't just tell us you are fixing it and hope it goes away when server activity dies down. Show us your team has even an ounce of competence beyond creating cosmetics. Prove me wrong.
If that means breaking your contract with steam, do it. Stop lying to us and telling us you're working on it, when clearly you're not. Break your contract with steam, and send all players through steam codes for the base game that is independent of steam. You owe all of us AT LEAST that much. Heck, you can just blame an intern or something, tell steam he did it by mistake if you want.
Let's assume there are 500,000 steam players. It's probably less. Since the base game is what, 10 dollars now, that's 5 million in revenue lost. With your playerbase, that's a drop in the bucket and you know it. This is a PR disaster, any sane rep would have pulled the trigger on this weeks ago.
Look at it this way: IF there is some ironclad contract preventing you from severing ties with Steam, clearly that contract must stipulate some sort of guarantee of service? Well the service has critically failed multiple times in a short time window. If there is a contract in place, and it was written by someone with half a brain, steam has already broken it.
Once upon a time, a major car manufacturer (Toyota I think?) discovered a major defect in one of their cars. They issued a massive recall where they made all the necessary fixes, completely free of charge. And the CEO of the company actually held a press conference where he announced, to the world, that they screwed up. They were sorry, and all the repairs would be on them.
And you know what happened? The car company saw sales growth the next month. People appreciate transparency instead of PR damage control nonsense. That red banner up there? It's nonsense, and I'm tired of it.
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i wonder if wolfhunter will even be playable on steam... I'd assume so but this is getting to the point its a fair question sadly.
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Mettaricana✭✭✭✭✭
✭✭✭Im not on steam but after all the hell they put you guys through I'd have quit game and demanded refunds where i could get them..1 -
leeux✭✭✭✭✭Crafts_Many_Boxes wrote: »<snip>
Once upon a time, a major car manufacturer (Toyota I think?) discovered a major defect in one of their cars.
Toyota is a Japanese company... That's different culture, different values... different everything. Not a value judgement, just different mind set... and probably different corporate culture too.
PC/NA - Proud old member of the Antique Ordinatus Populus
My charsLiana Amnell (AD mSorc L50+, ex EP) =x= Lehnnan Klennett (AD mTemplar L50+ Healer/Support ) =x= Ethim Amnell (AD mDK L50+, ex DC)Leinwyn Valaene (AD mSorc L50+) =x= Levus Artorias (AD mDK-for-now L50+) =x= Madril Ulessen (AD mNB L50+) =x= Lyra Amnis (AD not-Stamplar-yet L50+)I only PvP on AD chars
~~ «And blossoms anew beneath tomorrow's sun >>»
~~ «I am forever swimming around, amidst this ocean world we call home... >>»
~~ "Let strength be granted so the world might be mended... so the world might be mended."
~~ "Slash the silver chain that binds thee to life"
~~ Our cries will shrill, the air will moan and crash into the dawn. >>
~~ The sands of time were eroded by the river of constant change >>
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Ardan147✭✭✭✭Someone's HEAD had better roll for this!This creature called a songbird. What a devious creation! This winged nuisance erodes sanity with its incessant chirping. What a brilliant form of torture!1
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Crafts_Many_Boxes✭✭✭✭✭Crafts_Many_Boxes wrote: »<snip>
Once upon a time, a major car manufacturer (Toyota I think?) discovered a major defect in one of their cars.
Toyota is a Japanese company... That's different culture, different values... different everything. Not a value judgement, just different mind set... and probably different corporate culture too.
Maybe it wasn't Toyota then, or the american branch head. Because it happened in the US. Either way, any business outside of the digital services field would have gone bankrupt from all the lawsuits by now. This is nonsense.0 -
MTijhuis✭✭✭Have you tried contacting steam? With the freezing issues on the Xbox a lot of players have gotten a refund for Summerset and eso+
It's clear that ZoS isn't providing the service you paid for. So any company with good will, will try to compensate you.
