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Missing Nightmare Senche Mount

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RadVladi
RadVladi
Soul Shriven
I submitted a ticket like 4 days ago about missing the Nightmare Senche Mount but haven't heard anything back. How long does it usually take for the support team to respond? It'd seem like an easy fix but not sure why it's taking so long.
  • Tasear
    Tasear
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    Nightmare Senche is part of pre-order bonsus. Was it a pre-order?
  • idk
    idk
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    Support has been busy since Summerset launched and ticket times have been longer than usual.

    As Tasear stated, that was a pre-order bonus. If you did not pre-order it might want to double check the info just in case.

    Edit: I am seeing the steed on the website, not the sencha and that is with the digital collectors edition. Not the standard one.
    Edited by idk on June 28, 2018 2:38AM
  • RadVladi
    RadVladi
    Soul Shriven
    Yep, it was a pre-order. Since I already got the queen's bounty pack which also was a pre-order I was hoping the mount would be included as well. I guess I'll just wait for support to respond to the ticket.
  • RadVladi
    RadVladi
    Soul Shriven
    Bump - with the hopes someone from the ZOS team can maybe speed up the process a bit.
    I understand the customer support is busy with the dlc and all but still, waiting 5 days on a ticket regardless of the issue is far too long for any customer service response.
    Thanks in advance.
  • mikemacon
    mikemacon
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    bump

    same issue
  • flynn420
    flynn420
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    It took them 3 days to get back to my initial ticket, and about 24 hours after I submitted proof of purchase to add the nightmare senche to my account.

    Im about to start that process over again as I realized I also didnt receive the salamander pet.
  • Acrolas
    Acrolas
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    flynn420 wrote: »
    Im about to start that process over again as I realized I also didnt receive the salamander pet.

    Queen's Bounty would have been one code for all items. So you're either overlooking the pet or you need to talk to support about the entire Bounty set:

    bOYc4Q1.png
    signing off
  • Kuramas9tails
    Kuramas9tails
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    While my boyfriend got the preorder mount while buying it after Summerset was released.

    LOL. ZOS.
    Edited by Kuramas9tails on June 28, 2018 7:27PM
      Your friendly neighborhood crazy cat lady of ESO
      New PSN name: SundariTheLast. Proud seller in RedEye Empire, PURPLE GANG and Backalley Trading.
      AD High Elf Mageblade DPS (General)(Former Empress) -- Stormproof/VMOL, VHOF, VDSA completion
      AD Khajiit Mageblade DPS -- Flawless Conquerer
      FOR THE QUEEN!
      PS4/NA
    • flynn420
      flynn420
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      Acrolas wrote: »
      flynn420 wrote: »
      Im about to start that process over again as I realized I also didnt receive the salamander pet.

      Queen's Bounty would have been one code for all items. So you're either overlooking the pet or you need to talk to support about the entire Bounty set:

      bOYc4Q1.png

      Thanks for that. I am 100% sure the pet is missing. But now Im unsure of the other items. I could have sworn I got the crates but I may be confusing the free crate weekend.
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