If you get a refund even its partically you can always decide if you want to repurchase the game directly.0 -
neverwalk✭✭✭✭There is no money to make in fixing broken games, Zos has made 100's of millions of dollers from this game = Time to let it die.0 -
leeux✭✭✭✭✭Crafts_Many_Boxes wrote: »Crafts_Many_Boxes wrote: »<snip>
Once upon a time, a major car manufacturer (Toyota I think?) discovered a major defect in one of their cars.
Toyota is a Japanese company... That's different culture, different values... different everything. Not a value judgement, just different mind set... and probably different corporate culture too.
Maybe it wasn't Toyota then, or the american branch head. Because it happened in the US. Either way, any business outside of the digital services field would have gone bankrupt from all the lawsuits by now. This is nonsense.
Oh, Toyota had a big recall of 3.7 million units in 2016 IIRC. I wasn't countering that part of your post... It was just a general comment
Even then if it was Toyota US regional (that part I don't recall...), they still probably have Japanese cultural ties on their executive/administration personnel. PC/NA - Proud old member of the Antique Ordinatus Populus
My charsLiana Amnell (AD mSorc L50+, ex EP) =x= Lehnnan Klennett (AD mTemplar L50+ Healer/Support ) =x= Ethim Amnell (AD mDK L50+, ex DC)Leinwyn Valaene (AD mSorc L50+) =x= Levus Artorias (AD mDK-for-now L50+) =x= Madril Ulessen (AD mNB L50+) =x= Lyra Amnis (AD not-Stamplar-yet L50+)I only PvP on AD chars
~~ «And blossoms anew beneath tomorrow's sun >>»
~~ «I am forever swimming around, amidst this ocean world we call home... >>»
~~ "Let strength be granted so the world might be mended... so the world might be mended."
~~ "Slash the silver chain that binds thee to life"
~~ Our cries will shrill, the air will moan and crash into the dawn. >>
~~ The sands of time were eroded by the river of constant change >>
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Ardan147✭✭✭✭There is no money to make in fixing broken games, Zos has made 100's of millions of dollers from this game = Time to let it die.
And then they never get any more money from me, ever, for anything. No Elder Scrolls VI, nothing.
And I'm sure I'm not the only one around who feels that way.This creature called a songbird. What a devious creation! This winged nuisance erodes sanity with its incessant chirping. What a brilliant form of torture!0 -
coolkhajit✭✭There is no money to make in fixing broken games, Zos has made 100's of millions of dollers from this game = Time to let it die.
And then they never get any more money from me, ever, for anything. No Elder Scrolls VI, nothing.
And I'm sure I'm not the only one around who feels that way.
That is good in principle but they know that they will have enough people to pay for their products that those disgruntled customers leaving will have no significant impact on their profits.Edited by coolkhajit on July 5, 2018 2:01AM0 -
inthecoconut✭✭✭✭How would it cost them anything to give people who already bought the game through steam a non-steam copy? Unless they would owe Valve in some way? But I'm pretty sure Valve takes their 30% cut at the time of purchase anyway.Edited by inthecoconut on July 5, 2018 2:04AM0 -
Crafts_Many_Boxes✭✭✭✭✭inthecoconut wrote: »How would it cost them anything to give people who already bought the game through steam a non-steam copy? Unless they would owe Valve in some way? But I'm pretty sure Valve takes their 30% cut at the time of purchase anyway.
That's the kicker I guess; generating X number of non-steam codes shouldn't cost them anything, I was just even putting a dollar amount to it in case they NEED to list it for accounting purposes. It's like theoretical costing vs cost in practice.0 -
Shantu✭✭✭✭✭
✭✭Crafts_Many_Boxes wrote: »This is what, the fourth time this has happened in the last few weeks? I've honestly lost count. This is just unacceptable.
If there is an issues fix it.
I repeat. If there is an issue, fix it. Don't just tell us you are fixing it and hope it goes away when server activity dies down. Show us your team has even an ounce of competence beyond creating cosmetics. Prove me wrong.
If that means breaking your contract with steam, do it. Stop lying to us and telling us you're working on it, when clearly you're not. Break your contract with steam, and send all players through steam codes for the base game that is independent of steam. You owe all of us AT LEAST that much. Heck, you can just blame an intern or something, tell steam he did it by mistake if you want.
Let's assume there are 500,000 steam players. It's probably less. Since the base game is what, 10 dollars now, that's 5 million in revenue lost. With your playerbase, that's a drop in the bucket and you know it. This is a PR disaster, any sane rep would have pulled the trigger on this weeks ago.
Look at it this way: IF there is some ironclad contract preventing you from severing ties with Steam, clearly that contract must stipulate some sort of guarantee of service? Well the service has critically failed multiple times in a short time window. If there is a contract in place, and it was written by someone with half a brain, steam has already broken it.
Once upon a time, a major car manufacturer (Toyota I think?) discovered a major defect in one of their cars. They issued a massive recall where they made all the necessary fixes, completely free of charge. And the CEO of the company actually held a press conference where he announced, to the world, that they screwed up. They were sorry, and all the repairs would be on them.
And you know what happened? The car company saw sales growth the next month. People appreciate transparency instead of PR damage control nonsense. That red banner up there? It's nonsense, and I'm tired of it.
^^^ This ^^^
Perfectly and eloquently stated.0 -
inthecoconut✭✭✭✭Crafts_Many_Boxes wrote: »inthecoconut wrote: »How would it cost them anything to give people who already bought the game through steam a non-steam copy? Unless they would owe Valve in some way? But I'm pretty sure Valve takes their 30% cut at the time of purchase anyway.
That's the kicker I guess; generating X number of non-steam codes shouldn't cost them anything, I was just even putting a dollar amount to it in case they NEED to list it for accounting purposes. It's like theoretical costing vs cost in practice.
In either case, I just feel like the lack of communication is what is killing me more than anything. I have a complete lack of faith in ZoS and don't feel at all reassured that this wont happen again, or that they are working on fixing it.0 -
coolkhajit✭✭I would bet money, if it were possible, on it not being actively addressed and that this will happen again in the future. There’s no reason to believe otherwise. The question is how long will people put up with it.0
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SkysOutThizeOut✭✭✭✭Anyone want to place hypothetical bets on whether or not this post gets taken down by ZOS for "flaming" or negativity or something to that extent. I think ZOS needs to watch Jordan Peterson, it would help them I think.1 -
ManwithBeard9✭✭✭✭✭
✭✭SkysOutThizeOut wrote: »Anyone want to place hypothetical bets on whether or not this post gets taken down by ZOS for "flaming" or negativity or something to that extent. I think ZOS needs to watch Jordan Peterson, it would help them I think.
It would get closed down because theres a similar thread that was started before this one, assuming everyone in here stays civil.0 -
DanteYoda✭✭✭✭✭
✭✭There is no lack of communication there is no communication.. I hate GW2 but at least their company communicates..0 -
Crafts_Many_Boxes✭✭✭✭✭SkysOutThizeOut wrote: »Anyone want to place hypothetical bets on whether or not this post gets taken down by ZOS for "flaming" or negativity or something to that extent. I think ZOS needs to watch Jordan Peterson, it would help them I think.
Haha, I'm totally counting on it. I just wanted to get the idea out there. The more "fix this" threads we have out there, the more likely they are to finally take some sort of real action. That's why I didn't just post in one of the other 4 or 5 to begin with.1 -
coolkhajit✭✭SkysOutThizeOut wrote: »Anyone want to place hypothetical bets on whether or not this post gets taken down by ZOS for "flaming" or negativity or something to that extent. I think ZOS needs to watch Jordan Peterson, it would help them I think.
I’m guessing all but maybe one will be shut down or disappear. There is usually more effort made to clean up the forums than there is to fix this issue (which isn’t hard considering no effort is likely being made to fix this issue or “investigate”)
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Lirkin✭✭✭✭Here is the problem. Steam and Zeos are probably in a contract that have protections for each of them. If it was me and I was Steam I would make sure that Zeos had to give me a percentage of anything that is sold to a customer that purchase the game through them and the main way they get that is making is so the account is tied to them when you pay subscriptions and such. If they give people access to bypass them they will lose money so they don't want to allow you to do that. There are probably stipulations that prevent Zoes from doing that and probably much more.
Zeos gets access to all the Steam users but seems to me Steam got the best of the deal and the users lose out.0
